About Dillinger

Dillinger · ‎10-02-2014

@comcastbrandon, can you comment on any of the other reported issues here in this thread?

Dillinger · ‎09-16-2014

I love how no moderators have provided a response to the audio issues in this forum.

Dillinger · ‎07-10-2014

Can I get a sampling....? About 3weeks ago they pushed an update that gave an option of" mono" along with stereo and s surround. Since then, I haven't had my surround revert to stereo. Take a look to see if you have this option. I continue to use hdmi from cable to avr.

Dillinger · ‎03-24-2014

Joey12volt, that did it. So weird. Thanks.

Dillinger · ‎03-18-2014

The new app keeps me in a "session expired" loop. Still no luck.

Dillinger · ‎03-17-2014

Thanks, Gary. I didnt know about this app. When i called a tech rep, they said it was because i was using 4G, not 3G. But, that didnt matter. My wife's phone works great with the app. SG3. Regarding this new app, i keep getting error message stating im using the wrong pswd or login. Idk. I'll try later on. At least now im hopeful.

Dillinger · ‎03-08-2014

Okay, i had 5 bars 4G and the app didnt work. As soon as i get home, the app works. I tested both with WiFi on and off. Sigh. Why doesn't the app work away from home. Kinda misses the point. Anyone else have any luck using a lg g2 verizon phone?

Dillinger · ‎03-07-2014

Update, when i got home my app started working fine. Not sure what was going on. I do,t have the greatest reception at work so i'm not sure if that had something to do with it. I find it odd behavior if this truely was the case.

Dillinger · ‎03-07-2014

Just got the system installed yesterday. Installed the app. Used it all day yesterday. Loved it. I armed my system this morning via app. Now, when I go to open the app, it closes after the sign in page loads. There's is no message. I have attempted to clear my cache. I uninstalled and reinstalled the app. Still nothing.... Never had any problems with other apps on this phone. I have a Lg G2 Verizon, Android 4.2.2. <Edit: the Xfinity Home app version I have is 5.2.51>

Dillinger · ‎01-06-2014

I'm running hdmi through avr. Since the Dec 12 update i drop 5.1 surround daily. If you switch the surround to stereo than back to surround it give you back 5.1. But, it will drop again. Yes, this was an issue reoprted early on but i never saw it only until now. Im hoping for an update soon. Im in the south nj/Philadelphia market

Dillinger · ‎10-01-2013

I noticed last night my favorites are all gone. The guide was also a little buggy. When I would expand the guide to full screen (guide button hit twice) the guide would start at channel 2 and not start at the channel your currently viewing. The guide issue fixed itself after Idid a reboot . but iI still don't have my favorites. I'm not sure if there was a recent update. I'll look later tonight. I'm in south nj.

Dillinger · ‎09-17-2013

Kudos to Comcast. They actually are trying to be proactive, sort of... They called me saying they found a problems with the signal to my box and want to have a tech fix it. I didnt even call them. Theyve been testing signals in the area and found a problem. Good job. Its hard to say what are signal problems versuses hardware. I've had x1 for a couple of months. Wonder why the signal issues weren't caught install and or why they didn'tcatch sooner.

Dillinger · ‎08-15-2013

I had to already hard reboot my DVR since the update. My record button was stuck on, and the on demand and DVR wouldn't function until after the reboot. Release version: xappl-XRE.30P6 XRE SERVER VERSION: 1.30.06 (build 4709) Timestamp: Aug 02 16:06:08 UTC 2013 Edit: BTW, I'm in the NJ/ Philadelphia area. I echo everyone's point that the new x1 is light years ahead the old mainframe interface, but,some basic functions should have tested prior to deployment. We pay too much for this service for key services not to work out of the box. Its all very frustrating when issues start to resurface. It makes you wonder about their controls in place.

Dillinger · ‎08-13-2013

I manually pushed the update on Monday night using the settings option. I can tell you still didn't resolve the issue of the sound cutting in and out intermittently. It appear to fix an issue I started having with my DVR failing to remove a deleted program from my saved folder. Yet it was moved to delete folder. The main reason I checked for an update, in addition to the aforementioned, the box grew extremely in responsive. After two reboots it still didn't resolve the lag. And on Monday I noticed it failed to record a couple of programs. Also, I really wish they would reorganize the forum. One thread for all issues isn't useful for anyone.

Dillinger · ‎07-30-2013

X2 remote can control your avr volume. Codes can be found at bottom here: http://customer.comcast.com/help-and-support/cable-tv/xr2-xfinity-tv-remote/

Dillinger · ‎07-17-2013

I noticed while watching DVR and having the power saver set to 1hour the power save option attempts to kick in. Makes no sense. It may have something to do with the other bug related to the screen saver turning on while watching DVR. Update: so I figured I'm better off turning the powersaver off until I figure out exactly what its used for. So after turning off an hour later I get the popup warning the power will turn off. I attempt to cancel but the box wasn't responding and turns itself off. I turn it back on and notice the summary screen still shows powersaver is set to 1 hour.but, when I go into the menu the powersaver is set to off. I'm going to reboot. I'll report back if it doesn't fix after reboot.

Dillinger · ‎07-17-2013

Can anyone explain the purpose of power save ?

Dillinger · ‎07-02-2013

Comcastkara, more issues with screen saver. It appears the box is considering watching on demand or dvr programs as inactivity. It seems every time after watching on demand , after the screen saver time out time, at the conclusion of viewing the program I return to the menu with the screen saver running. +edit+ don't hit any buttons on your remote. Allow the program to stop and automatically return you to the menu. There you'll see the screen saver running. This started happening after the latest build I received last week.

Dillinger · ‎06-29-2013

Bradbortner, there's all kinds of sound issues. Read through this forum thread. My problems deals with sound dropping really low intermittently than returning to normal. I run the cable box through avr

Dillinger · ‎06-26-2013

Something new... While actively watching a DVR show (not paused or stopped) the screen saver turned on. The sound continued playing. I simply hit a key maybe exit and returned to the playing recorded program. Anyone see this before? First and only time this has happened to me.

Dillinger · ‎06-21-2013

Rjoh321, you actually need to call customer care and have them activate it on your account. Its crazy. I had the same issue. Why bother doing it online if you still need to call.so much for convenience. Good luck. It also can take 24 hours before it takes affect. Edit, didn't see your response captainvideo... Cheers

Dillinger · ‎06-19-2013

BTW, I'm in NJ, Burlington county, the rep told me last night any room is not currently available in my area. And it costs an extra $8 a month...

Dillinger · ‎06-18-2013

Dan123456, yes you can set the x2 to control your avr audio. Search for the x2 instructions online and enter the code for your receiver. The volume and power all should work (although the power on works for me the power off doesn't work- others have had better success than me). It all depends on avr.

Dillinger · ‎06-18-2013

Hi comcast Kara, Anyway to disable the sports app from automatically popping up when you tune to a sports channel? If not currently I would like to request this enhancement.

Dillinger · ‎06-14-2013

@Ncad0220, thanks for sharing. Pretty cool. I have a smart TV so nothing new but still cool nonetheless.

Dillinger · ‎06-11-2013

Kara, okay, so, the inability to turn off the cable box via remote is a feature and not a bug... And the workaround is to simply get up and turn the cable box off manually if I actually wish to turn it off. My preference is to allow the remote to turn off the cable box. I understand how the power all function works. If the development team is going to make this option as an enhancement, how include it in the set top options and let the use decide.

Dillinger · ‎06-08-2013

Regarding the non-dvr box, every other time I power it on I have to turn the box off then back on again. My TV indicates there's no input. I have it hooked up via HDMI. Then after I power it back on I get the screen that says step x of 8 and I have to wait another minute. Also, the box is really slow at times. At times after it starts up it gets stuck on the channels splash screen. Which then requires a power off than on again. I've rebooted this box before and it can take 10 minutes to start back up. I recall when they installed this back it took over 45 minutes for the box to come online for the first time. Not too many bring up issues about this box. ...

Dillinger · ‎06-06-2013

@screenname137 wrote: I have had no more issues with Surround Sound reverting to Stereo since I installed the Gefen HDMI box between my AVR and X1. So I'm about positive that all of us who experience this are using an HDMI chain from X1 to AVR to TV - and the TV and/or AVR handshake is telling the X1 that only Stereo is supported by the TV. It would be nice if the Surround/Stereo setting was persistent and not dependent on the HDMI handshake - the Gefen workaround I have used is not something ordinary customers are likely to want to do. Comcast, please consider a change for this behavior if possible. Kara, Can you please have the developers research this analysis and escalate this issue? @screenname137 thanks for confirming my suspicions.

Dillinger · ‎06-06-2013

After the latest update my box doesn't turn off via remote. My video now resets to 720 p and audio resets to stereo. I never had these issues before.I know others previously reported the settings issue but I never had them before. It's very concerning that issues keep resurfacing after they are fixed. Where the change controls. The one issue I continue to have is the sound cutting out (and returning after a sec) every so often. If its the HDMI handshake then this needs to be addressed. (HDMI from cable to avr. HDMI video from avr to TV. Audio produced via avr). Ridiculous! There was an update that I believe corrected the issue but now its back (or maybe it never went away... The rep who closed my original ticket mentioned the update was to address HDMI handshake issues. well it's back) Anyone with the audio cutting in and out please keep calling and posting experiences. *I edited my original post. autocorrect at it again

Dillinger · ‎04-26-2013

Thanks for the responses. I can get the remote to turn on all three. It just doesn't turn off my avr. I'll try some different codes. I have a onkyo and I believe there were only two codes listed.

Dillinger · ‎04-25-2013

I have two old remotes. Maybe they are grey and not silver. They work on both DVR and nondvr x1 boxes.as I said not all buttons work.I prefer the new remote. Just wish it turned off my avr. Edit... I confirmed its the platinum silver remote.

Dillinger · ‎04-25-2013

I have the xr2 set so that when I power on, my TV ,x1box and avr all power on at once. I use my avr for volume. Why doesn't the power off turn off my avr? Its the only function I miss with the old remote. Has anyone had any luck with this or is it just my brand/model avr with the issue? Thanks

Dillinger · ‎04-25-2013

I can confirm the old remote with the red OK/select button works. I did nothing to change settings. Note not all buttons work as the labels are different.

Dillinger · ‎04-20-2013

Anyone know the latest build number? Also is there a location where they publish release notes to say what was fixed? Thanks

Dillinger · ‎04-20-2013

Santa-clara, I have the audio sound drop problem while listening through avr. 5.1 is read and broadcasted more often than not. But I have experiencd the issue you're reporting. Just not as often. I would be hot. Although the audio drop issue drives me crazy.

Dillinger · ‎04-18-2013

Gate1975mlm and kara. I also have this same sound problem. I reported it earlier on... My x1 is connected to a onkyo av receiver (tx-nr818). I've tried passing audio through both HDMI and optical and it still drops randomly. It always recovers but just so annoying. Definitely occurs on both DVR and live tv. X1 is set to surround. I really would like this looked into. Gate, ive also noticed There are programs (usually commercials) that broadcast in 5.1 (my receiver sees it as 5.1) yet only produce sound over my front two channels (nothing from center at all).

Dillinger · ‎04-17-2013

Is the caller id function available in all markets yet? I have it set online and on box to display but nothing pops up when phone rings. I have triple play.

Dillinger · ‎04-11-2013

Thanks jtg99. I'll give that a shot.I have the xr2 remote. Not sure what the harmony one is. Rt hanks again!

Dillinger · ‎04-11-2013

Any possibility of getting Netflix app on the boxes. I know its taboo for cable to provide this access.

Dillinger · ‎04-11-2013

I found the page up and down buttons (I believe) can advance a program ahead or backwards. My problem is that it advances like 5 minutes. FiOS allows you to set this timer. Can we please get that option. I would like to set it to one minute or half minute to use in order to advance commercials while watching DVR. Thanks

Dillinger · ‎03-27-2013

Thanks... Your box connected to your denon, is it a DVR or just HD?

Dillinger · ‎03-27-2013

1. Can we please have a separate x1 forum instead of one x1 thread... 2. Anyone having problems with x1 DVR box dropping audio via HDMI when connected to audio receiver? Its drops either completely or lowers dramatically. I have it set to surround. Its connected to an onkyo tx-nr818. I have noticed some improvement when using optical out. I've confirmed its not the receiver. I have read posts stating possible problem with Comcast handshake to receiver. Edit: just want to add that the audio only drops for a second and then returns to normal. I have tried two different HDMI cables. Not positive if they are 1.3 vs 1.4 Cheers