I just spent the last 1.5 hours on the phone with comcast. Spoke to 6 different agents of which none knew what to do. I started off with the billing department like your post stated, went thru tech support, then internet, then wireless, and supposedly the next person was the app agent. Still two agents later, the call was disconnected. And still no solution. I have the same issue, login and get the 'X1 is now available in your area' message. Attempt it a few times and get a 'Something is not right. Call support with error code 13001', but even with the code there is no solution. I am trying to use the X1 TV App on my Ipad. Hopefully someone here from comcast can help out. I am in Georgia.
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