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About LoveZCatZ
since
08-18-2013
01-26-2019
LoveZCatZ
Contributor
26
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0
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0
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01-26-2019
01:46 AM
You can use the voice comment to find out about your batteries, just say "Remote Batteries" or it shows up when you say "About" along with info on set top model number, etc.
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01-26-2019
01:38 AM
Message for either pause or an attempt to rewind says 'set top doesn't support it' for me. Did the magic fix by off/on and nothing changed and restart didn't help either. Sooo frustrating!
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01-26-2019
01:35 AM
My box was stuck in a loop after an update and I just exchanged it, along with the remote which was not reacting in a timely fashion, last week. Rewind or pause was working fine until today and even after a off/on and a restart I still get message 'this set top doesn't support it' if I click to go back or pause. I'll fool with it tomorrow I guess, or just take this worthless box back Monday and tell them to give me one that works!
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05-28-2018
12:41 PM
I hope all of you see this - you can pause anything you aren't sure about and wait for someone in the house to complain to figure out what it is. That is, if doing a Googly with the name didn't help you figure it out. Once identified, then change the name or at least add more info to it so time isn't wasted in the future trying to figure it out or remember. You can 'forget' device to remove it by clicking on details, but if it is in the house and needed somehow even if it's paused and no complaints you cannot remove it and will get a message that it has to be disconnected before deleting. Click around to see and figure it out, just be caredul! Good Luck everyone!
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04-26-2018
03:03 AM
Same as before, I am unable to send you a private message without getting this message back:
You have reached the limit for number of private messages that you can send for now. Please try again later.
I don't know why this happens or what it means, because I NEVER use the private message system to have reached a 'limit' but like I said before this is the kind of stuff that makes me hate Comcast . . . I just want someone to tell me how much longer I have to put up with <edited for violating forum guidelines: "Inflammatory">! I seriously cannot believe this has gone on this long!
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04-23-2018
07:23 PM
I appreciate your help, but don't know where that is . . . If it's supposed to be under My Account as you say, it's not . . .
Don't take this personally, but <Edited for violating forum guidelines: "Inflammatory"> and makes no sense that this should be so difficult! This info should be right up front so customers know how much longer they have to suffer a contract with a company who doesn't have time to care.
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04-22-2018
04:51 AM
I'm sorry to bother you (again), but this is what I see and doesn't provide me with the time left on my account. What am I doing wrong and why is it so hard to get an answer for myself OR for someone to simply give me an answer that makes sense when I call and ask?
Legal Documents
User Level Agreements
Comcast EcoBill TOS from Nov 2013
Comcast Customer Central TOS from Sep 2011
Mobile Number Registration from Apr 2015
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04-13-2018
02:50 AM
I didn't realize you had replied because notifications are supposed to go to my gmail account, but I guess now that's messed up and just one more thing this company can't get right.
I tried to send you a private message, but got a message that I've reached my limit - whatever that is supposed to mean because I have NEVER used that service, or at least have not used it in a very long time. It's just another find example of Comcast's poor customer service and here of all places, where people are trying to get help!
If you can just tell me where to look on my account for info on my contract I'd appreciate it. I think I saw it before, but then when I went looking last month I could not find it. Thanks.
Gonna try to change up my email preferences again, to hopefully get an alert if or when you respond.
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03-22-2018
02:10 PM
Sooo, last time I asked a few months ago I was told I had 10 months left on a 2 year agreement that I was put on without being told to begin with the year before. Now I find out, via chat session, because the link to my documents does not have that info, that I now have 11 months left. WHAT is going on here? It's bad enough I got put on a contract, but for it to just keep on going on is a bite in the butt! I've been a loyal customer, with very little contact or issues, for over 15 years, but new people can sign up for deals that escape me. I had an issue years ago with a roommate accsssing my account, and put a code on to keep it from happening, but it happened again and then I was PROMISED reimbursement for what was done and charged to me without my authorization. Got charged and given an 'oops, nothing we can do about that' afterwards. I'd love to be able to promote Comcast as the best, because TV and internet and phone I have rarely go down or need my attention to anything more than using it, but this kind of stuff makes me give ratings of ZERO. I know it's not an employee's fault when they have to implement rules, but geez, long time customers deserve something better than nothing. It's a shame I'd get a better deal if only I'd add home security to my bundle, but that's how it goes and the guy who called to sell it to me even suggested I get it and not turn it on to save money! Something is just not right when that's the method offered! Anyway, can someone here help me figure out the real time I have left? If it turns out to be another year, then it's highly likely I'll bail and pay out cause this misery is past the point of making sense and putting up with anymore. Let me know how much it's gonna cost me please. Sorry, not sorry, but I am done.
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