About dena_n_susan

I just connected here in Boston! woohoo! ... View more

Funny you should mention that! I logged in using the free 60 minute access earlier with no problem and called back to hear what the scoop on that was all about. The guy tell me the original problem has still not been fixed. He say the issues are still with customer credentials. The pay for access has had no problems. ... View more

Anything new? Mine still not working and I called back at 877-761-5015 and was told now the Boston area is experiencing a service outage although I am still getting the same upgrade to performance level message. ... View more

I even downgraded to the Performance level to see if I would then be able to access any hotspots but that did not work either. Also tried on a second laptop. I am in Massachusetts and you are in CA so I would say the problem if definitely related to the login process checking of eligibility to use the service not the hotspots themselves. ... View more

I have been calling trying to get the same issue resolved, my ticket is CR32010146. I can't tell you how many times I have spoke to comcast employees in the last 6 days that have no idea they offer this service. I have Blast internet and getting the same message! ... View more