Community Forum
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
About mcavallari
since
04-14-2007
08-10-2019
mcavallari
Frequent Visitor
8
Posts
2
Kudos
0
Solutions
07-28-2019
08:20 AM
What is the number to reach the Comast/Xfinity customer retention department? Very dissapointed I could not get a response from an employee on this one.
... View more
07-23-2019
03:46 PM
1 Kudo
Looking for a Comcast employee response with this issue.
... View more
07-22-2019
07:35 PM
1 Kudo
She told me I could get that deal if I cancel our current account and have another family signup effectively getting that deal for our home. Which effectively amounts to "paperwork only" change. How is this a way to treat long time customer?
... View more
07-22-2019
07:21 PM
I am trying to change internet service tier to Gigabit (1000/Mbps) and to take advantage of promo being offered in my area. I was told today via Xfiinity Chat (Dhviya) that she could not offer me the price of $89.99/month for 2 years becuase it was new customer only. She advise me to cancel my account and ask another family member to sign-up to get this pricing. I have been a customer for a very long time and always pay bill on time. Why do I need to jump through hoops to get this available offer?
Kindly requesting assitance to switch to Gigabit internet and take advantage of this offer.
Note: I already have equipment (modem) that support this tier
Regards,
Michael
... View more
05-22-2018
01:45 PM
I contacted Xfinity Mobile Support via Chat today (5th time for this issue) - It sounds like the issue may be due to the fact that when we orginally contacted Xfinity support to get the new iPhone activated the Xfinity Mobile Rep advised us to replace SIM on the NEW Phone with the OLD SIM from the old phone. The rep today said they would have to escalate the issue. Unfortunetly I was disocnnected from the chat session - I have my doubts on if this will be take care of - One suggestion for Xfinity Support folks - You should send customers support ticket numbers when customers contact you (via chat, phone, text) - as there is no way (that i'm aware of) to reference any kind of ticket number for any follow-up and forces to restart from square one (proccess improvement opportunity here).
This issue continues ...
... View more
05-18-2018
02:56 PM
I have contacted Xfinity Mobile Support several times over the past week using both chat and phone options in trying to resolve this issue but it's still not resolved (though the reps each time tells me it will be resolved within 15 mins after our interaction) - kindly requesting escalation - here is my issue -
Background
We purchased an iPhone 7 directly from Xfinity Mobile website it was replacing an iPhone 5s on one of our 4 existing lines. We were unable to activate the phone ourselves using xfinity mobile website so after several calls to Xfinity Mobile support the new iPhone 7 was operating on Xfinity Mobile service.
Issue
Every time we login to our XFinity Mobile account (app or online) it's asking us to "Activate Phone" and on the "Devices" tab on xfinity mobile it is still showing the OLD iPhone 5s as regsitred to the line which is currently working with the NEW iPhone 7. It's almost like the activation process has not fully completed succesfully as it still shows OLD iPhone 5s device listed for the line and it's suggesting we complete the activation of the NEW iPhone 7 even though the line/number is already working w/ that line.
Requesting for someone to escalate and handle this issue as repeadely calls to Xfinity Mobile support are unable to resolve.
... View more
Latest Tags
No tags yet
