About PamX1USR

Our remote latency issues are not resolved either.    We have had several visits from Comcast, they have replaced the X1 box twice, checked our digital lines, replaced the filter, and we changed the batteries on the remote, etc., but we still have the delayed response and it is becoming a real issue.    We were even told on the last visit from Comcast a couple of days ago that our "zone" had been identified as being in a zone with "transmit" issues, but that those had been cleared up.  Well, unfortunately they have not.  I too am very disapointed at this point and am seriously considering downgrading to a HD DVR. ... View more

PamX1USR wrote:   I am experiencing the same delay or sluggishness with the X1 Box that wickerparked mentioned,  there is sometimes a 5 to 10 second delay in whatever I am trying to do, whether it is paging down in the Guide, when I am trying to look at Info in the programs that I recorded or when I want to use the "Exit" or other keys on the xR2 remote and all I can do is wait on the equipment to catch up.  What is causing this and how can this be resolved?   Comcast Kara T, do you have any suggestions?.  ComcastKaraT wrote: I've seen a few reports of remote latency (delay after key press) in the forum. Let me check in with the product support team to see if there were any known issues.    Is this a general issue or has it been particularly slow over the past few days? ____________________________________________________________________________________     This has been happening more frequently lately, although it has happened throughout the time that I have had the X1 box. ... View more

  I am experiencing the same delay or sluggishness with the X1 Box that wickerparked mentioned,  there is sometimes a 5 to 10 second delay in whatever I am trying to do, whether it is paging down in the Guide, when I am trying to look at Info in the programs that I recorded or when I want to use the "Exit" or other keys on the xR2 remote and all I can do is wait on the equipment to catch up.  What is causing this and how can this be resolved?   Comcast Kara T, do you have any suggestions?.  ... View more

ComcastKaraT - Hello, I enabled my PM and sent you the information that you requested.  Have you received it? ... View more

ComcastKaraT   In follow-up to your post re issues a few days ago I received a second remote that I had requested (and my account was charged for) since my husband and myself both like to use one in our living room.  But instead of it being the XR2, it was a big silver remote.  We dont live close by a Comcast Center, can you help get me the right remote? ... View more

Thanks, ComcastKarat!  I hope that works.    And did you say issues?  Well coincidently I do have an issue, 2 days ago I received a second remote that I had requested (and my account was charged for) since my husband and myself both like to use one in our living room.  But instead of it being the XR2, it was a big silver remote.  We dont live close by a Comcast Center, can you help get me the right remote? ... View more

I really am enjoying my new X1 Box, we have had around 2 weeks now, but a huge disapointment is the Guide filter for TV channel favorites.  I can add Favorite channels, no problem however what I want to do is turn on my X1 each day and not have to select through the Guide filter (sometimes multiple times each day)  my favorites each time.    I ALWAYS want to view the Guide with my favorites, there are too many channels that I dont want to see.  Also having converted from Dish I have to say that we previously had the ability to not only permanently set up favorite channels but to set them up for each family member.  This enhancement is really needed soon to make viewing functional.  Can an option be added so that I can set this up permanently please?   Also how can we find out when updates will come out for the X1 and what will be in them?  Thanks for your help. ... View more