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About bluebird51
since
02-20-2004
bluebird51
Regular Contributor
108
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03-09-2019
10:02 AM
Well I was tricked by a customer service rep. on Feb 4th .She told me that Yes they are supposed to go off. She said she'd send someone out at no charge. . So I just got a bill for 40.00 ( in home visit) The rep today. said it was customer education charge???Thats the most insane thing I ever heard of.... I think the service representative should get educated not me??? If someone on this board had answered what I wrote there would have been no problems. Now the rep who said she'd credit me says it will not reflect on the current bill which I just got but the next bill.. Well I cannot pay and extra 40.00 on my current bill which I just received.. I feel it should be an immediate credit on this months bill... I told her I will pay my balance minus the 40.00. She said the credit will not show up until the next bill and she cannot tell me how to pay my bill.....Its unfair to make me pay 40.00 extra on this months bill when it was the customer reps fault... I have been with comcast for over 35 years. They dont care. I do not want late charges for the 40.00??
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02-06-2019
07:04 AM
I called customer service said my contract was good until May.. Called again asked why my bill keeps going up considering I have a contract..Also noticed two different balances one was higher than the other? for the next bill?? So two increases in the past two months. I feel if you sign up for a contract deal all that was agreed too it should be honored until the deal is up.Not fair to keep adding charges during the deal time.. it gone up 10.00 . The lady said there was an increase in January? If so why is there another one in February???Do they do it gradually so you dont notice it? I DID?
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02-01-2019
03:43 PM
Well I read that they dont. I need someone on this board who knows if they are supposed to go off when TV goes off or do they remain on. Its the little small DTAS...Does anyone know? Its the the small DTA with button on top of it... Are there newer ones out there?
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01-26-2019
12:01 PM
I remember when I would turn off my TV the DTA would turn off as well. Now It does not do that . If I turn off the TV I have to turn off the adapter as well separately or else its on all night. I remember when TV was shut off years back the adapter would go off too. Why is that not happening. Seems a waste of electricity or perhaps there are newer DTAS out there??? that do turn off? Any ideas.
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11-10-2018
06:53 AM
So it does not remain on the server which POP allowed? I use mac mail- once retreived there it would take emails off the server. Was that way for as long as I can remember. Used comcast over 33 years... and had POP... I do not use the xfinity site and do not need my emails to sit there as well. I open emails and do not always delete them if I do not delete them they remain on comcast site as well. I do not need email on two sites!!! If you see under advanced on Comast setting it says if you are a third party and use POP mark DELETE so when you retreive your mail from the third party it will not remain on the server???? Well Comcast will not let me do that it seem nor change my port etc... A tech or someone called me back said he'd look into it and call me back.. Never did.. I called comcast again fella there said case was closed, I said thats odd no one got back to me.. Also I was told that comcast employes are not trained on apple... I feel if I want to use pop I should be able too and not Imap... Also comcast needs to upgrade their mac mail ex settings.... Mac mail is up to 12.0 not 7...If Comast is getting RID of pop all together they should say so and not leave options out there.
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11-02-2018
04:57 PM
No luck changing ports..Also told to use POP3.comcast.net did not work but told its mail.comcast.net instead. Still no luck..Talked to comcast higher up was going to get back to me, have not heard yet.... Called apple 3 times not their issue perhaps a comcast server due to the fact maybe they changed everything to imap. I still believe its ones choice if I want to save emails on comcast or have them removed from the server once I use mac mail which I am use too.. Have no need to keep them on comcast, never have... I have literally checked out everything even tried setting up new mail account to test. No luck there either.Verifying goes around and around then says unable to verify acct name or password.....Yet if I log onto comcast site with my emails and passwords everything works fine..Mind you Mac mail works fine its just I cannot change to port 995 and use pop... Any ideas from APPLE people...
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10-31-2018
07:42 PM
ran home comcast never called..Nice!!!
Have had imac for ages and have used comcast for over 33 years..Always had pop for mac mail. That way once retreived from MAC MAIL the messages will not stay on the server. In xfinity mail which I do not use to read messages I saw as I just happen to look and there were all my messages as well.When in POP once opened with mac mail they will not stay on xfinity mail site and you will see there is an option under ADVANCED for third party users tha you can check after retreival from a third party and it will delete the emails from the server but they will stay on my mac mail only since they were opened. Otherwise my emails are in BOTH places which I dont need... Obviously if I delete they will be off both places..BUT I do not delete them all...and do not see why they should stay on comcast site. I DO NOT USE IT AT ALL.....IT never works that way if you have POP...Perhaps the newer generation does not know this...But I do..
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10-31-2018
01:27 PM
Ongoing issue to change imac setting to pop. Have talked so many comcast people. Not getting anywhere. Was on the phone again today for 2 hrs she could not get the ports etc to change to pop.. Put on hold for a long time as I was told call was long and transferring to someone else who knew what to do. He did not pick up for 20 minutes or so.. Said he'll see, put me on hold again for quite a while came back nothing.. He Said did you talk Apple ,I said yes they said its comcast issue not theirs they do not govern ports... So now the fellow says he'll have an email tech call me later today... Mind you I started with this days ago have been through so many people with no answers or they say it cannot be done told that by 3 people...at comcast... But then someone else said yes it can...This is unacceptable and to have to be put through so much aggravation and time is more unacceptable... I will file a complaint and to be thrown around the way I have shows how clueless comcast is on this matter
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10-30-2018
04:30 PM
Need to change forum name...Looked everywhere does not show up anywhere. Pref- settings-profile nothing lets you change it nor does it show it... It should show the name being used somewhere so it can be changed!!!TY
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10-30-2018
04:12 PM
OKAY DONE TY...
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10-30-2018
03:34 PM
Not getting anywhere with the comcast mail nor the forum issue with name.Will someone come out to redo the email if not getting anywhere using this forum? Forum I hit on name cannot even get to private messaging.... Its been days since working with comcast and the email questions and not getting anywhere. Called comcast 3 times they were clueless and gave me wrong info....previous days.. What do I do now????
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10-30-2018
08:01 AM
Brett,
Sorry but it seems in incoming server name should it be mail.comcast.net? and not pop3.comcast.net?? Been trying to find answers from my own research. A bit confused. TY. Using a 2018 imac. with mojave now
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10-30-2018
07:51 AM
I tried the pop3 would not verify.... It says the certificate for this server is invalid. Identity of Pop3 comcast.net cannot be verified.. I went to wear it says certificate under advanced settings-- TLS certificate was checked " NONE." Under that there is an apple certificate. Should that be checked?? Thank You
Using mac mail on Mojave. imac.
Also is mac mail considered a third party? I have no cell or anything else, not using icloud etc.
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10-30-2018
07:16 AM
When set on automatic setting in mac mail... The port comes up 143 then says only if needed? What does that mean and why is that.. The other option recommended is 993. Could you explain the difference. Auto setting its on is 143?
Still considering the Pop3 change but curious what those automatic setting mean.. TY
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10-29-2018
12:38 PM
see other email. Pop3 did not work with secondary email as I was testing it.. Do I need to do it with my Main email first?
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10-29-2018
12:34 PM
Hi Brett,
One more question.. Do I only change the main authorized acct? using pop3? I wanted to test it and changed the secondary email I have using Pop3 it would not verify it saying invalid.....Is that because its a secondary user?
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10-29-2018
09:55 AM
Hi Brett. I just got off with comcast TWICE.. First girl kept cutting off due to bad connection. She said I could not .. Then called back tried to explain to the new girl she said no...So you wonder why I am confused... Second girl said pop is going to be no longer.... If what you say is correct....I thank You but a bit confused as getting all different answers.. Even a Tech called me yesterday as a follow up and said No to pop as well.... So I want to be sure before changing anything....
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10-29-2018
09:51 AM
I just got off with comcast again. They said no to using pop! and that after nov 18 or so pop will be no longer... So I really have no control of the ports.
TY
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10-29-2018
08:18 AM
Could someone also explain what does PORT 143 "Only if needed mean"? Also to state I do not have a cell or use anything else to access my email just my home computer.So I do not see why my mail has to come onto comcasts site as well. I DO NOT USE IT.....Can I go back to POP.. That way once my mail is retreived and opened on mac mail its deleted from the server and will not stay on comcast site...Which I do not use...Talk about security.. Do not need my mail on TWO sites especially if not using comcasts site..... I see others have complained about this....Plus Mac mail is up to 12.0. not 7
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10-29-2018
07:53 AM
I use Mac mail to get my mail always have...On apple email settings it use to say once you retreive mail in mac mail it will be removed from the server and we had the option of selecting that...I went on comcast site just to see what the email site was like and I was shocked to see my Email there as well??? I DO NOT USE COMCAST to retreive my email....Can I cancel the comcast email set up and still retreive my email through Mac Mail without having comcast as well??? I also checked my ports...It says recommended 993. then only if needed 143 which is checked. WHY is that.?? Also comcast demonstrates the old mac mail under pop (you can no longer check retreive etc as you demonstrate) Can I go back to pop or just cancel my comcast email acct so mail does not show up on comcasts site as well???I contacted comcast answers were vague, they said go call apple I did they say its comcast....Can someone give me an answer? I want mail to come to mac mail which it does but when I open it up I want it removed from comcast site. I should not have to delete it for it to be removed from comcast site.. Once opened at mac mail it should be removed from comast server and site.....Seems no one has an answer...Do not need my mail coming on TWO sites.. using .I mac 2018- Mojave
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10-28-2018
07:21 AM
thats not so its not per my choice..comcast /imap have it so the main acct emails will show up on their site! If I put it under a secondary user name the same emails will show up under that email...It is comcasts doing. I was told that as thats how imap works.. Go ask them.
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10-27-2018
08:46 PM
You are correct. I use to have pop so it(my emails) never stayed on comcasts site went directly to mac mail. I called comcast and I do feel there is no need to have two sets of emails under the main acct. Should only go to one which is my mac mail or give me the option to choose. Its a bit backwards I feel since other email acct do not show up its only the main acct emails, secondary not.. People like me should be able to choose. To have two sets of emails floating around seems wrong and less security .Hopefully comcast will realize this and at least give the customer an option... I'll see what they say
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10-27-2018
02:53 PM
Yes I have imap.. Issue is the emails should NOT be showing up on comcast email site at all...Goes to my mac mail directly supposed to bypassing comcast even though its their server. Yes imap
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10-27-2018
08:08 AM
For ages I have been retreiving my mail using mac mail. Once I receive it there it is not supposed to be on the comcast mail site at all... I logged on to see the comcast mail site and there is all the mail as well.. It says and I have it set to delete after its retreived, I assume meaning from the mac mail acct. But everything is still there on comcast.. It never was this way and it seems stupid to have two accts with all the mail....Do I have to delete my mail from comcast ,manually all the time?Just want mail on mac mail and once retreived it should vanish from the comcast mail site??? Ports seem set okay..
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