Want to read something funny - here is a letter from Senior VP of Customer Experience, Tom Karinshak: www.comcast.com/Corporate/Customers/TomKCustCare.html "The Best Customer Experience, that’s what we strive for every day. As a company, our job is to make sure every interaction you have with us is a special one. We know your time is important. We know you want answers to your questions quickly and you want issues resolved the first time. We heard you. We are listening. And it’s all about you" lol
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