About Tiajo

@ComcastMorgan wrote: Hi, Tiajo. In order to answer your questions regarding any new channels that popped up and in order for me to view your local lineup, I will need to authenticate your account and pull up the information on this end. We understand what you're coming from on the FM channels being removed and your feedback is appreciate. Let me know if you'd like to pull up your account to inform you about channel 994-997. Yes, please.  What do you need from me for this to occur?    ... View more

@ComcastJessie wrote: All,   We sincerely apologize for any inconvenience this has caused you. We removed FM Radio from our line-up, because we no longer have the capability to carry it. We notified you about this change in bill starting on Nov. 15. You can find similar entertainment on X1 TV Apps like  Pandora, iHeart, Xite, and NPR one .   When doing a quick search on the iHeart Radio app on Xfinity X1 set top boxes I was able to find a good amount of KQED content (see image below). For additional information on how to use the iHeart Radio app on Xfinity X1 set top boxes, see here: https://forums.xfinity.com/t5/TV/ANSWERED-How-to-get-iHeartRadio-on-Xfinity-X1/ta-p/3086212   **NOTE**: You do not need to download anything or log into the iHeart Radio app to use this service directly on your Xfinity X1 set top box.   KQED Programming on iHeart Radio App   Frequently Asked Questions   Why did this happen? Comcast regularly examines programs and channels in an effort to provide the best overall entertainment choices and content customers want the most.    I signed an agreement for my service. It's not fair to remove a channel that was included in the promotion. We know that it is upsetting to lose a channel that you like. Our promotional offers provide discounted pricing off of our services. However, we may rearrange or change programming, features or offerings that are a part of our services, even those that we provide under a promotional offer. We regularly evaluate our XFINITY TV to ensure it includes the best combination of programming options to appeal to our customers.     Again, we sincerely appologize for the inconveince this has caused. We can completely understand your frustration. Please remember when  utilizing these forums, you have hereby agreed to the rules, policies, and guidelines contained within our Forum Guidelines and our Forum Accpetable Use Policy as well as any other posted documents throughout the community. Any posts that violate said guidelines will be removed or edited. This includes posts containing personal information, inflammatory remarks, and/or solicitation of any kind. For more information about our Forum Guidelines and our Forum Acceptable Use Policy please see here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/td-p/3115028 & here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/td-p/2618379 What are these new channels that have popped up?  994 through 997 although there is no content, there is a message on each that says "One moment please this channel should be available shortly." And then there is an error code.  Also says Local Insertion Channel.  Can find nothing on the Comcast website about this.  Also, one of the residents in Rossmoor (Walnut Creek) can now get KQED on Channel 960 again.  Can we get this back in Marin? What's the status on this?  So frustrating to lose our radio stations like this.   ... View more

@danlmck wrote: I get similar in Castro Valley  - still no FM channels, but - 950 is the last of the music channels, 955 is music on demand,then nothing till 994-997mall say "Local Insert Channel" but give an error message. Maybe Rosmoor is getting special treatment because they are a major contract? Those are the same 4 channels I am now getting with the same message and error code..  Not limited to Rossmorr.  Am in Marin ... View more

@raemiller1933 wrote: Am my ears playing tricks on me? I listened to KQED, San Francisco's NPR affiliate, on my TV last night and today, too. Looking forward to listening again tonight. Please be there for me, and please don't take it away again.   What channel are you using?  Nothing yet in Marin.  LMK.  Thanks!  ... View more

@SFSailLady2 wrote: I just looked and do not see KQED or the other local radio stations still.  What channel did you find it on?  Not on my lineup so far. There are 4 stations showing that say "coming soon" but no content listed.  I plugged in 960 and it took me to Channel 944 and there are 3 more no-contents station listed.  Nothing yet.  I went into "My account" and found Channel lineup which had the same info.  Still turned on but nothing yet.  Will try again tomorrow.  Something is up, that's for sure.   ... View more

Wow!  I'm going to turn on my telly right now and check it out.  This would be fantastic.  I miss KQED so much (I can get in my car but ... had decided not to donate, because I could no longer access through the television, my preferred modus operandi!  Update:  just checked and something is going on as they are listing 4 channels which "should be available shortly" - not 960 but also not their awful Music Choice channels.  Am leaving it up and running and keeping my fingers crossed!  Thanks for the notice!   ... View more

This is a great article from the Point Reyes Light.  Recommended reading: https://www.ptreyeslight.com/article/reliable-obsolete-radio-streaming-cut     ... View more

That's a different reason than the one we have been getting; i.e., the FM system broke and they don't have the capability to fix it.  The response you note is undoubtedly more truthful (as if we need any more stations to waste bandwidth).  Thanks for your comment -- would be curious if anyone else on this forum has received this same response from corporate.   ... View more

Wow.  Am thoroughly impressed with TuneIn and will now seriously consider getting a laptop for the living room and cutting that Comcast cord.  Not as convenient as turning on the telly and punching in 960 for KQED, but all the local stations I need are reachable through TuneIn.  Thanks for the tip!  ... View more

Will give Tunein a try, but doesn't really solve my problem.  I want to listen to the radio in my living room, not my office.  Unless I buy a laptop for every room, I am doomed.  The only fair solution is to bring back the digital FM on Comcast -- or any cable carrier that could offer it.  Appreciate all the citizens who are out there fighting for what is right.   ... View more

Dear Jesse, Comcast Customer communicator.  Again, I do not have the iHeart App nor do I have XI on my 1988 television, which I have used mostly to get the FM radio stations.  I can stream for an hour on my desktop, which is not in the living room, thus useless to me for audio presentations.  It then will cut off anyway.  We went through this in 2005 and Comcast "miraculously" brought the radio stations back.  You have a very large audience who subscribe to Comcast for their FM service.  Looks like a lot more will be cutting the cord.   ... View more

Like you, I didn't read the small print - just perused the monthly charges. When I looked up the November statement it said it was eliminating the FM stations for LIMITED BASIC only, which is not what I subscribe/pay for.  So when they pulled from ALL packages, I was shocked and heartbroken.  And didn't discover until January 15.  Still not sure what we can do, but I would pay to get my stations back.  It's a lonely house here now ...  ... View more

Thanks!   That's the clearest explanation I've seen yet, but I fail to believe their thought processes.  I have a 1988 televisions (gasp!) which works great, and will replace if it ever breaks down.  The FM stations were/are such a great option to have.  Yes, I can access KQED on my desktop - which is in another room.  I want the ability to have it in my living room where the tv lives.  iHeart doesn't have the local FM stations, and I don't have the app anyway (remember, 1988 television).  When my tv does die, I'm cutting the cord and getting Netflix, Hulu, etc.   I really dislike the music choices Comcast lists (and to have the screen on annoys me).  Sorry to rant. Just really annoyed.  ... View more

Can anyone from Comcast supply an explanation for this statement? I truly do not understand what this means: We removed FM Radio from our line-up, because we no longer have the capability to carry it ... View more

Great!  I couldn't remember who it was, but yes, Michael <Edited for violating forum guidelines> .  Good job! ... View more

<Edited for violating forum guidelines> One of the local TV stations has a public complaint department where they try to help solve problems.  The more noise we make the better chance we have to be heard.  That's what happened in 2005.  We can do it again!     ... View more

This is response I got today from KQED.  All Bay Area counties are in the same boat, not just Rossmoor.  I live in Marin, and we just cannot get FM radio: "Thank you for reaching out. Unfortunately, Comcast has decided to drop all FM channels from their line up (Not just KQED.) They let their customers know via the November billing statement. <Edited for violating forum guidelines> . If more viewers call and request they bring back the FM lineup it may get them to reconsider. I do apologize for the inconvenience. For now, please stream KQED live on our website or you can download the KQED App via any smart device and tune in that way.  Regards, Jesus <Edited for violating forum guidelines> KQED Audience Services Specialist   ... View more

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With over three hours of online chats today, this is what I've been told: "I apologize for any inconvenience this has caused you. We removed FM Radio from our line-up because we no longer have the capability to carry it. You can check to see if there is any comparable programming on the IHeartRadio App on your X1 Receiver. -Ben" Does anyone have an email list that we can use to protest this egregious move?  Give me back my KQED FM! ... View more