About ComcastKen

ComcastKen · ‎09-04-2013

Hello All, Can you please let me know if you were setting up POP or IMAP on your phones? Was there any error messages or it just won't show you any new emails (i.e. only older emails are shown)? Please let me know the following: 1) What email protocol are you using? 2) Did it work before or is this the first time you are setting this up? 3) When did you first start seeing this issue? 4) What are you port settings and server names for Incoming and Outgoing servers? Thanks,

ComcastKen · ‎05-13-2013

@cregor wrote: Sorry Ken I see that you put it here under your name and are taking the credit for it when it was giving to you by me from a great tech from Comcast. Way to go smart guy. NOT Hi Cregor, Actually, I accepted your post as the solution, you should be able to see it in Green color. Also, in the opening post I also said that this solution was provided by you. Unfortunately, I cannot credit the answer to the Comcast tech as they are not on this forum. It really doesn't matter to me who finds the answer as long as our users can use all acceptable solutions and try to resolve their issue.

ComcastKen · ‎05-12-2013

Hi Cregor, Sorry I was unable to respond sooner. Please realize that Corole is volunteering her personal time to help all users on this forum and is not a Comcast Employee (as she has stated). She has already helped hundreds to thousands of users in her years of assistance. If her questions and suggestions did not fix your issue, then she will bring it up with the Comcast support teams (which includes myself). From what I read about your fix, it seems like the Support Agent showed you how to reset your browser to default settings, which disables toolbars and addons, resets privacy and security and many more. In the past, many users seeing similar issues did have browser addons that blocked Comcast website. That is the reason for our list of things to try out before calling support. Thanks to you, we can also add the step to reset your browser settings. This is a continuing learning process as millions of Comcast users are NOT seeing this problem, but a few are. In these cases, as with yours, we try to figure out what is different in your environment that is blocking Comcast from loading. Once we can find the root cause and commonality, we can open a defect issue with the developers and ask them to fix this issue. Apologies that your issue took as long as it did and I am glad the Comcast Tech was able to compensate your time. Sincerely,

ComcastKen · ‎05-10-2013

@mneeley490 wrote: Here we go again. No access to email. I only get the blue spinning thing. I thought Comcast had this fixed last night??? Do I have to spend another full day without access??? Hi mneeley490, Can you let us know a little more detail? 1) Is this happening on all browsers on your machine or just one specific one? 2) Have you tried clearing your cache and relogging into XC? 3) Did you look at Page 1 of this thread and follow my post to disable browser add-ons that could possibly be blocking your access to the inbox? Please let us know. Thanks,

ComcastKen · ‎05-10-2013

@LTS wrote: I sign in from the Xfinity homepage and I can get to the inbox preview, but can't open the full inbox or open any individual emails. Actually, once in Xfinity Connect, I can't get to anything else... not my address book and not preferences. I cleared cache and disabled all add-ons. Still the same problem. Windows 8 Firefox 20.0.1 Works fine if I use IE 10 Don't use an email client Thanks in advance for your help. Hello LTS, In your Firefox options, can you check in the "Content" tab and see if your Javascipt is enabled? If it is, then also make sure you have the latest Javascript installed. I am currently using Java version 7 update 17 and Firefox, Chrome and IE loads the inbox for me without issues. Thanks,

ComcastKen · ‎05-10-2013

@cregor wrote: A full day? You are lucky it's been a month since I can use my email as Comcast is NO help at all! Hello Cregor, Please let me know a good time (i.e. Monday at 8 a.m. PST) I can get one of the Support Agents to assist you with the issue you are seeing. We can try to reach you on the telephone number on your account. Also, if you have another email you use (google, yahoo, hotmail, etc) we can try contacting you that way also. Just let us know. Thanks,

ComcastKen · ‎05-01-2013

If you can't load your inbox, I would verify that you have the latest version of Java installed and that you are allowing Javascript to run on your browser Advanced Settings. If you hover over the "View Entire Inbox" link, it is making a Javascript call, so therefore can cause issues if you are not up to date or do not allow Javascript to load.

ComcastKen · ‎04-19-2013

Eudora Setup for POP/IMAP 1) Choose your Profile Name 2) Choose your Profile Name 3) Type your Name 4) Put in your Comcast Email Address 5) Type in your User Name 6) Type in incoming mail server and choose email Protocol 7) Type in Outgoing email server: smtp.comcast.net 8) Finally, Click Finish 9) Eudora has chosen to hide the Port change option in version 6.0 and above, to enable changing ports: 1. Navigate to your Eudora install directory. 2. Look in the Eudora directory for the directory "extrastuff". 3. In this directory is a file named "esteric.epi". Drag (copy or move) this file into the main Eudora directory. There will now be options extra listed, including a Ports Page. 10) Launch Eudora and go to Tools-> Options menu and type in correct Ports for SMTP and POP (NOTE: IMAP port should be 995) 11) Scroll up on left menu to Checking Mail and choose “Required, Alternate Port” in drop down 12) Choose Sending Mail and do the same with drop menu, choose “Required, Alternate Port” 13) Now test out receiving and sending emails. Make changes as necessary to your scenario.

ComcastKen · ‎03-13-2013

@Emb0 wrote: Good suggestion, but switching to SSL didn't change the behavior. However, I think I found the problem and a workaround: It turns out DNS lookups were NOT working. Using the Comcast POP3 server's IP address instead of the server hostname in the Outlook account configurations stopped the 0x800408FC errors. Note that in my case outbound mail via smtp.comcast.net was working but inbound mail via mail.comcast.net was failing. Gory details: Due to some other sporadic browsing problems when using our local Belkin router as the (default) DNS server, I usually use the Google public DNS servers (8.8.8.8 and 8.8.4.4) instead. This is configured via the Windows networking IPv4 properties. When I went into DOS and tried some nslookups, I found they often timed out for the Comcast servers. For example: C:\Documents and Settings\xxxx>nslookup mail.comcast.net Server: google-public-dns-a.google.com Address: 8.8.8.8 DNS request timed out. timeout was 2 seconds. DNS request timed out. timeout was 2 seconds. *** Request to google-public-dns-a.google.com timed-out So I reverted to the default DNS server (i.e. use the local router) and repeated the nslookup mail.comcast.net. That successfully returned two IP addresses. I went into Outlook 2003 and replaced the POP3 server name with one of the IP addresses (76.96.26.11), pressed F9, and all the mail from the last 2 weeks successfully downloaded from the server! Give that a try and see if it works for you. Thank you for the great advice in this Emb0. I'm also asking the email team why Comcast mail server are timing out. In the meantime, using the IP address should work fine. Once I hear back, I'll update this thread.

ComcastKen · ‎02-12-2013

@pollywol321 wrote: I had tried the lite version a couple of days ago and it didn't work. I just tried it again, restarted my computer and I still can't access email through Firefox. Another weird thing, the main Comcast.net screen always tells me at the top that my connect session has timed out due to inactivity when I've just been on it. Any other email ideas? Hi pollywol321, Do you have multiple tabs with Xfinity site open? The timeout can be caused from an older tab (or different browser) that was logged into Xfinity website. I'll have an agent reach out to you in regards to loading of the email inbox. Please watch out for an email soon.

ComcastKen · ‎02-08-2013

Thanks to CCCarole for this awesome writeup!

ComcastKen · ‎02-08-2013

If you are unable to open email in XfinityConnect, please try this: Clear your browser cache of temporary internet files and cookies. Directions for each browser can be found in this clickable link: http://www.wikihow.com/Clear-Your-Browser%27s-Cache Also, certain browser Add-ons causes issues with Xfinity Connect. Check this link on how to disable the add-ons: http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/ZIMLET-SEARCH-ERROR-ISSUE/td-p/1402019 Windows Updates released Internet Explorer Version 10 recently. Microsoft has added Comcast.net as one of the domains for Compatibility view, so IE10 should automatically switch to Compatibility mode when using the Xfinity website. If you still cannot access your email, and have updated to Version 10 to use as your browser: Make sure to Compatibility View in IE Ver. 10 under Tools is enabled. UPDATE: Comcast user Cregor has fixed his problem by resetting Internet Explorer to default: 1) Make sure you are in Xfinity Connect Full version (in Preferences page, set to full ver) 2) Click on "gear" wheel on top right corner of browser and go to Internet Options 3) Go to Advance tab and click on the Reset button on the very bottom of page 4) Another window should pop up, make sure the "Delete personal settings" is NOT checked and click Reset. 5) once it is complete, you have to close your browser and then re-open and try accessing Email again. IF THIS DOES NOT ALLOW YOU INTO YOUR INBOX, REPLY WITH THE FOLLOWING INFORMATION: Which browser/version do you use? Which version of XfinityConnect are you using? (To check: Open XfinityConnect, click on Preferences, and then click on General. A window will open showing you which version is checked) Have you tried accessing your email with a different browser; such as Firefox or Chrome? Do you also use an email client? Which one/version? Post back with all the answers Thank you!

ComcastKen · ‎01-16-2013

@nancygonzales wrote: I am trying to set up a new account because I was locked out of facebook and am trying to get back on. I got a message that I can't use comcast.net for my second account. How do I set up a second email account? Hi Nancy, If Facebook is saying you can't use Comcast.net as a second account, then I would suggest you try signing up with a different email provider (gmail, yahoo, hotmail, etc) for a secondary email address to resolve this issue. If your issue is that you cannot create a secondary comcast.net email through "My Account" then please let us know and we can assist you with that.

About ComcastKen

Re: Comcast email on mobile (Android) not working

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Re: E-Mail Client Settings (customer generated)

Re: Receiving error 0x800408FC

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Can't open Email

Re: How do I set up a second email address?