About ebow

@ebow wrote: Tip: use the 'D' button to make deleting easier / faster.    In my experience, erasing shows from the Deleted list can cause the displayed disk space number to go up or down. It's inconsistent.  replying to myself...   Tonight I finally got fed up that my percent full indicator was so off. Previously it would correct itself from time to time, but it had crept up to 77% full, and I knew that wasn't right. I erased everything from the Deleted list, and for the most part the percent full dropped, dropped, dropped. (It ticked up briefly a few times as the software appeared to be catching up with the quick erasures.) After erasing everything, I was down to 35% full. Later, I deleted a few watched shows, and the % full dropped just from moving them *to* the Deleted list.  ... View more

@screenname137 wrote: Go into Deleted and ERASE them all one by one (yep - nuts, right?) - then see how much space it says you have. The box could should 90% full when 90% of that is simply deleted recordings.  Why it works like this is a mystery.  Tip: use the 'D' button to make deleting easier / faster.    In my experience, erasing shows from the Deleted list can cause the displayed disk space number to go up or down. It's inconsistent.  ... View more

This morning around 7:15 ET, my X1 DVR showed "dL18" instead of the clock. I turned the TV and box on, and they seemed to work fine, but I unplugged the box to reset it anyway. When it came back up to speed, it showed a series of dL codes like dL33, dL66, dL68, and with a few minutes it was back to showing the time.    Just now I searched the forums and found questions about these dL messages, with responses indicating it means the box is downloading a software update. And warning that resetting the box while it shows dL could disable it. Is that the case for what I saw this morning, with the count-up being a percentage complete? How am I supposed to know what these codes mean, especially when I've never seen them for software updates before (at least never during normal waking hours)?    Product suggestion: if the dL is supposed to show a download / update while I don't have the TV on, you should also provide a small, perhaps semi-opaque message on-screen when I turn the TV on. You can warn me not to restart my cable box. You could put a percent complete number on screen, too, and I'll quickly associate it with the dL number, and then I won't have to guess at what the heck your codes mean when I haven't even had my coffee yet ... View more

@wmapple wrote: Where are my favorites?  Cable boxes have had favorite lists for years, but not now?  Really, why doesn't the x1 box support favorite lists!  Every time I look at the Guide I see every channel.  I can filter to HD or Premium but still see more than what I want.  What gives? See this thread: http://forums.comcast.com/t5/XfinityTV-and-Equipment/set-favorite-channels-on-X1-set-top-box/m-p/1526037/highlight/true#M63027   ... View more

@Hoopsman1982 wrote: So it is best to just leave it plugged in and maybe if the shows aren't there the next day I can unplug it and plug it back in and the shows should show up? Yes, that's the experience I've had a few times.  ... View more

@ChazUbell wrote: Here is what I cannot understand:  Why do the non-DVR X1 set-top boxes take so long to display any programming?     There is a non-DVR X1 box?  ... View more

Instead of the profanity-laced message I really want to type out (or even using --- substitutes), I'll try to be more productive and find out who's having major outage-like problems, and where we are. I saw the link to the other thread about this issue, but it looks like it's been merged into this one already.    As for me... I'm in the Boston metro area. My DVR has been down to "maintenance" since at least 6:45pm (it's now 8:20), and my VOD service is very unreliable as well--I got an episode listing for one show, once, and should have watched right then, because when I went back several times it just shows me the infernal spinning circle.   What is going on, Comcast? I think I'm going to go read a book. Is that what you want??? ... View more

@trog01 wrote: Anyone know how to permanently delete more than one recording at a time from the deleted folder on the x1 box, or better yet, if you can delete the recording just once and not have to worry about going in to the deleted program folder where it will still take up hard drive space?       Press the 'D' button while a show or folder (series) of shows is selected in the DVR recordings list. That should delete it / move it to the Deleted section. I wouldn't worry about shows in the Deleted Shows list taking up space. I've erased shows from that list and seen inconsistent changes to my free space indicator. Sometimes it goes down, other times it goes up. If I ignore the Deleted section, it generally takes care of itself. I think.  :p ... View more

@screenname137 wrote: @ComcastKaraT wrote: @gate1975mlm wrote: When I fast forward 4X Speed it gets stuck and keeps fast forwarding through the whole show!   This happens at random times and is a pain in the you know what :(   Comcast please fix this issue ASAP!   Thanks Thanks, gate1975mlm   I havent heard of this issue. Do you notice this happening during both DVR and On Demand shows (or everything)? We have noticed it on DVR shows - not sure if it has happend with VOD or not.    I think it may be the box is simply not responding to commands because we see this very often where any command is ignored or so slow to respond that is appears to be ignored.  Press any button and nothing happens - or is delayed.  It is fairly random - sometimes it gets so bad we'll reboot the box if we "think" nothing is being recorded.   So if the play command is ignored while in FFWD, the show can quickly race to the end. I've seen this problem in the past, and my impression is the same as  screenname137's. It's almost certainly the box being non-responsive to the remote. It happened for me several times in January, and less more recently. Not sure if that's due to improvements in the X1, or me changing the remote from RF to IR sometime in Feb.    When this does happen to me, it always (or almost always) clears itself up, and I don't need to reboot necessarily, but it can mess up playback or anything else for a while.  ... View more

@HD-Tech wrote: Where is there a forum? All I see are various threads that are rarely confined to a single topic or issue For whatever reason, they're calling this megathread a forum. They've been merging all post about any kind of X1 issue into the same thread, which in my opinon makes it harder to keep track of discussions and discover solutions that others have worked out.  ... View more

@C_DM wrote: @cssandrac wrote: Also, Is there an easier way to skip days on the guide then going hour by hour. Ie, if I want to set up a recording for Sunday and its currently Wed do I have to skip hour by hour until I reach Sunday or is there a easy way to jump to the date?   Thanks Currently that's the only way to skip ahead in the guide.  Alternatively, you can go to search (the magnify glass icon in the XFINITY main menu) and search for the show you want to record and set a recording from there. Search may be the best option for this, but you can do a bit better while browsing the guide. When you're viewing the right-side mini guide (after pressing Guide just once), move up or down to the channel you want, and then press the right arrow button. You'll get a single-channel listing that you can jump through several hours at a time by pressing Page Down.  ... View more

@ComcastKaraT wrote: PSUMattDE: The DVR recordings are stored locally on the set top box, however the X1 ui/navigation/index is stored in the cloud. I am sorry our maintenance disrupted your viewing experience.  Please please please please please tell the X1 management team that the UI, content index, etc., need to be cached locally for this very reason!  ... View more

Since sometime after the March 2nd software update, my experience with the X1 has been much, much better than it originally was. But it still failed to record a show on Sunday at 8pm. I had two shows set to record (8-8:30 and 8-10), and we ended up watching the 8-10 show live. But it still should have been recorded.    So a heads-up that there still appear to be some bugs in the core functionality (recording what I tell it to record).  ... View more

@bradbortner wrote: Actualy, i've measured its power consumption. Its 30 watts whether it says its off or not. And yes, the ongoing fan noise is annoying.  Pretty sure that's the expected behavior, though maybe not the customer-desired behavior. I though ComcastKaraT had posted an explanation about an overnight spin-down / low power cycle (assuming you're not watching or recording anything) but I can't find it; maybe it was in another thread. What I did find was her statement in mid-Feb that " we are looking into ways to reduce energy consumption from the STB. stay tuned. "   I'm generally pretty sensitive to power consumption, but I also like the fact that the DVR is always buffering. Many times I've turned on the TV a few minutes after a show has started and decided that I want to go back and catch it from the beginning, and I can. I know I've been spoiled, but I'd miss that if it went away. It worked like that on Fios as well.  ... View more

@screenname137 wrote: @tip13 wrote: i called the number they told me to calll (877-896-8678) and it said their was problem and the technicins were working on it. It may take several days. So i am w/o a TV for serveral days!!! It also said if you hold yuo may speak with a representative BUT all you get is a BUSY signal COMCAST service and Equipment is TERRIBLE! is any body else having this problem with their DVR X1 BOX??? Been there, done that.  That number is no good - it never works.  I would not trust that message either about them working on it.   You have to call the normal local service number. Well in mid-late Feb I called that number around 7pm on a Friday, and got through with very little waiting. The rep was fairly helpful. So apparently YMMV.  ... View more

@FredNation wrote:     When I delete something the percent bar goes down but yet I can restore the video. So how is the video being saved while gaining space even when I deleted it?   This sounds like the desired / intended behavior to me. If you delete a show from the DVR Recordings list, the space on the hard drive is marked as available for new recordings. Hence the amount of space free goes up. But as long as the box hasn't actually overwritten that old show, it keeps track of it, and the software can still move it back to the main DVR list. Once you erase it out of the Deleted Shows list, then the box stops keeping track of it.    It's similar to, but not exactly like Windows: when you delete a file from Windows Explorer, it goes into the Recycle Bin, and you can rescue it from there. In Windows, the files may or may not be automatically purged from the Bin depending on how you set it up, but in the X1, the shows eventually do get purged. In Windows, the free space readout only goes up when you empty the Bin, but in the X1, it goes up when something it moved to the Deleted list.  ... View more

@santa-clara wrote: I seldom use the guide function on the X1 due to it's extremely slow response time.   ... I don't understand why the X1 should be so slow and sluggish with the guide unless it's constantly trying to communicate with some server in the cloud which would be a terrible mistake!     For whatever it's worth, I don't typically see the kind of sluggishness with the guide that you seem to be experiencing. It may not be instant to respond to button presses, but the responsiveness is very satisfactory for me most of the time. And I'm fairly picky about this kind of thing. Just another data point...  ... View more

@PSUMattDE wrote: Here's an opinion question for the forum:   When I hit the "Guide" button - I'd really like the full guide to be displayed instead of the right-side of the screen mini guide.   I always hit Guide twice since I prefer the full version. What does everyone else think? I use the full-screen version at least 90% of the time. I'd hate to lose access to the right-side guide completely, though, since it's the only way to get single-channel listings (press "right" when on a channel in the mini guide). While I'm reluctant to ask that the settings menus be overloaded with options, this would probably make a good setting that each user could set.  ... View more

This morning I noticed a red light on the front of my X1 box. I looked closer and it's the recording light. I had to run off to work so I'm not 100% sure it was actually scheduled to record something at the time, but it's quite plausible. I don't know what version of the STB software I have--I'll have to check tonight.  ... View more

@C_DM wrote: Hopefully at least that's the case and we'll all get that update soon (or possibly another one that fixes the video output and settings issue). I got the Mar 2nd update sometime over the weekend. It wasn't there sometime Friday, but was in place when I checked this evening.  ... View more

@thoma wrote: We can add to the list.   The time did not adjust last night and restarting the box had no effect.   Tom I did not notice first thing this morning, but now at 3pm EDT the box's clock is showing the correct time for me.  ... View more

@Mjcphd wrote: I live in the south Jersey area and have the same issues as you and everyone else. Last night a new issue: DVR space went from 6% used to 51%. I had 6 shows recorded. Has that problem cleared itself up? Mine was showing 50-something % when it should have been in the 30s. Lasted for a day or two. Then suddenly this evening it was back down to 30-some percent.  ... View more

@kballsy wrote: I too continue to have the issues with the loss of video while still having audio.  It seems to happen every night between 9:30-10:00.   THis is getting frustrating as constantly resetting the box is getting annoying.  I really hope that they resolve this soon.  When I called Comcast yesterday the person I talked to knew nothing about it.   Just power cycled again and it is still not working.  Making another call to complain now......   Did you call the regular Comcast support number (1-800-XFINITY)? Someone posted this number in another thread, which is supposedly a special X1 support number: 877-896-8678. I can't vouch that it's dedicated to only X1 support (I didn't ask), but I called once and the person who helped me seemed familiar with the X1 box and typical problems for it.  ... View more

@ebow wrote: In another, now-closed thread, NorCalChewy posted instructions for programming the X1's remote (the XR2) to skip ahead 30 seconds instead of 5 minutes using the Page Up button. I followed those instructions a few months ago with success. After using the software reset (in the settings menu) tonight, the Page Up button is back to a 5-minute skip. I can't get the instructions to work to restore the 30-second skip. I press exit three times and then when I type 0030 it just tries to change to channel 30.    Anyone else having this problem? Anyone know a way to get back the 30-second skip?    Never mind, silly me. It's important to note what NorCalChewy wrote, " You don't get a confirmation or anything ". This means that even though it's showing you the option to change to channel 30, the instruction was probably processed. In my case, I got my skip back! I'm leaving my post up, though, so others can benefit from it.  ... View more

In another, now-closed thread, NorCalChewy posted instructions for programming the X1's remote (the XR2) to skip ahead 30 seconds instead of 5 minutes using the Page Up button. I followed those instructions a few months ago with success. After using the software reset (in the settings menu) tonight, the Page Up button is back to a 5-minute skip. I can't get the instructions to work to restore the 30-second skip. I press exit three times and then when I type 0030 it just tries to change to channel 30.    Anyone else having this problem? Anyone know a way to get back the 30-second skip?    @NorCalChewy wrote:   I followed this.  You don't get a confirmation or anything, but all of a sudden it works.  Looks like you lose the 5 min forward skip, which sucks, but I use the 30 second skip way more often.  Haven;t seen a way to keep both.   --------------------------------------   the page up button (pg) is set by default to skip ahead 5 minutes. you can reprogram the box itself so that a page up command will instead skip ahead 30 seconds. from the xfinity xr2 remote, press "Exit" button 3 times, the press "0030". then try the xfinity xr2 remote, start playing a recording, press "pg up" button. it should now skip 30 seconds. you can then go into your harmony remote and customize your settings for the PVR. assign "PageUp" function to "Skip Forward" button.      from this link: http://forums.logitech.com/t5/Harmony-Remotes/Harmony-One-Xfinity-PX001ANM-Cable-Box/td-p/842012/pag...     ... View more

@ebow wrote:   So far the box feels a bit more responsive. I'm cautiously optimistic that this will be a big improvement to my experience.  Ha, so much for that. It's back to being buggy tonight. It either didn't record, or isn't showing me the recording of, the Simpons tonight (series recording). And it's apparently not deleting a show that I told it to. And once it refused to pause until many seconds after I pushed the button. Also, got some scraps of text stuck on screen, which only vanished after restarting the box. Lame, Comcast, very lame.  ... View more

We had a lot of trouble with our box / service yesterday. When I called support, I was told that Comcast is pushing software updates in my area (Boston metro) so that could be part of the problem, or could cause an interruption later in the day. Well I guess the update was already pushed, because after she walked me through resetting yet again, it works just fine, and now the clock stays on when the box is "off".    FYI, here was the box version info (from the About screen) on the evening of Wed 27 Feb:  Release version: xappl-XREX.0P9 XRE server version: X.01.14 (build 4112) XRe protocol version: 1.29.0 Receiver: Native version: 1.1.1 STB version: PX001AN_XC_1.1.1.1.1_PROD_BC_ SPCsd STB timestamp: Wed Dec 05 10:11:47 UTC 2012   And here's the version info from the evening of Fri 1 Mar:  Release ver: (same) XRE server ver: X.01.14 (build 4122) XRE protocol ver: 2.8.0 receiver: 1.1.2 STB ver: PX001AN_XC_1.1.2.0.10_PROD_BC_ SPCsd STB timestamp: Thu Feb 07 23:11:24 UTC 2013   So far the box feels a bit more responsive. I'm cautiously optimistic that this will be a big improvement to my experience.  ... View more

@ComcastKaraT wrote: All - Please note that I've escalted the "sound/logo, but no picture" issue to our product support team for further investigation.  Good to hear, thanks. It happened to me again this morning. Once again no real time to trouble-shoot it. I'll call in for tech support if it's a problem this evening, or wait until I hear something more here...  ... View more

  I'm having the same problem as what pprentice wrote above, item #4:    @pprentice wrote: Same here...here are my issues (on 3rd box now) ... 4). Channels just so logo & sound, no picture ...   I turn the TV and X1 box on and press the Xfinity button to access the DVR. When I pick a show and click "watch on DVR" I get the DVR logo (just the letters "DVR") full screen, with no video from the recorded show. The audio *does* play. I cannot use play/pause or other DVR controls, but I can exit back to the list of recorded shows. As I exit back to the list, I see a brief glimpse of the recorded show.    Then if I exit out of the DVR listing, instead of live TV I see the station's logo / graphic. Again, I can hear the show, but there's no video. If I change channels, I just see the new channel's logo.    Even more odd, if I press the numbers for a standard def channel (e.g., 02) and try to go there, it automatically takes me to the HD equivalent (e.g., 802) like it's supposed to, and in this case I can both see the video and hear the audio. Controls like play/pause and replay (loop back) do not work.    Soooo... what in the world is going on here? Resetting the box (by unplugging for a few minutes) does not fix the problem. But if I wait several minutes, it goes away on its own. I nearly called the X1 support number last night but just before I did the problem went away. It came back this morning, then cleared itself up, and I haven't had time to investigate further. ... View more

@dano0o wrote: Any answer to this question?   Mutli-room X1 DVR Options   ‎02-17-2013   08:49 AM I have a any room DVR set up with 3 remote terminals on one DVR.  Any chance I could have my question answered? Ha!   Mutli-room X1 DVR    If I add three X1 boxes replacing my Anyroom DVR service, can I play my rocordings on X1 from any X1 box I have in my home? On 02-19-2013 (back on page 5), ComcastKaraT responded to your question. She used the quote feature so that your question was tied to her response.  ... View more

@screenname137 wrote: There's a lot of sour grapes and conjecture going on here - I get it - some "new thing" seems cool and not everyone can have it.  Therefore it must be so bad, who would want it, right?   Read the comments - from those who actually have an X1 box - many are enjoying the X1 box, bugs notwithstanding.  Remember; it is voluntary - I am sure I could trade mine back in if it becomes too much of a burden.   Why try it (if you could)?  There are many new features that for some users outweigh the issues. It's not just the new guide - the picture quality is slightly better - not night and day, but better.  Being able to access CC without turning off the box and going into "hidden setup mode" is nice too.  We have more recording space that we did before.  In general most features are improved - just somewhat unfinished in areas.  My wife likes it better, therefore it is better.  If it weren't for her wanting cable, I'd just put up an HD antenna and otherwise use my XBOX and ROKU.   That said, the moaning and groaning, uninformed opinions, and disparaging comments are not of a "support" nature and belong in some other forum - unless I misunderstand this forum.  I have my issues with Comcast as well.   This forum is for the X1 box and support issues.  Seems like that is the type questions KaraT is answering - support issues and I appreciate that someone is doing that.   Hear, hear. We also need to keep in mind that people who are satisfied with a product or service are far, far less likely to post to a message forum like this. If 10% of the customers are having problem (which would still be too much, but that's not the point) do 95% of the posting, it's going to look like almost everyone is experiencing problems.    Also, ComcastKaraT is being pretty patient with the repeat questions here. I don't know how many times I've been very close to posting "SEARCH AND READ! This has already been asked and answered!" ... View more

@santa-clara wrote:   4. did a restore of deleted recordings and disk full indication increased by 4 % - strange since data was already on the disk - just removed deleted tag   I think that's the way it should work. I'm guessing here, but it's an informed guess based on the way Windows and Mac PCs work. When you delete a show, the space is considered to be available for a new recording, so it shows up with a lower percent full. If you happen to restore the show before it gets written over, then that space is no longer available.    If you had your DVR 99% full, and then deleted half the content, you would want it to show ~50% full, right? Even if all the deleted shows are in the list of deleted programs and you could restore one, that space should still be considered "open".  ... View more

@MikeWolf wrote: I still want to try to get an X2 remote and test things out with the RNG boxes. How would I be able to obtain one? My guess would be to call Comcast and ask.  ... View more

@Vectrexer wrote: About the X1 Remote, I thought it was support to be an RF remote?    I have found that unless I point the remote directly at the box, there is no control of the X1 service.   I have already tried pair the remote with my box (Pace PR150BNM X1) a couple of times.   The pairing action works as expected using the directions from the xfinity web site and the one included when the X1 service was installed.  However it seems the remote still operates only via IR (infrared) control.   An I missing something here?   The remote is the XR2 R2 Hmm, sounds like you're doing it right. Works for me that way. Perhaps try unpairing the remote following instructions found here and then try pairing again?  ... View more

@derbystar16 wrote: Hi screenname137, I don't want to be notified when X1 is available in my area, I want to know when it WILL be available in my area. For all I know, It could take 2 years before it actually comes to my area. I'd like to use the information so that I can make the decision on whether to stick with Comcast or go with DirecTv. As ComcastKaraT wrote earlier in this very thread:    Unfortunately, I do not have any information regarding X1 deployment. To determine if you are eligible, I suggest you call  1-800-XFINITY  to verify if/when X1 will be available in your area.    The Comcast rep covering these forums doesn't know, so I doubt anyone else here will have any real idea.  ... View more

@BekahGoldstein wrote: We just recently got our boxes last Thursday.  We were able to search for shows.  Now, we are unable to do so. Instead we get the message "There are no results that match your result"  even when I press the red c for keyboard.  help   Sorry if you've already done this, but have you tried resetting your box? Unplug the power for about 2 minutes, plug back in, then try again.  ... View more

Not the end of the world, but I got this message tonight after I finished watching a recorded show:    "Due to system maintenance, DVR is unavailable. This feature will be ready shortly."   Two things: I was just using the DVR to play back a show, but you can't show me the listing all of a sudden? And aren't my recordings local content that should be available regardless of what Comcast is doing?    Weird.  ... View more

Is it "normal" for movies or shows recorded onto my DVR to get deleted automatically? My DVR shows plenty of free space.    I recorded Moneyball off HBO or Starz about a month ago, and now it's not there. I didn't delete it manually, and I still have access to those channels so that should not be the issue. As soon as I noticed it missing, I checked the Deleted Recodings list, but it was n't there.    Also, I have a series recording for the Simpsons. Out of the blue it recorded two old episodes (which it shouldn't do--it's set for new only), and after watching one   of the shows, the other was nowhere to be found.    Resetting the box (by unplugging for 2+ minutes) did not restore the shows.  ... View more

@Hiredx wrote: Having difficulty with my XR2 (ver R2) remote. Just a few days ago I noticed I can no longer turn off my X1 reciver with the XR2. Figured this would be an easy fix in just re-pairing the two.   Pressed and held the setup button... Pressed and held the Xfinity button... Typed in the code that displayed on the screen...   Did that a few times and my X1 will not turn off from the remote when I press the "All Power" button.   Has anyone else experienced this and has a solution?   Thanks! This has been commented on several times, including earlier in this thread (messages 2 - 4). Basically, it's a known problem that using the remote via RF won't let you turn off the power light, but changing back to IR will. Also, see the solution posted in this separate thread.  ... View more

@gate1975mlm wrote:   Also is anyone else having major issues with your set recordings not recording to the DVR?    I am missing so many TV shows everyday because this X1 is so buggy and not recording things I have set!   If I set a recording it better F-ing record to the DVR! This needs to be fixed ASAP!!!        This ×100. Well, I'm not having "major issues" but it has happened to me. And, it deleted some recordings on its own (not even the oldest ones) even though I had less than 40% of the disk full. Buggy indeed.  ... View more

@santa-clara wrote:   1. Record light doesn't work - this is fundamental to a DVR - can't belive box would ever be shipped with non-functional light - box does record, but you can't tell when it's recording by looking at it.   That's a known issue, reported by serveral of us and ackowledged by a Comcast rep here. Still annoying, though.  @santa-clara wrote:   3. Box is very sluggish - have to press a button on remote then wait - if press another button box gets confused - had to contact support when box quit responding altogether - their solution was to unplug box to cause reset and reboot   Others have said this as well, but it's not sluggish for everyone, or at least not at all times. For me, it lags in responding only occasionally, caching several button presses and doing nothing, then suddenly executing the commands. But it's not typical. Not sure what to do about it other than call support, but it seems they're not much help either.  @santa-clara wrote:   4. Haven't found a way to create favorite channel list - there are only about 25 channels that I would ever watch - it's easy to setup favorites on a Direct TV box.  Does anyone know how to setup favorite lists on this box? I asked this in another thread, before this X1 Forum thread was created, and then found and posted an answer (linked here).    ... View more

@ComcastKaraT wrote: For all X1 related questions, comments or issues! Are you saying there will be a forum set up, as a sub-folder of the "Service and Equipment" forum? Or that this thread is the forum?  ... View more

@ComcastKaraT wrote: ebow - Thank you for your post. We appreciate your feedback on the remote documentation and will share it with our product management team.   Instructions to remove pairing are posted here in the section titled "remove remote control pairing": http://media2.comcast.net/anon.comcastonline2/support/help/faqs/remotes/XR2_RemoteControl_rev_122911.pdf   Re: Issue about turning on STB with remote - This is a known issue and we hope to have this resolved in the near future. Thank you for your patience.  Thanks for the link to the PDF file. Is that link posted anywhere on the website that I could have discovered? I would have expected a link to it on the XR2 Remote webpage. I didn't get anything like this when my service was set up.    Good to hear that the STB power thing is a known issue being worked on. It's frustrating when you think it's just your own hardware having the problem.  ... View more

Dear Comcast,    Your instructions for the XR2 remote (found here: http://customer.comcast.com/help-and-support/cable-tv/xr2-xfinity-tv-remote/#Programming_Remote) are incomplete.    The instructions state that there are two versions of the remote: R1 and R2. Well the back of my remote says that it is version "P2". I assume that the "R2" material covers my remote, but that's not clear. You should include coverage of the P2 remote in these instructions.    The instructions have a section for "Pairing your XR2 Remote with your device for RF (Out-of-Sight) control". OK, what if I do that and decide that I want to go back to using infrared, so that clicks I make accidentally while pointing the remote somewhere else don't transmit instructions? I can't find anything about changing back to IR or unpairing.    Finally, in the Troubleshooting section is a set of steps for the situation where "Set-top box ... won't turn on when the All Power button is pressed on the XR2 Remote." Great, I'm having this problem--can these steps help? Nope.    Check the battery power of your XR2 Remote by following these steps. Is the battery power good or better? Yes - Next step No - Change batteries If your set-top box or HD DTA is stored in a closet or in another room, have you properly paired the XR2 Remote with your set-top box or HD DTA? Yes - Next step ( actually, N/A because I have line of sight, but whatever) No - Follow the instructions to properly pair your remote with your set-top box or HD DTA. If your remote has not been paired for RF, is there anything blocking the path between the remote and the set-top box or HD DTA? Yes - Clear anything blocking the path between the remote and set-top box or HD DTA. No - Next step (again, this is really N/A) Does the set-top box or HD DTA have power? Yes - Next step No - Make sure the power cable of the set-top box or HD DTA is properly connected to the device and plugged into an active electrical outlet. Press the power button on the front of the set-top box or HD DTA. Does this turn on the device? No - Chat with us for assistance. But, but... what if the answer to number 5 is yes?? Pressing the power button on the front the box does turn on the device. And the remote still doesn't control the box's power. So... ???????   Please improve this documentation. If something is not possible, say so. If your troubleshooting steps have yes/no possibilities, cover BOTH possibilities.  ... View more

Actually, what I'd like to see in a manual (in case you're reading this, Comcast) is information about: the two unlabeled buttons on the front of the box how to use the HDMI inputs on the back of the box how to use the USB and eSATA ports whether or not an IR extender will work HD DVR capacity (in hours) etc. etc. etc.  So yeah, the current manual may be OK for the very basics, but it's pretty weak overall.  ... View more

Thanks. Didn't realize that the XGP-1 / PX001ANM is *the* X1 box. I'd already read through the paper version of the PDF / page you both linked to. I was hoping for something more detailed, though I'm not quite sure what else it would cover.    Didn't realize I was on the cutting, and barely supported, edge of the Comcast experience.  ... View more