About CharlyDontSurf

I've been with Comcast for almost 18 years and they flat out lied to me also about keeping all my channels with their so called "upgrade" so join the club. Same thing happened to me a few months ago. Bad thing for me where I live Comcast is pretty much our only choice although I am looking more into streaming services and more than likely will be done with Comcast once my current contract is up. ... View more

Why not? I'll give it a shot. If enough of us complain maybe they'll do something about it but at the same time I'm not counting on it. ... View more

Welcome to Comcast, where if you ask 5 reps the same question you'll get 5 different answers so get used to being lied to and jerked around.  I know it's ridiculous, the largest cable company in the country doesn't even carry one of the most popular channels that people like.  So done with Comcast once my current agreement expires. ... View more

At least they were truthful with you, they flat out lied to me. ... View more

Same old standard form response.  Who cares what us paying customers think and what channels we want.  This is why I'm so done with Comcast after my current plan expires.  ... View more

If you want to keep ID then don't change your plan no matter what Comcast tells you. They lied to me about it. ... View more

I've never heard of ID ever being a free, over the air network. Far as I know you can only get it with some kind of pay TV subscription. Yet unfortunately and surprisingly the largest cable company in the country no longer carries it. ... View more

I was promised I would keep all the channels I have when I "upgraded" then like many others, lost ID and several other channels.  When I called back to complain it was "Oh sorry, you were misinformed, those channels are no longer available in our new plans, we apologize for any inconvenience...blah, blah, blah" and then told that I couldn't switch back to my old plan.  Only options where I live are Comcast, DirectTV and Dish Network and I've had satellite before and hated it.  Looking into streaming services now.  So fed up  with Comcast and their lies that I'll probably get Hulu or something else when my current plan expires.  Also being told that Comcast is in "negotiations" to bring these channels back yet that has been going on for months so apparently Comcast cares more about profits than what their customers want.   ... View more

You better live in a part of the country where it doesn't rain or snow too much because when I had DirectTV I always lost the picture whenever it rained or snowed and even in heavy wind.  I live in Central Indiana, where we get lots of rain, snow and wind.  I'm looking into streaming services because I've about had it with Comcast too. ... View more

I was just at my dad's house yesterday, he lives a few miles from me and he still gets ID and all those other channels that got dropped from my plan, I checked. Have you ever been there? Didn't ... View more

I live in Indy and was told these channels, "are no longer available", even though my dad has Comcast and still gets them. Comcast's excuse is that he's on a "grandfathered" plan so he still gets those channels while I don't on my "upgraded" plan. Even after I was promised that "everything would stay the same and you'll keep all the channels you currently have" when I "upgraded". That's Comcast "logic" in a nutshell. ... View more

I have my TV close to my modem so I use the ethernet cable to connect the TV to the modem.  Most Smart TVs will also connect with WiFi but I prefer the ethernet cable for the TV since it's one less device on the WiFi and usually you get faster speeds with an ethernet connection than WiFi. ... View more

You can get Philo on TV if you have a Smart TV. They're not that expensive, I paid $300 for a 43" Smart TV almost 3 years ago and the price has dropped some since then. Seen some advertised for less than $200 now. ... View more

It will work on TVs but it has to be a "Smart" TV that can access the internet. Without going into all the techie jargon and detail, "streaming" is basically getting TV shows and channels through an internet connection or even a cellular network with smart phones, instead of cable, satellite, etc. There are lots of TV streaming services out there now that offer the same channels that Comcast dropped. ... View more

I had DirectTV too for a while and any rain, snow or even heavier than usual wind blowing we would losethe picture or it would keep cutting in or out.  Looking into streaming options now but even then you still need high speed internet for it to work well and Comcast charges you more for internet if you don't have TV or any other service with them.  About the only other option where I live for internet is AT&T and I have friends who have it and hate it and tell me stick with Comcast for internet since AT&T is terrible.  A real catch-22 for us consumers.  ... View more

Like I said earlier, that's all in the fine print and unfortunately the FTC or any other government consumer advocacy/protection agency isn't going to get involved just because a company rep misled or even outright lied to you. It's all in writing and they only get involved if any of those things are violated. ... View more

Amybth, That's why in the fine print it says, "Programming and channels subject to availability and may change without notice." CYA on their part and why it's pointless to try get the FTC involved. ... View more

Yeah, what a surprise. Like Comcast actually cares about what their paying customers think. What a joke! ... View more

Just having trouble trying to figure out why Comcast, the largest cable provider in the country, would even think of dropping ID since it's one of the more popular channels out there. All about money I guess, just like everything else. ... View more

I was told the same thing when I "upgraded" my service, "Oh yeah, you'll keep all the same channels that you have now." Then after plan switched I lost it and several other channels and then was told, "Oh, those channels are no longer available.", after being told nothing would change. Then of course the obligatory, "Oh you were misinformed, we apologize for the inconvenience, blah, blah, blah." Comcast are masters of deception. Unfortunately about the only options where I live are DirectTV or Comcast and I've had DirectTV and they're even worse than Comcast so I guess I'm stuck with them for now. ... View more