I received a new XG1v4 yesterday. After connecting it and waiting for a few minutes, the TV screen went black. I thought maybe it was doing an update, so I let it alone. I realized it was not working, so I unplugged, waited 30 seconds, plugged it back in. I got a set up screen that confirmed my phone number to activate the box. Then it went through the normal startup cycle, but froze at the point of loading my TV channels. Called Comcast and the agent was very unaware of this box. She sent signals and tried multiple things, but she had no luck and said I had to schedule a tech to come out. She insisted I would have to pay $60. Eventually, she said she would not charge the fee, but I have to wait until next Saturday for a tech to come out.
Is there a way to trouble shoot this box with someone who is trained on this specific box? Do these boxes need to be provisioned differently than the older boxes?
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