About KuyaBill

Get used to it. When the box gets confused, it locks up, and resetting is the only way you have to regain control of the box. Xfinity support is useless. After you get rerouted several times, eventually they just drop the call. It's terrible. ... View more

This morning I want to switch channels. None of the buttons work. I hit the Xfinity button and I can go to guide. I hit the okay button, type in the channel number, and hit okay twice. Then I decide to watch the show in another room. I flip on the TV, the box is already on. I switch to the channel I was watching, the TV shows the channel along the bottom with the blue bar and show name but gray screen and no audio. None of the buttons work. After a few minutes I use the power button on the box to turn the box off and on. The XFINITY logo shows for a few minutes, then the green and yellow lights start flashing, the power light goes off, and the screen goes black. I pull the power cord, plug it back in, same thing. I unplug it again, for a little longer, then plug it back in. Same thing, except I hit the power button. The loading screen displays, it gets to the third red dot, then the screen goes gray, the green and yellow lights start flashing real fast, and the power light goes out. I wait several more minutes, and finally the show I wanted to watch comes on.   THIS IS GETTING FRUSTRATING!  ... View more

@ComcastKaraT wrote: The composite and rf cable both output in 480i only. Not really. The rf cable output will change screen size, depending on the resolution setting with a non-digital TV.   ... View more

@HD-Tech wrote: My box is back at it again. Stuck on the current channel, can't bring up anything (guide, info, menu, etc).  Every interaction with the box says:   (Black background with white text) (Top line is a white triangle with an exclamation point in it)   "Sorry, we are unable to access you XFINITIY TV service right now. Please try again later.   If this issue lasts for more than a few minutes, please contact Customer Care at 1-877-896-8678, or visit xfinity.com/x1"   My only choices are to leave it alone as usually it goes away (several hours).  Or I can reboot the box (power cord) and come back to the same error but no channel behind it. Sometimes multiple reboots (3-5) can work as well.    HAS ANYONE ELSE EVER SEEN THIS?  I get this just about every day, usually a couple of time per day though I had 2 clean days prior to today.   I have another box without a problem.     I had that problem with a non-dvr box. I called it in several times, they tried to refresh and "bump" the box several times, but the server could not "find" the box. Eventually, they replaced the box and that solved that problem. ... View more

@devrey01 wrote: This official post was issued at 12 pm today.  It is now 8 pm in utah and we still don't have dvr.  Called comcast 4 times today.  Reset the box 3 times.  Still no customer service.   Just curious, did you reset the box by using the power switch on the front of the box? Hold the button in for about twenty seconds, then release, and press it again and release right away. The clock should display "reboot", not just "boot". ... View more

How @ComcastKaraT wrote: DVR Update (as of April 5, 2013):    Some X1 customers may be experiencing temporary difficulties using their DVRs.  While we are working diligently to resolve this, affected customers can try pressing the front panel power button on their set-top box, waiting 5 – 10 seconds, and then pressing it again to help restore DVR functionality.    We apologize to affected customers for any inconvenience. If you continue to have issues, please call 1-800-COMCAST or visit comcastsupport.com/X1 to chat online with a Comcast service representative.  How about a credit, or free Cinemax for 30 days for all affected customers? ... View more

@gate1975mlm wrote: Well good news so far.   As of this morning 4-5-13 all 3 of my X1 boxes are working great again!   They are all nice and fast and everything seems to be working the way it should.   I just hope and wish it would be like this 99.9% of the time!   ....................................................................................   If Comcast can now fix some other issues like the Guide "Ghosting" though the show. And also fix most of the freezing issues. Like the fast forward 4X freeze for example and the sound issues where the sound cuts off for a split second every now and then I would be a happy customer for sure.   And then after that start adding more "features" so the UI is more user friendly :) Some of the sound problems are bandwidth problems. I find if I set the video resolution at 1080p, the sound will cut-out like you described, and eventually, the video resolution setting will revert to 720p. If I leave the resolution at 1080i, I don't have that problem, but I am not getting the full resolution I am paying for. I don't understand why, since my internet speed on the same cable is well over 50Mbps. ... View more

And no DVR again on the other box.     >>>>>Restarting from device menu froze up the box partway through the boot process. After a few minutes, restarting by holding in the power switch caused a reboot, and dvr function returned. The dvr was already recording (should make the wife happy) even though I was getting the DVR maintenance thing again. But now I seem to have full funtionality again. Let's seem what happens again tomorrow. This have been like a week long thing that keeps getting progressively worse each evening. ... View more

Great. New issue. Audio but no picture when I change channels.   >>>>Unplugging and plugging unit back in seems to have fixed this problem. ... View more

No recordings while the DVR was down. The wife can watch American Idol online if she wants. At the very least, Comcast needs to issue a credit to all their X-1 customers for the loss of service.  ... View more

X-1 issue. When using the guide, You can select from three filters, HD only, Premium Only, and Favorites.   Every evening, the DVR responds sluggishly, sometimes having to wait up to ten minutes before a keypress is executed, or displays "DVR unavailable" or "Performing Maintenance - Will Return Shortly" or "No Recordings" or "No show scheduled for next 14 days - Please use guide to schedule shows." ... View more

Who decided my dvr must go through its maintenance cycle every evening during primetime viewing, so that I can't set my dvr? I am getting frustrated more and more with this Xfinity platform. Why can't the filters be persistence more than a few minutes at a time? The guide is so primative!  ... View more

More. The first rep finally called back. She sent some more commands to the box, and now it has a different display on the "The ASTB needs to download some new software" screen. The last item on the blue screen is "WAITING FOR SNMP TRIGGER". She cant "see" the box on her screen, so evidently, it doesn't seem to send a response back to momma. She made an appointment for a tech to come out on Thursday. In the meantime, she suggested something might be wrong with the coax and to try swapping that out and eliminating any splitters. I took the box into another room with a working box, and tried it there using that lead-in. Same result. So I guess I am waiting for a tech to show on Thursday with a different box, or see if level 2 calls in the meantime on the ticket I started with the second rep. ... View more

Latest update: I never did hear back from the first Tier 1 Rep. I called the center again, and got a new Tier 1 Rep. First Rep did not generate an order correctly for Tier 2 support, so my first ticket was already closed out as resolved. It appears this is a nationwide problem with the X-1 equipment, that first manifested itself in Georgia. Lucky me, I am the first one on the West Coast to have this problem. She said wait 24 to 72 hours before Tier 2 Support would contact me. The official title for this problem is "The ASTB needs to download new software." ... View more

@rog286713 wrote: I would not hold your breathe for the so called level 2 people who are showing up on the Sunday before Christmas.  She called back just as I was leaving for a while. This time we did a longer power reset. She says the techs are not able to locate that box on their system to receive the software they are pushing down the line. I called her  back about an hour ago and got her voice mail. No return call yet. I did disconnect the cable to see what happens when I do a power reset. It hunts for frequencies until I hook the cable back up, then freezes back to where it was when I reported the problem. I will give her a few more minutes before I call her at the central repair center in Colorado again. ... View more

@rog286713 wrote: thats all your going to get from us other customers, the x1 box is not available to the masses as its still testing.   you should go here, there is a user guide you can download in there there is a dedicated phone number for x1 and a chat link.   http://xfinity.comcast.net/x1/ I will wait and see what the teir 2 folks come up in the next hour, when they finally arrive at work. ... View more

@rog286713 wrote: so you have unplugged it to reset it?  and you have take off the hdmi and put it back on? Yes, we did a power reset several times. The box is hooked to an analog TV at the moment using the coax cable, TV on CH3. ... View more