About ChiefRedCloud

Rebooted the box with the same reuslts. Further investigation by me shows that select channels in the 800's (HD) are out like Fox Business, Fox News, and Chicago channel (still searching). I also tried the lower HD channels in the 200's and found the same results. Some come up and others didn't. And as a note I have always had them before now. But the fact that I can NOT reach comsact in any way concerns me. I even tried CHAT online with NO results.   Michael Smith ... View more

I thought, so forgive me for doing that, this was still in it's "trial" stage here in Georgia. I guess not or I will see when I check my bill for this past month. Strange. Looking at my data usage for the last three months  I never went over 200 Gigs till this month and now I'm about 50 gigs over the 300. Yet as far as I can see noone in my family has done anything differantly than those other three months. Conspiracy? No. I just don't understand is all. We're all assuming that Comcast has a clear understanding of all this. But they haven't even figured out how to keep their NEW X-1 systems going without problems.   Sp like our government, we have no choice other than to take it or go some where else. I've recieved a lot of good help from Comcast personel and some not so good as well. I guess we're all just a little bit peeved at the added cost for what is obviously just a means to squeez more money out of us. I'll give this 300 data thing another month and then decide what I must do for me and my family.   Chief ... View more

As the comcast commercial against ATT & Direct TV goes Limbs, Weather, etc. my cable drops off every now and then on a bright sun shinny day for up to 5 minutes. Tech came out and checked my system out and replace one part but it continues to do this. Lost it for one day once but they compensated me for it.   With no disprepect to all the hard working people at Comcast, I do not buy the soft sell for this DATA usage thing. They say that due to new inovation and such that they have to do this. When in fact it smacks of corparate haveing to figure a way to generate more revenue ofr their stock holders.   Now if this opinion is to disparing then I suspect this post will go away quickly. But it sure will not help with customer relations if that is even a concern.   Chief ... View more

What I would like clarified is what all is considered DATA. I mean I have a rough idea but would like to see it in print here. Defined if you will. I do not like to assume anything. So far glancing at this thread I see everyting from Netflix to downloading pitures or other things. But if I am to monitor myself and my families data usage I would like it defined clearly.   Chief ... View more

Look, for me it isn't just a "gripe" fest. I do enjoy the X-1 system for what it is and what I get out of it. And I do know that as NEW tech/equipment I/we can expect gliches and teething problems. But seriously I would like to hear a little more feedback from Comcast/Xfinity as to what "they" are doing to solve the issues here. It could go a long way towards reashureing it's customer base that they are not waisting their money and time on this system. And the best advertisment for this or any other company is it's "happy" customer base.   I understand from my own sources that we are on at least the thrid generation of the X-1 system. And that "IT" may be the worst of them all. Why? Isn't there suppose to be "progress" and not the oposite? When the software core for the X-1 can not even update itself on the fly, what have we got? When the device can not remember "what" it's suppose to be doing, what have we got? Down time for our viewing pleasure that can not be measured. Comast/Xfinity is in the "business" of providing entertainment sources. And for the most part they do an outstanding job. But it's a toase up as to whether the X-1 system is it's cadillac or it Achillies heal.   Honest FEEDBACK would be appreciated. This and you'll see half of the gripers disappear. ... View more

Indeed and I appoligize. I awoke in the morning with the idea that I would finish watching a movie from on demand but was faced with an error message stateing try again later. I tried other movies on demand out of curiousity and could watch none of them. I tried rebooting my system to no evail. 45 minutes later I tried once more and got the same message. I left to take care of some business and came back approx an hour and half later and it was cleared up.   My point, I guess, is that this is an ongoing thing where I have to put up with lost service, rebooting one or both of my X-1 systems and sometimes not being able to view specific tv channels such as Fox.   All in all it just get a bit more than tedious at times.   Michael ... View more

I see that of 203 comments that only those of October are displayed and with few if any direct solutions. Except that Comcast is aware and are working on it? Really? What can we as customers expect from this besides paying for something we are certainly not getting. My wife has cancer and one of the "small" things she looks forward to is watching TV. Which is limited by these constant interruptions of problems that seemingly can not be solved. Unfair statement? Perhaps as technology seems to advance faster than we can understand it but not faster than someone wanting to make a dollar off someone else. Hopefully when I get home and call tech support I will get someone that is an American and that can help me. Michael ... View more