From ComcastJohn (in another thread. And I *DID* search pefore posting originally.) This workaround has allowed my wife to access the system remotely, logging in with my credentials.
"I believe you are attempting to login with a user account that is not assigned to your Xfinity Home account. Currently, you may only use one user account for your Home Security system. We are developing a way to support multiple users from the same household and we will be adding that ability soon. In the meantime, you will need to login with the original user associated with Xfinity Home."
Ok, so lets try this: *WHEN* the ability to log in with a user accound that is from the same household as the Home Account holder is, how will we know?
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My wife has been unable to get the home app installed and working either. Android LG K8. As of this writing 4/21/17 she is STILL getting (the supposedly fixed) "Were having trouble logging you in" message.... every time. I have uninstalled and reinstalled the app many times, she has reset her comcast account password and still were getting this. The issue is NOT FIXED!
Edit: May 12th now and no update, reply?? Hello, Comcast, is this thing on? This is a serious problem as only I can manage our security outside of the home. That is unacceptable.
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