About GMoGoody

Xfinity really hasn’t thought through many use cases. If you are keeping your NH account active I would keep your mobile on that account. They hard link mobile to a video/internet account for the discount. You may luck out but my girlfriend moved in with me and we each had mobile on our separate accounts. She closed her cable/internet account and we were told she couldn’t get on my account and keep her number. She would have had to 1) give up her number and we would open a new line on my account 2) close her account, port her number to another carrier for a month or two and then port her number back. So we said screw it and she now pays $10 more a month for having a mobile account without cable/internet ... View more

Unfortunately there is an 11 page thread about WiFI calling here: https://forums.xfinity.com/t5/Xfinity-Mobile/WiFi-calling-frequent-drops-and-call-failed-issues/td-p/3077232/page/11 ... View more

@flandraco wrote: I think I'm in a position where I can make it official: I have the statement from Corporate Escalations, from my dedicated support executive (Chelsea). My ticket number is ESL03506299, and the conversation was recorded (thank you Chelsea for informing me). You can reach Corporate Escalations at +1(844)963-0087, but you need a 7-digit extension to talk to your "personal" support person. Here is what I was told: WiFi calling is a feature that is supported by phones, not by carriers. Therefore, Xfinity does not include that feature in the services they charge for, nor can they guarantee that it works. As a matter of fact, if you live in an area where you have poor cellular coverage, WiFi calling won't work, but that is a problem with your phone, not us. Since this is not our responsibility, there is no ticket open with engineering, nor do we have the possibility to follow up on such a ticket, because it does not concern cellular services, which is where we offer our services. Well, at least now we know.... officially! I protested: * Check out the Xfinity Mobile Facebook groups and web sites: WiFi calling is claimed as a supported feature. * The "big" advantage and differentiator touted by Xfinity to compete against others, is the vast network of WiFi hotspots, and how Xfinity could use that network to bypass Cellular service; How do you do that without WiFi calling? * The raison-d'etre (reason for existence) of WiFi Calling is to enable to make phone calls, when your cellular network is not available (poor connections in rural neighborhoods, or traveling abroad). Since I travel to Europe and Asia on a regular basis, this feature is essential to me, and was "guaranteed" by the employees at the Xfinity Mobile store... How can your employees guarantee a feature that is not guaranteed by corporate policy? I had a lot more, but I my support person is a human being after all, being let down in a major way by the corporation she works for... I started feeling sorry for her; I told her I was infuriated, but not with her... Xfinity is clearly running a scam here, and all I can do is prevent my friends from switching, and figuring out how to go back to Verizon while not eating the cost of the phones I am still paying for at Xfinity...  Working on that.   This is a case of her not knowing the technology that actually is in her product. Fine they want to blame the phones. I'll play this game. Does she realize that XM has baked in firmware modifications into the phones to support the "Hot Spot Data Feature". To my knowledge no other carrier supports the jumping of cellular to proprietary Hot Spots to keep data rates low. This means someone is creating special software for the phones to tell it to do this. I hardly believe apple, samsung, LG etc are coding this. Especially since you need Comcast proprietary information for accessing the Hot Spots for security. This is also one of the major reasons XM doesn't allow Andorid BYOD since there are so many different phone manufacturers running android and supporting this feature on all the models becomes cumbersome.  ... View more

@GMoGoody wrote: I'm starting to wonder if the WiFi hotspot "feature" to limit data usage and keep costs low is complicating this issue.  I don't know any other provider that has tried this.  In theory Use Case #1   WiFi Calling Enabled, Strong Cell Signal, Outside home but walking, connected to hotspot     In this case I would want to prioritize Cell becasue I'm on the move Use Case #2   WiFi Calling Enabled, weak Cell Signal, Outside home but walking, connected to hotspot     In this case I would want to prioritize Cell becasue I'm on the move Use Case #3   WiFi Calling Enabled, Strong Cell Signal, inside static location on WiFi     In this case prioritization wouldn't really matter Use Case #4   WiFi Calling Enabled, Weak Cell Signal,  inside static location on WiFi     In this case I would want to prioritize WiFi becasue I'm static I'm still a firm believer it's a combination of network settings, the Iphone and the Use Cases I posted above some time ago. I firmly believe there is nothing the consumer can do and this squarely falls into Comcast's side to fix. I was lucky enough that my lease was up and ended up moving to a location where my cell signal is now stronger. I just keep WiFi Calling off now.  I still notice how slow the Iphone is to determine there is no connection when walking through the city. It hangs onto Hot Spots and never lets go even though I may be blocks away while walking. This too drives me just as crazy as the WiFi calling issues I used to have. At this point with everything combined the savings isn't worth it anymore. My GF and I are switching once her phone is fully paid off.  ... View more

**UPDATE** When I landed today and took my phone out of airplane mode the time did update automatically.  "@Jbiedlin, I'll let you know my experirince on Monday. I'm traveling from EST to PST. " ... View more

I was in a similar situation. I was told as of now there is no seemless way to do this. In fact I decided to take the $10 hit to not go through the rest of the pain.  As of now I'm told the only options are 1) Have the other party keep their account but spend $10 more a month because they will no longer have video or broadband service. With two separate bills a month at the residence. 2) Pay off the phone, unlock it, use it as a BYOD on the new account, and receive a new number. If we wanted to to keep the number (which we do), I was told I have to port it out before I transfer the device to the new account and wait a month to transfer back. ... View more

@philharveyjr, That's a completely different and known issues with the WiFi standard and especially the Iphone Firmware. The Iphone seems to hold on and not change access points as quickly as android, or other devices like my laptop in my opinion. Though all client devices currently have this issue, and it's becoming even more frustrating in homes or businesses that use mesh or multiple access points.  The WiFi standard is addressing this but it's taking time with features like bandsteering, and rules for all clients to follow based on signal strength.  As of now the best course of action is to take the time to critically setup your WiFi network in your home based on potential interference and signal strength with a WiFi analyzer. Many people think adding additional pods all over will help the issue but it actually hurts. You actually want the pods or access points in locations where the signal from another pod or access point is considered moderate to poor.  This will increase the chances the client(phone, computer etc) will transition properly between router, and different pods/access points. Even if you do that there are times the Iphone will hold on too long and will need to toggle on/off to rediscover.  ... View more

I'm starting to wonder if the WiFi hotspot "feature" to limit data usage and keep costs low is complicating this issue.  I don't know any other provider that has tried this.  In theory Use Case #1   WiFi Calling Enabled, Strong Cell Signal, Outside home but walking, connected to hotspot     In this case I would want to prioritize Cell becasue I'm on the move Use Case #2   WiFi Calling Enabled, weak Cell Signal, Outside home but walking, connected to hotspot     In this case I would want to prioritize Cell becasue I'm on the move Use Case #3   WiFi Calling Enabled, Strong Cell Signal, inside static location on WiFi     In this case prioritization wouldn't really matter Use Case #4   WiFi Calling Enabled, Weak Cell Signal,  inside static location on WiFi     In this case I would want to prioritize WiFi becasue I'm static ... View more

@Jbiedlin;- I'm not sure I would conclude this is an IOS only issue. WiFI calling was just enabled on Android and the userbase is extremely limited especially since Android BYOD doesn't exist. I've been tracking the Android thread and everyone posting has had a higher quality cell signal where most IOS users reporting the problem have close to non-existent signals. I actually didn't want to disclose this originally but I have been trying to contact Comast engineering behind the scenes since I've encountered this problem and found this thread. I have since turned off WiFi calling on my phone and I sit by my window where I get the best signal.  I'm also moving in March so this opportunity is quickly closing. ... View more

With the billing changes you already paid for it. From the Update https://www.xfinity.com/mobile/support/article/360000351786/how-does-billing-work-for-my-account "No more advance billing We're no longer billing in advance for line access fees,  the  Unlimited data option, and the Xfinity Mobile Protection Plan. Instead, you'll be charged when your cycle ends. If you paid in advance for line access fees, the Unlimited data option, and/ or  the Xfinity Mobile Protection Plan before these billing updates went into effect, you will not be billed for them on your first bill following Nov 12. Charges will resume on the next bill. " ... View more