About yensid

I want to share my experience with this company over the last few months. LONG post! For many years we had Comcast service on 4 TVs with any room DVR. Late last year I noticed the DVR service only on the main unit but not the others. I did not contact Comcast at the time because we watched primarily from one unit On May 22 I had a chat with an agent who said our main box needed updating and he would order a new one. A week later I had not received a notice of the order or shipment so chatted again only to be told the previous agent never completed the order. This agent did order the box which was delivered When I set the box up I still had no DVR service in the other rooms. I had a three hour chat with an agent trying to get it resolved with no luck so she said she would have someone call later that day. The call never came in so around 8 that night I called and that agent also could not provide help but promised upper level folks would call the next day. As before that call never came in so I called back. After a LONG conversation another agent said we actually needed to update all boxes. Theses were sent to me but rather than ship the old ones back I inquired about taking them to the local store so I could be sure the account showed them as cleared and the correct ones in our file. The agent said that due to COVID the local store was closed but would reopen on June 30th. I understood no credit would be given until the returned items were received. After one week one of the “new” boxes malfunctioned and no longer worked. A tech person was assigned to come to the house to replace that box and make sure there were no wiring issues. The tech installed the new box and at last I had any room DVR in all rooms. By this time the date had arrived that the store was due to open. On Friday July 3rd I went to the location only to find the store closed with no signs of having been open or even about to open. There were probably 10 UPS stickers on the storefront of attempted deliveries. I returned home and had another chat with a rep who suggested another location. I asked if that store was open with the next day being a holiday. I was told yes they were open and would be until 7. I then went to that location but not only was the store closed, there was not even a store AT that location as it has been closed for a long time! The local Comcast shop is close to that store location so I went there but it was closed as well apparently due to COVID I came home and had ANOTHER chat, boxed up the items and shipped them back. During these maddening problems I was offered some credits for my lost services and lost time. But last month my bill was actually HIGHER than in previous months. So it was time for another chat The agent I chatted with said I could actually get a faster internet and could cost about 60.00 less per month. She sent an email with the quote but I did not look at it at that time. The email said it was good for 72 hours. However when I tried to access it the next day the quote was no longer available. So another chat and the rep said the quote was $50.00 higher than the previous quote. She said she would have someone contact me from a higher level and this was done and the price was back to the original quote. I asked if we needed to do ANYTHING with regards to needing new equipment and she assured me we did not. So I agreed to the new plan. That same night our internet was actually slower than before and the the next morning our main unit had NO reception. So of course I called and that agent said that unit, the MAIN VIEWING UNIT had been disconnected!!!!! She said she could enter a change to activate if for $2.50 per month. And on top of that we had no internet service. Of course I said yes for the $2.50 for the main unit and then she said we would actually need a new modem as that was the reason we lost internet service. An upper level person was able to temporarily restore internet for the next week while we waited on the new modem which arrived yesterday. I installed it but we still have no internet or land line service. I chatted with an agent about this and was told to expect a call last night after 6:30. By 8:09 and no call I called Comcast and after a 40 minute hold time finally got through and that agent said tech would call me at 7:30 today and would be at the house by 8:00. 8:15 and no call or techs I called and was told they would be here between 8AM and 8 PM. I was incensed as my wife is working from home and with no internet service that is impossible. I did have a hopeful call when an agent called me and tried to get the modem working with no luck. I had another online chat to inquires about the techs and was told they should be tomorrow. He asked about giving me credits. I think they miss the entire point. It’s not necessarily a money thing or credit thing. It’s about RELIABILITY and SERVICE. ... View more