About Thisjustin2002

I called last night and found out some info. I don't have any solid answers, but it might help set better expectations. They are aware of the series recording issue...they're working on it. I also found out that it can take 72 business hours for Tier 2 to contact you once they've been assigned your case. So for those of you who haven't heard back from them, that's likely why. ... View more

I'd like to know this too. I haven't figured out how to trigger the update. I did call in for help and was told that a tier 2 advisor would call me, but that was two days ago and I haven't heard anything. I'm really disappointed. ... View more

I just had the service installed yesterday and I too am having this problem. Single episodes will record if I manually select them, but the series recordings don't work at all. I was dumb enough to leave another provider to get this service. Not a great experience so far. ... View more