About LoveZCatZ

I don't have 4K either . . .  ... View more

Just wondering what your usage is now DustySunday . . . Mine is at 320GB right now far this month, which means I'm highly likely to hit the limit of 1024GB per month considering it was 1047 in February with less days.  I was supposed to get a call from Comcast security 3 or 4 days ago, and still have no heard anything.  They simply Do Not Care. ... View more

I was able to do a screenshot last month after I got an alert about being close to the limit.  As I got into it, making calls and filling out every survey I received with more anger I was forwarding it to them, but then got a notice to update their app and suddenly I can't do a screenshot anymore.    They know what they are doing and there isn't anything we can do about it.  I can't help but wonder if this is payback or rather their way of making money back from all of us who left their cable services to start streaming and then I think that's crazy.  ... View more

Frustrated that I can't get an answer about my usage going up too.  I am one person, 1 TV and 1 laptop, with smartphone too.  Somehow I managed to use 1000+ this month, over what I used in previous months with More Days in those months! Nov = 508gb Dec = 410gb Jan = 609gb Feb = 1012gb right now 022820 at almost 4am east coast   Yes, I am streaming.  Yes, my TV is on a lot, and half that time I'm on my laptop at the same time, but I am not gaming or listening to music AND nothing has changed.  I am sure of it, because it's just me!  I have spoken to multiple agents and filled out or answered every survey offered, which usually gets a call back to ask me more specific questions about my answers.  NO ONE CARES though, because here I am.  Mad and getting madder.   One agent said 'someone must be' accessing my wifi.  NO, I get alerts for that and it's been a few months since an attempt was made.  I looked to be sure, and nope, I can identify everything is mine.  She didn't know what to say and offered NOTHING to help, but transferred me to another department . . . Agent said 'you need to watch less TV' . . . Yeah, well, thanks.  Not only was that RUDE, but not the issue.  Previous months usage with more days in the month had me using less data, even during the holidays when I was alone and watching more TV!   I sent message to the Comcast facebook page and luckily got someone who cared enough to offer a free visit from a technician since it had been a few years due to me installing whatever myself.  The guy was nice enough, checked outside cables and then came in.  I still had a TV cable at a splitter connected, that he corrected, but that would not have caused this issue.  That was all and then we went through options on Firestick and Hulu.  Settings were alright, but Hulu was on high video, which I don't recall doing - might have, but not sure.  He suggested I contact Hulu to see if they did an update where perhaps it reset that choice and planned to return to a customer he'd seen earlier with the same exact spike in usage as me to see if their settings were up high as well.  I do not know how that turned out, but I did contact Hulu and no recent updates.   Suffering high anxiety here!  I didn't even have my TV on tonight because I can't afford an the extra cost.  No one cares and apparently there is nothing I can do about it if it ends up costing me more over something I am not doing to contribute to the data usage.   ... View more