Convo I had with Comcast this morning: (I am in the Nashville area) (I removed the agents last name) Emmanuela : Hello JEFF, Thank you for contacting Comcast Live Chat Support. My name is Emmanuela . Please give me one moment to review your information. JEFF: My Issue: CHANNEL LINEUP Emmanuela : Hello, Jeff. JEFF: HI Emmanuela : I can see here you have some concern with your channel line up, is that right? JEFF: I would like to know when Comcast is adding FoxSports2 to my lineup. I pay extra for the sports tier package and I don't get this. I watch NASCAR activities and it is shown on FS2 instead of FS1 on Saturdays. I am upset enough to leave COMCAST. Emmanuela : Oh I am sorry to hear that, Jeff. Emmanuela : No worries,You've reached the right department. I'd be happy to help you and provide you with excellent customer service today. ill personally check the information regarding Foxsport2. Emmanuela : Jeff,for us to get started, I just want to ask some questions and do an account review after we resolve your issue. Will that be okay? JEFF: I guess if you feel its necessary to answer this very simple question Emmanuela : Yes, I will need to check the account and package to make sure that the channel is avaialble on your area. Emmanuela Monique: While waiting I want to introduce to you comcast.com, Comcast.com has an extensive series of Frequently Asked Questions (FAQs) that cover all of our products. Customers do not have to sign in to access the FAQs. Quick steps to do it...Open a web browser window and go to http://customer.comcast.com/Pages/HelpNFC.aspx?id=Comcast-Help-and-Support-Cable-TV On the home page, the navigation menus are on the left side of the window and click on Customers then Help and Support. Emmanuela : Thank you for waiting Emmanuela : Jeff, the foxsport2 channel is the new Fuel tv channel, which your area is not covering. Emmanuela : As I have checked here they are still working on adding the channel on your area, however there are no known updates regarding this matter. Emmanuela : Also, just to set proper expectation, the Fuel channel (foxsport2 ) channel is under Digital Preferred. JEFF: ok.... well with no news in sight, I guess I will contact Direct TV this weekend and get set up with them. How do I return my Comcast equipment? Emmanuela : I apologize for this matter, Jeff. I hope you would give comcast more time to work on this. You will need to visit local office to return devices. JEFF: ok thank you. I will go ahead and post this news on the Comcast forum board so the many others who are asking this very same question can avoid calling you guys to complain. Emmanuela : You are most welcome. Emmanuela : Thank you for bringing this to our attention, Jeff.
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