Still *NOT* fixed. I still received the same error when trying to access an xfinity wifi hotspot around 4pm Pacific time yesterday (well after you posted you had fixed it)...so: *still not fixed*. (And it would have been nice since I have an open trouble ticket for you contact me as a customer to check if it now worked for me or provide some personal update or apology for the ongoing problem, not just a broad post to a forum).
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Thanks for posting this. I have had the same problem and didn't know what to do because the many Xfinity support reps have had no idea what I am talking about and they have tried to tell me to change the package on my home account, reset my phone, etc. But *they don't even really seem to know what an outdoor Xfinity Wifi hotspot is*. It's really frustrating and I have been shuttled between reps who don't even understand the problem. I hope they fix the problem for all of us soon. There are many Xfinity Wifi hotspots in my neighborhood (Silicon Valley) that I am suddenly no longer able to use (even though Blast internet as part of my current triple play package should qualify me [i.e. the "tier error" upon login is erroneous]). I just got the support number for the correct department: 1-855-845-6834. It took well over *2 hours* on the phone with a ton of support reps to get the right number of the right department for support of the wifi hotspots. The fellow that I talked to is the *only* one who understood the problem, and relayed that they were having problems of this sort and were working on it. I encourage others to call, and create support tickets so they know the magnitude of the problem and can fix it in short order.
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