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About Explorer2008
since
04-22-2007
07-25-2013
Explorer2008
Regular Contributor
200
Posts
16
Kudos
3
Solutions
03-01-2013
11:26 AM
@rogtally wrote: Seems like Direct TV has been running promos saying you can have multiple HD sets at the same price. Oh well, maybe one day when fiber goes to everyones front door the cable companies will get some serious competition. The market will change. Satellite companies' customer satisfaction ratings are not high. Consider checking out message boards discussing customer complaints with them. You may conclude it's better dealing with the devil you know (Comcast) than the devil you don't (satellite companies). In particular, I am very leery of the "fine print" exclusions to the promo offers peddled by sat companies. Corporations' advertising pitches will tell the consumer "what you want to hear", not necessarily give you objective information regarding various fees and charges you may face in using their service. Buyer beware...
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02-27-2013
11:04 PM
@rogtally wrote: I have just replaced an old analog TV with a new 40" Samsung LED. Of course the digital to analog converter box i have from Comcast does not provide very good picture quality. Does anyone know what the monthly charge is for an extra digital cable box? I am going to try bypassing the digital to analog converter but if the picture quality does not improve I may want to install a cable box and go HDMI to the set. Thanks, RL1215 Congratulations upon acquiring a new high definition television. You will need to visit your local Comcast office and pick up a High Definition cable box which can decode the HD channels so they display correctly on your very nice new television. Keep in mind Comcast will upgrade your account to HD service, which will include a monthly HD Technology Fee ($10/month in most markets).
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02-27-2013
08:46 AM
@ASF1111 wrote: I just went down to the comcast office and got a "new" box yesterday. After using it for about 7 hours, it reboot, erasing all guide information and favorite channels. I think it might be an overheating issue. It is a very small box and gets pretty hot. And comcast, being the dummies that they are, chose to place three large stickers over the venting area on the bottom of the machine, and the stickers say if they are removed it is considered tampering with the box. Idiots! Is your box a Motorola DCT-700? It is a rather small box, and the box itself does get rather warm (I would move those stickers to another spot on the box), the big heavy power supply unit (the "wall wart") can become overheated if you overlook the step of turning the DCT-700 completely off when not in use.
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02-27-2013
08:37 AM
@edpeters wrote: About the only thing you can try is to unplug the unit for several minutes and then plug it back in to see if it will correct itself. Are there any lights on the unit when you try to turn it on? I would expect that Comcast will have a regular box (not a DTA) to replace your set-top box with at the local outlet. Unfortunitly (even in the age of computers and inventory control systems) Comcast apparently has not joind the information age and can not tell you what they do or do not have at any particular outlet... Thank you. I was able to successfully restore my DCT 700 back to life, but I think the specific problem here was that the big black power supply box (what many of us call a "wall wart") had become rather hot because I had sometimes not been turning the DCT 700 off after ending a TV session. Unlike the Comcast DTA which lacks an "on/off" feature, the DCT 700 and other cable boxes do need to be turned off occasionally because those "wall warts" can become very hot. In all honesty, this is common sense and was a misunderstanding on my part - I've had difficulty getting the Comcast remote control to reliably turn off both my Sony Trinitron 19" bedroom television and the DCT 700, they sometimes don't quite synchronize with each other when using the "Power All" button. I unplugged the DCT 700 from the surge protector and left it disconnected all day so that the wall wart would completely cool down. Once I returned back from work, after a couple of attempts, I got the DCT 700 back in business - apparently it was tuned to CNBC and I heard investment personality Jim Cramer's voice during the evening's episode of "Mad Money". Glad I won't need to take time off from work to go to the Comcast service center!
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02-25-2013
11:38 AM
My bedroom TV is connected to a Motorola DCT 700 SD cable box. I understand that until the recent movement towards HD, the standard-def DCT 700 was kind of like the "Swiss Army Knife" of Comcast's set-top boxes. The DCT 700 has been very dependable over the past three years. Unfortunately, yesterday after viewing a Video on Demand program, the box seems to have "died". I cannot seem to get it to turn on. How can I self-diagnose the box, before I give up and go through the somewhat-time-consuming task of taking time off from work to bring it to the Comcast store for replacement - assuming they have a replacement available (other than one of the "stripped" DTAs)?
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07-29-2012
08:24 PM
You stated, "I used to get free over-the-air channels; but now I don't". You stated you have a paid subscription to Comcast Internet. You did not state that you have a paid subscription to any level of Comcast Cable TV - Limited Basic Service or higher. If you were receiving some "FREE" channels via cable TV, without paying any monthly subscription fees, that was a technical oversight that Comcast has now corrected. A technician has put a "filter" onto the settings for your account so you do not receive FREE cable TV service. Another possibility is that in your local area, Comcast has migrated to "all-digital" TV service and has then been able to encrypt what were previously the "Clear QAM" limited-basic channels. Even with "free" over-the-air channels, Comcast is required to pay monthly per-subscriber "retransmission fees" to your local stations. Comcast provides a state-of-the-art master antenna system to provide reliable retransmission of your local TV stations. This is not a free service to the end user. If you genuinely want FREE over-the-air channels, you will need to connect and configure an antenna. If you have a pre-2007 TV receiver, you might also need a Digital TV converter box to convert the ATSC digital OTA signals to the standard-definition NTSC format that your older TV can display. Although you might get good reception using an indoor antenna for OTA channels, it's quite possible you may need an OUTDOOR antenna to obtain reliable signal quality on many of your local stations. If you want any level of TV video service from Comcast, you will have to subscribe to, and PAY FOR, Limited Basic Cable sevice or a higher-tier level fo service.
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