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About PSUGOLD
since
06-24-2013
03-09-2017
PSUGOLD
Contributor
54
Posts
12
Kudos
0
Solutions
01-08-2016
09:41 AM
@RobertWy wrote:
The recordings are saved on the DVR and the companion boxes access
those recordings from there, so you will lose the recordings when you replace the DVR.
Future scheduled recordings can be refreshed from the Comcast servers.
http://customer.xfinity.com/help-and-support/cable-tv/x1-dvr-cloud-technology-general-faqs/
Thanks. Xfinity phone support told me those recordings will still be on the other boxes. I guess they were wrong. Shocker.
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01-08-2016
09:10 AM
OK, the box is having issues again, making a loud noise all the time, sounds like from the hard drive. I am going to get a new main X1 box. Question is, i know I will now lose my DVR shows on that box, but will the other boxes that have access to the DVR also lose the shows if they are not being replaced? Most of my DVR now is my daughter's shows, and she watches them on one of the secondary boxes.
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12-10-2015
02:23 PM
@ComcastAndrew wrote:
@PSUGOLD wrote:
@RobertWy wrote:
Don't swap a DVR out if you don't want to lose the saved recordings.
As Andrew said, they will only be viewable with mobile devices and online (https://xtv.comcast.net/ftue/login).
I would LOVE to not swap out the boxes, i hate losing everything, but it is really hard to watch TV when it takes forever to change channels and most of the time you need to correct button clicks that do not read in the correct order you need them. If there is another fix, i would love to do that first.
In your other thread we suggested re-pairing (or pairing if it never has been)the remote to the cable box. Have you tried that?
I just tried that and it did seem to help. Trying to pair it back to my Harmony 1 now which was also having issues. Thank you.
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12-10-2015
11:38 AM
@RobertWy wrote:
Don't swap a DVR out if you don't want to lose the saved recordings.
As Andrew said, they will only be viewable with mobile devices and online (https://xtv.comcast.net/ftue/login).
I would LOVE to not swap out the boxes, i hate losing everything, but it is really hard to watch TV when it takes forever to change channels and most of the time you need to correct button clicks that do not read in the correct order you need them. If there is another fix, i would love to do that first.
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12-10-2015
11:36 AM
@RickGr4 wrote:
Have you done any reading in this forum??? Just because you have sluggish remote performance, why do you think your DVR needs to be replaced? There are many solutions for sluggish remote performance.........
@PSUGOLD wrote:
My main X1 box has been having issues with remote response, and I need a replacement. If I replace my main X1 box, will my saved DVR shows all be lost? I have a ton on there for myself and my daughter who watches them at night.
It is not the remote though, it is the box. I used the remote with a different box and it worked 100% fine. I moved a different box onto the TV and the remote worked fine with that one, no issues at all. When I put the DVR box back, the sluggishness continued and the box was not reading clicks. I hit a button 2-3 times before the green light would register, and this was ONLY on that box. The remote was fine with all other boxes, and the other boxes were fine on that TV. I would gladly move the boxes around but with Comcast only the main DVR box can pause live TV which I need to have.
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12-09-2015
11:36 PM
Rustyben wrote:
If you do not delete the items before sending the box back (exhange) the cloud DVR will retain its copies of the recordings. If tech swaps it out be sure he is clear on not manually deleting them before swapping out the set top box.
I am getting the box sent to me and I am swapping it out myself. So if I leave everything alone and swap the box out, I will be able to still have the shows saved on my new box to watch at home, or just on my portable devices?
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12-09-2015
08:54 PM
Really? I thought with the cloud based DVR this would not happen. I have a TON of shows tapes for my daughter and this would really be bad to lose them all.
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12-09-2015
08:38 PM
1 Kudo
My main X1 box has been having issues with remote response, and I need a replacement. If I replace my main X1 box, will my saved DVR shows all be lost? I have a ton on there for myself and my daughter who watches them at night.
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11-20-2014
10:38 PM
1 Kudo
I get it too almost every night along with my internet freezing up off and on all the time. $230 a month and my service is NEVER working right.
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02-10-2014
02:51 PM
I believe it is the fan, quite loud. Mine is the same way, can really hear it most of the time, annoying. It quiets down at times, but then comes back on. Not sure how to fix it though, just was told to deal with it when I called about it.
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08-19-2013
11:08 AM
I moved from FIOS about a month ago to the new X1 from COmcast. Was excited to get it, but so far I have been disappointed and I have a 2 year contract. WAY too many issues I am having, and everyone just calls it "growing pains" for the X1. If they are growing pains, why do I pay a full price? My issues, that seem to be common for many, but unacceptable for over $200 a month. 1. ALL the boxes are extrememly laggy when I push the buttons for anything. Channel #, guide, etc... lags constantly and I find myself pushing buttons multiple times only to have it actually read all those pushes after a long lag. Very frustrating. 2. Boxes freeze and need to be reset. My satellite boxes keep getting some weird pink text in the bottom right of the screen that stays on there until I reset the box. No idea what this is, but happens often. 3. Guide is awful to navigate. No way to jump a day ahead and the lag is so bad scrolling through that i just gave it up. Also, the lack of any colors besides little bars on the side of the show makes it hard to read. 4. No front display on the satellite boxes. Why?? No time or channel??? Why????? 5. Pixellation on channels when I was told with their technology this WOULD NOT HAPPEN. It is either on, or off, no pixellation. Lied to me. 6. I get "DVR SERVICE CURRENLY UNAVAILABLE" quite often now too. It usually comes back in several minutes, but this should not happen. 7. One last one. The main DVR box sounds like an airplane engine. I can literally hear it in the next room when the fan goes on, and always when something is being recorded. Overall, service has been shaky at best. I now am starting to realize why I left for FIOS in the first place 2+ years ago.
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07-16-2013
09:35 AM
For the love of all that is good, can someone PLEASE add a way to advance the guide ONE DAY at a time?? Setting up the DVR is a joke. If I want to set up a show that is a few days out I have to click the right arrow until it reaches 3 days...and the guide already is slow and laggy, so this is ridiculous. I can set it up online, but it should not be that way. It should not be so hard to set up my DVR like this when I am going away. I am coming from FIOS and I have to say their guide and DVR functionality seems 100x more user friendly. Suggestions: 1. Allow FULL DAY skips of the guide. 2. Add some COLOR bars to the guide, not just the little color strip at the start of the show box. VERY hard to read and figure out what things are. 3. Fix the button lag. Sometimes takes several second for the button to react and by the time it does I have already pressed it 5 times and it reads them all at once finally.
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07-05-2013
03:49 PM
1 Kudo
You CAN'T skip 24 hours at a time which is a joke. I too want to set up days of recordings and it is a major pain in the azz. I can't believe they didn't include this feature, horrible oversight. " Hi All, How do to skip a one day/24 hour period in your guide with the new X1 remote? I am trying to setup series recording for all of my familiy's shows, but can not figure out how to advance/skip days. I hope I do not have to press arrow forward 100 times."
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07-01-2013
12:03 AM
2 Kudos
Thanks. Who sits and designs these boxes and the features? Seems like they leave out so many that are just obvious to have. If I want to see what is on next week to set my DVR If I am going away I have to scroll through 7 days of programs? Jeez. FAIL. And how do they not allow "Watch All" on the DVR if you have several episodes taped. I can't just have it auto start the next one like FIOS had. I used to set it for my daughter to watch a few episodes of a show to fall asleep and now it goes to the DVR screen after it is over. FAIL.
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06-30-2013
11:54 PM
I went to watch Scary Movie V on Demand last night, but it was actually Scary Movie 3. Mislabeled.
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06-30-2013
11:52 PM
THanks.... here is a video I made tonight of the noise. I took it from about 8 inches away, so pretty close, but is this normal or does it sound loud? http://www.youtube.com/watch?v=ZuAHFMzHVBY&feature=youtu.be Also, one more question...when on the guide, is there a way to jump ahead a day at a time?
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06-28-2013
09:33 PM
Is it normal for the fan/hard drive in the X1 DVR main box to be so loud? It is a constant droning in the background, and when the TV is off or volume low it is very noticeable. I would put this box in another room, but the satellite boxes do not allow pausing of live TV so it has to stay in there. It is getting kinda irritating to hear the constant buzzing/humming/fan noise. Is it normally this noticeable?
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06-25-2013
07:43 AM
4. with the one click record, I hit the record button when I am in the guide and the show never sets up to record. I have to go into each shows manually, navigate to record, then back to the guide again for others. The one click does not seem to do much.
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06-25-2013
12:28 AM
Couple questions. 1. Can I display channel number on box instead of clock? 2. Whose idea was it to have no display on the other boxes? No clock or channel. Bad move. 3. Can I disable screen saver? 4. Can I set a show to record by just hitting record button while on guide or do I have to click on the show and then record each time?
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