About nathank1989

Did you ever find out what it was? I too have it. I'm sure it's harmless, but anyone should be skeptical of a mysterious device on your secure network. I just got a Cisco XB3 gateway modem from comcast, noticed it after everything was all set up. ... View more

@golfgreg74 wrote:     Comcast also needs to be more transparent with this issue.  I really did not realize that I was going to be PAYING to be a BETA tester when I switched to X1. Precisely. ... View more

Hello everyone. I see that this thread is rife with the same kinds of complaints I have about this system.   It's funny how Comcast works so hard for their "Customer Guarantee" but, the truth is, they can't even guarantee that the service we all pay for works. I was apphalled to hear from the techs who installed my X1, that they have no idea how to use it. They never tried it, nor were ever trained on it. As pointed out very early on, all the documentation is unreliable at best; with conflicting names, graphics, and support info.   My X1 boxes lack the capability to display a red REC light that is installed on the front. And when it does come one, well... nothing is recording. But, I wouldn't know because DVR hasn't been working.   These are, for lack of a better term, first world problems, and I get that. What angers me the most is the silence, and the arrogance of some of the tier 1 tech support.  When I got X1, I was under the impression, while new, it worked well. That was a lie.   I WILL ADMIT that compared to the last revision, X1 is superior. The UI is GREAT (when it works), the RF remote is sleek, simple, and does it's job. The OnDemand is no longer a bunch of oval folders, but there are a few repeats and missing content. And Pandora was a nice touch; be nice to have Netflix and other real apps.   I love the screensaver as well, it would be nice to customize what kind of info shows up, and also I wish I could see more info from the stories that are shown, or a way to see ones I missed b/c I see them at the last second and then it flips to sports. Speaking of sports, the sports app is pretty cool too.   BOTTOM LINE: X1 is a quantum leap from what was the past, however this great achievement is marred by constant, albeit simple, bugs. Bugs that should have been taken care of in BETA. And if Comcast is eager to work on X2, I agree that X1 should be complete before you go changing it. Look at FiOS, their UI is soooooo slow, and it's build #3. ... View more

I am told there's a nation-wide outage, and "they're working on it" ... View more

So cany anyone at Comcast inform your "loyal customers" as to why our DVR service is completely unavailable? And when it will be back up?   Seriously do you guys Beta test these new platforms before you send them out to the general public? Because the techs who installed it were utterly clueless, support on the phone is useless, and I'm paying $150 / month for this service and I get nothing but junk from this company!!   I really want to know the practicality behind the effect of linking each customer's DVR to a central national network that is subject to problems. I don't think TiVO does this. Heck, I bet FiOS isn't that supid (Though, I've been wrong).   If I record a program, and it stores it on my STB hard drive, then why on Earth can I not watch it whenever I want? WHAT IS THE POINT? You might as well remove all the hard drives and put the DVR service in the Cloud, at least then I would begin to appreciate patience during the outtage. And I swear to God if it is because of Copyright & DRM, then I will forever torrent all of my shows. I will especially torrent NBC & Universal media if this keeps happening. You don't provide me the content I pay for, I will take it from you. ... View more