I contacted Xfinity Mobile Support via Chat today (5th time for this issue) - It sounds like the issue may be due to the fact that when we orginally contacted Xfinity support to get the new iPhone activated the Xfinity Mobile Rep advised us to replace SIM on the NEW Phone with the OLD SIM from the old phone. The rep today said they would have to escalate the issue. Unfortunetly I was disocnnected from the chat session - I have my doubts on if this will be take care of - One suggestion for Xfinity Support folks - You should send customers support ticket numbers when customers contact you (via chat, phone, text) - as there is no way (that i'm aware of) to reference any kind of ticket number for any follow-up and forces to restart from square one (proccess improvement opportunity here).
This issue continues ...
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