About GzyOnline

So Comcast Xfinity slowly started taking away our ability to control our gateway, modem, and wifi... First, full control of gateway settings went away, and they were directing us to the Xfi app, but we still had access to settings like  Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth.   Today, I just discovered that access to these settings has now been taken away, and if you look at the posts in this forum, looks like this may have happened around October 2019. I just called customer service, the agent helping me acted like I should have access to these settings, even though I shared with her what it says in my gateway page, "Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically..."; my Channel Selection was set to Manual, which I set previously; but now I want to switch it to Automatic; the agent shared that they too can access the 10.0.0.1 gateway like we do locally, and it wasn't allowing her to make any changes either; she used another "tool" and was able to switch it to Automatic for me; she said I should wait 24hours to see if access returns. I am beyond doubtful now that she was being straightforward with me; given all these posts in this forum, and the clear message "are being managed automatically", I do not expect this PROBLEM to improve, at least for us the consumer.   Guess it's time to find a modem on Amazon! This s_UCKS!! ... View more

@jweaver0312 wrote: It’s part of a broader xFi experience where you can no longer change those settings regardless if you have xFi Pods or not. Rebooting it may or may not give you a more desirable channel. The only things I can suggest to you are one of the following: 1. Reboot as stated above and see if it gives you a better channel. 2. Purchase your own modem and router or gateway device 3. Purchase your own router that you can hook up and put into AP Mode that broadcasts just for the sound bar at the channel you need. Comcast Xfinity has been getting more and more absurd with their denied gateway access, poor Xfi app and features; they have now completely blocked access for us to change the Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth!!! I think what you said is absolutely true and correct! It's time to get our own modem and router; I'm paying monthly to lease a modem and they are giving us zer0 control over it! ... View more

@RobertWy wrote: @GzyOnline wrote: i have always managed my modem/router by logging in to 10.0.01. tonight, i logged in to manage connected devices, i blocked an unknown device, then i reset my gateway (via xfi i believe), and now, when I try to access Parental Controls > Managed Devices, it tells me,   "Managing your home network settings is now easier than ever. Visit   xfinity.com/myxfi   to enable parental controls for devices connected to your home network, among many other features and settings."   instead of giving me the options to manage.   I am on Facebook Messenger trying to get support for Xfinity, but it's taking forever to exchange messages. I have now discovered that my Port Forwarding section of admin tools is saying the same thing. This is just TERRIBLE! Unacceptable! I cannot and refuse to manage my router settings via Xfinity Xfi. How can I get my gateway admin tools back?   Please help, thanks!!! One way may to do a reset of the gateway.  Any changes you have made will have to be done again. Resetting your   modem   Hard   reset   the   modem   by using a small object (paper clip or pin) to hold in the   reset   button on the back of the   modem. Hold the   reset   button for 30 seconds until all the LED lights power off and wait two minutes.   Hi, I'll give this a try. Thank you SO MUCH for responding. ... View more