So Comcast Xfinity slowly started taking away our ability to control our gateway, modem, and wifi... First, full control of gateway settings went away, and they were directing us to the Xfi app, but we still had access to settings like Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth.
Today, I just discovered that access to these settings has now been taken away, and if you look at the posts in this forum, looks like this may have happened around October 2019. I just called customer service, the agent helping me acted like I should have access to these settings, even though I shared with her what it says in my gateway page, "Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically..."; my Channel Selection was set to Manual, which I set previously; but now I want to switch it to Automatic; the agent shared that they too can access the 10.0.0.1 gateway like we do locally, and it wasn't allowing her to make any changes either; she used another "tool" and was able to switch it to Automatic for me; she said I should wait 24hours to see if access returns. I am beyond doubtful now that she was being straightforward with me; given all these posts in this forum, and the clear message "are being managed automatically", I do not expect this PROBLEM to improve, at least for us the consumer.
Guess it's time to find a modem on Amazon! This s_UCKS!!
... View more
@jweaver0312 wrote: It’s part of a broader xFi experience where you can no longer change those settings regardless if you have xFi Pods or not. Rebooting it may or may not give you a more desirable channel. The only things I can suggest to you are one of the following: 1. Reboot as stated above and see if it gives you a better channel. 2. Purchase your own modem and router or gateway device 3. Purchase your own router that you can hook up and put into AP Mode that broadcasts just for the sound bar at the channel you need.
Comcast Xfinity has been getting more and more absurd with their denied gateway access, poor Xfi app and features; they have now completely blocked access for us to change the Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth!!! I think what you said is absolutely true and correct! It's time to get our own modem and router; I'm paying monthly to lease a modem and they are giving us zer0 control over it!
... View more