I had a phone conversation with your Sheri Richardson in Indianapolis on 1/23/2019. At that time, she told me to contact her through the App if my billing increased this statement. It has significantly increased and I have no way of reaching out to her. I have been on the phone with two so called customer service representatives who have not been able to help. Yet, while sitting here, I'm looking at the picture of your Executive V.P. of Customer Experience and his statement about his dedication to the importance of Comcast care for customers.. OK... So, I'd like to see someone provide such an experience for me..
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