When you call Comcast customer service you will be connected to a rep whose first language is not English. The rep is nice and polite and really tries to help but has no clue. The key is to tell the rep you want to cancel. Then you will be directed to a rep in the US because they don't want to lose your money. This is the only way to speak to a rep in the US. I spoke to the rep in the US who was not helpful. I also messaged on Facebook. It was obvious the response was not from the US. "We found 90% of TCM viewers only watched 2 movies a month". Comcast is floating various versions of the basis for the change, depending on the creativity of management. We all know the real reason: GREED. I emailed TCM but doubt it will have any affect....Many of the old movies are on youtube for free and better quality. Amazon Prime also stocks old movies.
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