About rjoh312

Gev75,  I have the same issue with losing the suround opton.  It worked fine until the late May firmware download. It is definitely a firmware problem.  I also have let X1 support know of my issue.  Let me know if you or Comcast find a solution. I will do the same. ... View more

Comcast Kara wrote: rjoh312 - Did you upgrade your existing comcast package (double play?). I've heard a few instances where caller ID needs to be added onto the account by a sales rep. If the issue persists, please call 1-800-COMCAST.   Thanks!        I was an existing triple play customer.  I called and the rep said that the caller ID had to be added to my account.  She re-initialized my box and told me that caller ID would be active in about 5-6 hours. 3 days later....no caller ID ... View more

I've had the X1 for about 3 weeks now, everything has been working well except for the caller ID notifications. I've turned everything on in the preferences and on the web at http://x1.comcast.net/webportal/home.  Does anyone have any ideas? ... View more

Kara,   Is there any way to force a download of the latest firmware?  My X1 DVR is still on the May firmware.   Thanks ... View more