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About JGal31
since
08-30-2013
10-18-2019
JGal31
Regular Contributor
128
Posts
12
Kudos
2
Solutions
10-18-2019
01:42 AM
I am happy to say that my issue seems to have been resolved! The old recordings that wouldn't delete (recorded before I moved) are now gone!
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10-14-2019
07:39 AM
1 Kudo
This would be great! I always wondered why we didn't get ESPN+ as an option...
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10-04-2019
11:19 PM
I received a voicemail from Comcast saying my issue was resolved. Wrong!
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09-29-2019
10:41 PM
Comcast_Support tried to help. There is a update planned to fix this, so they tried to push this to my box early. I got XRE-03134 instead. So, I will need to wait for the update, but no ETA on when it will be released...
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09-27-2019
03:22 AM
It's not device specific. The recordings that can't be watched or deleted are on the Stream App as well. Plus we had a Tech out to troubleshoot (because NOTHING was working for the DVR) and he replaced all of my equipment (boxes, modem, connections, etc.). We tried calling Comcast again and no one will give us a timeline on when it will be fixed (people are working on it, apparently).
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09-25-2019
03:34 PM
Can someone from Comcast on this forum please address this??? One person has had this issue for YEARS. I won't stick around as a customer if that's going to happen.
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09-22-2019
10:54 PM
Thanks, I have rebooted multiple times, done a system refresh, sync DVR, etc. I think the solution is for Comcast to delete these old recordings on the back end. From another thread, someone else has had this problem for two years! So I guess it will be a while. Absolutely ridiculous Comcast!
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09-22-2019
01:37 AM
Both the DVR and the Stream App show the recordings and they can't be played either. I get error XRE-06014 when I try to play, XRE-06034 when I try to delete.
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09-21-2019
08:30 PM
CCAndrew... Comcast_Support...anyone from Comcast want to address this?
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09-21-2019
02:21 AM
That's ridiculous and disheartening. This is happening for me and all my equipment was replaced. I was told they have to be deleted on Comcast's end but there is no timeline for doing this. I don't understand why they can't just go in and delete them from their end. I will also note that when I try to play the recordings I get a different error code, XRE-06014. This is unacceptable, quite frankly. I have been a Comcast customer for a long time and my moving experience was a nightmare.
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Apologies if this has been posted elsewhere. It has been a while since I have been on the forum. I moved, and some recordings that were on the DVR before I moved populated on my DVR, but I get XRE-06034 when I try to delete them and XRE-06014 when I try to play them. I was told that they are linked to my old account and this is a nation-wide issue. However, this has been a nation-wide issue since April??? Seriously? I was told that Comcast would eventually delete the recordings on the back end, but was given no timeline for when this would occur. Being that this is a nation-wide issue, have others have this issue resolved? It would be nice to be given an actual timeline.
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04-11-2016
01:13 PM
This just happened to me this morning. I followed the instructions above and everything works now. Must have been a Comcast update? Nice.
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11-01-2015
12:51 AM
I have confirmed my theory above. I had multiple recordings on my cloud today that were not recorded on the DVR. Comcast needs to fix this so the cloud only records things that are actually recorded on the DVR.
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10-31-2015
08:26 AM
Ok, I have a theory. When you set a series recording to record repeats, the DVR will not record the repeat episode if the episode was previously recorded within the last 90 days, I believe. After comparing my DVR to the cloud, it appears that the cloud is storing these recordings. I had multiple shows with repeat episodes that were shown as recently recorded on the cloud, but were not recorded on the DVR.
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10-17-2015
02:55 PM
...and now it's not working again. One DVR, don't know what kind. Already tried restarting.
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10-17-2015
01:49 PM
When I try to play a program On Demand, I get an SRM-4 error. This just started happening today; I watched a program On Demand yesterday. Any advice (other than just to restart my box)?
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02-11-2015
11:10 PM
For those of us who may be a little new to this, how do we check our signal levels and what are the desired ranges? Also, if someone knows what to do for what situation that would be helpful. I have been frequently getting the RDK-03003 error of late and also an error to check my connections, my main box may be uplugged, etc. (it's not, and the connections are tight).
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01-18-2014
06:06 PM
For some reason, my CBS, CW, and FOX On Demand are not showing all of the shows. Anyone else having this issue?
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