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About ellie45
since
01-01-2013
01-08-2019
ellie45
Contributor
41
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3
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0
Solutions
07-06-2018
05:10 PM
Rustyben, now that I have found the best answer,
@Rustyben wrote:
@ellie45 wrote: Yes, yes, yes. It worked perfectly when I pulled the red, white and yellow out of the back of my television in the bedroom. The audio stayed on and I plugged in the red and white wires from the headphones transmitter and can hear the bedroom tv fine with just the headphone or with headphones and tv but I muted the tv. Rusty you must let Comcast know what you did for the hearing impaired community. Jeez. Now I have to switch boxes from bedroom to den. Can I get you an award and Xfinity to but the boxes in the right room. The boxes are mislabeled incorrectly for den and bedroom. Switch names I want the headphones to work in the den.
if you go to https://secure.xfinity.com/profile/#devices and log in, you will see your equipment with current labels. to easily change name 'den' and click the little blue circle to right of the name and change to 'den change' then click on change. then click on the blue circle to right of bedroom and backspace over name and change to 'den'. click save. go back to 'den change' click on the circle again and backspace changing it to bedroom. save.
Now, I need help getting Comcast to do this. Since they didn’t' think of it themselves. This is the best answer. Correct.? Who do I go to.?
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07-05-2018
04:59 PM
Yes, yes, yes. It worked perfectly when I pulled the red, white and yellow out of the back of my television in the bedroom. The audio stayed on and I plugged in the red and white wires from the headphones transmitter and can hear the bedroom tv fine with just the headphone or with headphones and tv but I muted the tv. Rusty you must let Comcast know what you did for the hearing impaired community. Jeez. Now I have to switch boxes from bedroom to den. Can I get you an award and Xfinity to but the boxes in the right room. The boxes are mislabeled incorrectly for den and bedroom. Switch names I want the headphones to work in the den.
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06-25-2018
09:51 AM
Rustyben
you asked about attaching red wire to red and white to white. I need a little more instruction.
From what to what? Headphone transmitter wires to tv? This television has some HDMI slots as you can see.
Back of television in bedroom with long box green circle
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06-18-2018
07:06 PM
Rusty also if the boxes were changed out and independent of one another I can understand that the X1 features would be totally gone.
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06-18-2018
07:03 PM
OK here goes. I never saw any numbers like xg1v4 DVR. The tech has installed a box in the den (though he calls it the bed room). It is a short little box with blue vertical stripe. STB Version: PXDO1ANI_3.0p9s1_PROD_sdy Release Version: 86.1.2 _______________________________________ The other room (bedroom) has a long box with a green circle. He set the boxes up and then switched them around for some reason. STB Version: PXOO1AN_2.14p11szPROD_HYBse If it is possible to use the head phones on the first room with the little box now only then that would be used the most because it would be used by more than one person. The television puts out volume at different rates depending on if it is a recording of a movie I made or is regular tv. I know volume numbers are indicative of little but I have never seen numbers at 50 or so. It’s a shame it is a new 3 year old television at a cheap price to test this out. It is good enough for me. As far as coming close to your STB Version I totally missed the mark didn’t I.
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06-18-2018
11:59 AM
My headset did not use Bluetooth and the charger was attached to the old box with red and white wires. I could control the volume. It was a very simple headset. Thanks for asking Rustyben.
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06-17-2018
10:37 PM
Rustyben thank you for a solution too. Amazing that Comcast tech and supervisor didn’t go the extra steps. If one of my 2 boxes is the master X1 can the other can it be hooked up to something other than an X1 without loosing features on remote? Again, I did not see an email from you or Andrew my apologies. Also out of order as this sentence is I can say the sound is not acceptable on some stations and things I have recorded. I have already moved to cc which is not something I expected when headphones are fine as I do control volume nicely.
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06-17-2018
10:26 PM
Andrew, I can call Comcast again. I was told by them .........well, after the date of this post of yours the tech guy and his supervisor had nothing straight forward to offer and that was the end of it. Must tell you I have not received the messages from you and another. Was just alerted that both of you wrote. Where yo propose this idea within the company is a problem. Thanks though.
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06-14-2018
03:28 AM
A discussion both on line and on here made me believe that a tech would bring out X1 boxes so I could use headphones, I connected them before on my last box. Even though there are pictures of boxes on here that have the audio connection the tech guy and his boss looked in the warehouse and there is nothing like that. He even tried to swap out the audio plugs on the television but it didn't work although there was a sputter from my headphones.
Any solutions from Comcast for the hearing impaired?
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06-10-2018
04:28 PM
I would like to add to Body comment. I am just finding out in the last two days that there are several different X1 boxes. There are ones called premium X! boxes but not in my package. Because I am hard of hearing I need headphones as an assistive device and found my new boxes do not have a jack to put my head phones in like I could with my last box which is not X1. Comcast is not sure there is a solution for me.
To add to your complaint since I have two new x1 devices is we must know our choices and which boxes have problems and make sure we are not given those boxes as a part of a package deal that lowers your monthly rate but costs us many comcast calls and days off to find out you have been scammed.
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