About SLannes

@SLannes wrote: @SLannes wrote: @SLannes wrote: TCM channel 501 (on my SD TV) when viewing won't apply Closed Captions to TCM and CNN.  This has been occurring for a week now. When using my other  TV (HD) in SD mode will allow CC by using Cable Box's CC.    Went through a long chat session with Comcast CSR (I pay to get TCM) and CSR could not resolve.  Has Comcast changed encoding or something else to cause this only on TCM and CNN?   Of interest:  Same TCM titles that would not utilize CC when aired do work on same title if on TCM ON DEMAND (for TV not streaming). CNN SD channel is 56.  And, as per above, TCM SD channel is 501.  I have refreshed numerous times but problem persists.  Clicking mute on each opens sound volume but no closed captions.   Yesterday, Tuesday December 4 TCM aired "Love Me or Leave Me"  and, again, no closed captions. However, same title was simultaneously added to   TCM ON DEMAND (for TV not streaming). and it had closed captions!   I must presume I am the only one with this puzzling problem.  If not ,I'd appreciate input.   Today December 9 still no change ---------  no CCs. Weird.! Suddenly this morning January 23, 2019 closed captions are NOW functioning perfectly on both SD channels TCM 501 and CNN 56.  I did nothing ----might have been Comcast updating encoding.  Whatever the reason works!  ... View more

@art3 wrote: the same thing is  happening again with tcm on demand! how does sone contact tcm to fix this? You  can report it to TCM in their CONTACT US  box. But they will not reply. I've done so often but given up. As for Comcast, they merely reply stating they provide content TCM submits.   ... View more

@SLannes wrote: @SLannes wrote: TCM channel 501 (on my SD TV) when viewing won't apply Closed Captions to TCM and CNN.  This has been occurring for a week now. When using my other  TV (HD) in SD mode will allow CC by using Cable Box's CC.    Went through a long chat session with Comcast CSR (I pay to get TCM) and CSR could not resolve.  Has Comcast changed encoding or something else to cause this only on TCM and CNN?   Of interest:  Same TCM titles that would not utilize CC when aired do work on same title if on TCM ON DEMAND (for TV not streaming). CNN SD channel is 56.  And, as per above, TCM SD channel is 501.  I have refreshed numerous times but problem persists.  Clicking mute on each opens sound volume but no closed captions.   Yesterday, Tuesday December 4 TCM aired "Love Me or Leave Me"  and, again, no closed captions. However, same title was simultaneously added to   TCM ON DEMAND (for TV not streaming). and it had closed captions!   I must presume I am the only one with this puzzling problem.  If not ,I'd appreciate input.   Today December 9 still no change ---------  no CCs. ... View more

@SLannes wrote: TCM channel 501 (on my SD TV) when viewing won't apply Closed Captions to TCM and CNN.  This has been occurring for a week now. When using my other  TV (HD) in SD mode will allow CC by using Cable Box's CC.    Went through a long chat session with Comcast CSR (I pay to get TCM) and CSR could not resolve.  Has Comcast changed encoding or something else to cause this only on TCM and CNN?   Of interest:  Same TCM titles that would not utilize CC when aired do work on same title if on TCM ON DEMAND (for TV not streaming). CNN SD channel is 56.  And, as per above, TCM SD channel is 501.  I have refreshed numerous times but problem persists.  Clicking mute on each opens sound volume but no closed captions.   Yesterday, Tuesday December 4 TCM aired "Love Me or Leave Me"  and, again, no closed captions. However, same title was simultaneously added to   TCM ON DEMAND (for TV not streaming). and it had closed captions!   I must presume I am the only one with this puzzling problem.  If not ,I'd appreciate input. ... View more

@MNtundraRET wrote: @SLannes wrote: TCM channel 501 (on my SD TV) when viewing won't apply Closed Captions to TCM and CNN.  This has been occurring for a week now. When using my other  TV (HD) in SD mode will allow CC by using Cable Box's CC.    Went through a long chat session with Comcast CSR (I pay to get TCM) and CSR could not resolve.  Has Comcast changed encoding or something else to cause this only on TCM and CNN?   Of interest:  Same TCM titles that would not utilize CC when aired do work on same title if on TCM ON DEMAND (for TV not streaming). I just got a replacement Cisco RNG 150N cable-box about 2 months ago. The remote that came with it does not even have a CC button.  I checked CNN about an hour ago and did not see a CC option showing in the info. window. I used my television remote to set up CC and got nowhere.   I am going to Escalate your post since it does look like something has changed. XR-2 Remote has  button for CC.  As I stated I have no problem with CC on my HD TV.  MY HD BOX is RNG150N  MOTOROLA not CISCO.   Please ignore my posting since topic is TCM and CNN lack of CC on SD TVb ... View more

@MNtundraRET wrote: @SLannes wrote: Checking on The Hunted and Patterns  availability in SD on our platform and what the expectations are.     I tried again contacting  TCM.  Useless ---they never reply with an answer.   I checked out the TCM listing of free films. I like watching these old movies at times. On newer digital televisions the picture is better than watching them 20+ years ago on a analog television.   There is a difference in quality of the picture if you watch the HD version on at least a 720p television. A 32 inch 720p television can be purchased for around $100. You never mentioned on the size tv screen you watch these films on in SD.   Even in HD, these old movies are filmed (4:3) so the back vertical bars are there. But the old black and white pictures are sharper and easier to watch on the HD version. It also seems you have gotten into the habit of just checking the list of movies (100+) and just complaining anytime one of them does not have both SD and HD copies. I can watch either copy. HD is preferred but SD will work too.   With so many movies to choose from, just watch one of the others until an SD copy shows up. Or replace the tv and watch whatever copy shows up first.  It is a 32" TV but plays SD content only.  Plays all video full screen except as discussed TCM On Demand files.  I have another TV an HD TV.   I am not going to replace SD TV  End of dicussion and thank you for your suggestions.     ... View more

Checking on The Hunted and Patterns  availability in SD on our platform and what the expectations are.     I tried again contacting  TCM.  Useless ---they never reply with an answer.   ... View more

@ComcastTeds wrote: @SLannes wrote: @ComcastTeds wrote: Apologies.  As mentioned earlier,  we have made TCM aware of your observation and they are reviewing the situation with their content.   As soon as we get a response from TCM, I will gladly provide an update here.    Unfortunately, the content has not yet been replaced and the TCM movies will remain in the current state until they are replaced by TCM.       As an explanation, if the On Demand video files are not as TCM intended, then these video files for On Demand need to be re-encoded and resent to us. For On Demand, we pass along the video content in the same format as was delivered to us. That process may take some time and it's up to TCM if they want to do that and what the timetable may be.   Thanks for your continued patience. HAS NOT BEEN SOLVED! Apologies, that should have read as “Best Answer”, which is certainly not the same as “Solution”. I have removed that label.   Apologies. To set proper expectations, it doesn't sound like TCM is going to re-deliver the movies that were previously delivered based on timing,  content expiration dates (based on licensing) and other factors. That is their decision to make.   TCM has been made aware of and they have seen the issue that you observed and reported.   Checking on The Hunted and Patterns availability in SD on our platform and what the expectations are.    Thanks for your patience.   RE: The Hunted.  HAS NOW EXPIRED!    ... View more

@ComcastTeds wrote: Apologies.  As mentioned earlier,  we have made TCM aware of your observation and they are reviewing the situation with their content.   As soon as we get a response from TCM, I will gladly provide an update here.    Unfortunately, the content has not yet been replaced and the TCM movies will remain in the current state until they are replaced by TCM.       As an explanation, if the On Demand video files are not as TCM intended, then these video files for On Demand need to be re-encoded and resent to us. For On Demand, we pass along the video content in the same format as was delivered to us. That process may take some time and it's up to TCM if they want to do that and what the timetable may be.   Thanks for your continued patience. HAS NOT BEEN SOLVED! ... View more

@SLannes wrote: @ComcastTeds wrote: @SLannes wrote: @SLannes wrote: @ComcastTeds wrote: Apologies.  As mentioned earlier,  we have made TCM aware of your observation and they are reviewing the situation with their content.   As soon as we get a response from TCM, I will gladly provide an update here.    Unfortunately, the content has not yet been replaced and the TCM movies will remain in the current state until they are replaced by TCM.       As an explanation, if the On Demand video files are not as TCM intended, then these video files for On Demand need to be re-encoded and resent to us. For On Demand, we pass along the video content in the same format as was delivered to us. That process may take some time and it's up to TCM if they want to do that and what the timetable may be.   Thanks for your continued patience. A rarity classic On the air now Old Dark House, The (1932)5:00 PM BW-72 mins,   However, I wiil not be able to watch SD On Demand full screen  version tonight.  Unless, it consists of  udated encoding mntioned above .  I'm hoping it is when I try after the Honda full screen commercial.   UPDATE AFTER TRYING LATE LAST NIGHT (10/17):    Not resolved!  Opened to full screen HONDA commercial and then same SD letterbox with squeezed postage stamp of movie 'Old Dark House' I really wanted to see. So turned off and deleted.    I'm now looking into options since tired of paying for Comcast for TCM On Demand.  Prior problems with TCM (out of sync audio and video)  were promptly resolved by Comcast alerting TCM who fixed!   I have now given up!  Will try to escalate. Apologies. It is not resolved because TCM has not yet resent the new files. Once that part is in progress I will certainly let you know.    Our On Demand teams and TCM are well aware of the issue. The right people and teams are in the loop and have been in the loop since your initial post late last week.    As you pointed out, this issue is not specific to Comcast and is apparent on other video providers as well.  Not a great story and still a problem that we need to solve with TCM for our customers,  but they are the ones that own the resolution to this problem.  We continue to work with them on delivery.      Thanks as always for your patience.  RE:   We continue to work with them on delivery.     Still no resolution!  In fact situation is worse as of yesterday Sunday  10/21.  The following two titles Patterns (1956) and The Hunted (1948) both aired Saturday (10/20) are in ON DEMAND but only HD versions.  No SD versions.  I advised TCM in its Contact Us box.  Of course no reply!  I realize if they were in SD would still be postage stamp in center of letterbox.  As lousy as title would look after only HONDA ad opens in full screen  (as with all other SD titles for two weeks now) is better than nothing.     Since it appears only Comcast works with TCM ( per above We continue to work with them on delivery.     RE:    is better than nothing.   But, as of this morning (10/23) neither title is available in SD.          ... View more

@ComcastTeds wrote: @SLannes wrote: @SLannes wrote: @ComcastTeds wrote: Apologies.  As mentioned earlier,  we have made TCM aware of your observation and they are reviewing the situation with their content.   As soon as we get a response from TCM, I will gladly provide an update here.    Unfortunately, the content has not yet been replaced and the TCM movies will remain in the current state until they are replaced by TCM.       As an explanation, if the On Demand video files are not as TCM intended, then these video files for On Demand need to be re-encoded and resent to us. For On Demand, we pass along the video content in the same format as was delivered to us. That process may take some time and it's up to TCM if they want to do that and what the timetable may be.   Thanks for your continued patience. A rarity classic On the air now Old Dark House, The (1932)5:00 PM BW-72 mins,   However, I wiil not be able to watch SD On Demand full screen  version tonight.  Unless, it consists of  udated encoding mntioned above .  I'm hoping it is when I try after the Honda full screen commercial.   UPDATE AFTER TRYING LATE LAST NIGHT (10/17):    Not resolved!  Opened to full screen HONDA commercial and then same SD letterbox with squeezed postage stamp of movie 'Old Dark House' I really wanted to see. So turned off and deleted.    I'm now looking into options since tired of paying for Comcast for TCM On Demand.  Prior problems with TCM (out of sync audio and video)  were promptly resolved by Comcast alerting TCM who fixed!   I have now given up!  Will try to escalate. Apologies. It is not resolved because TCM has not yet resent the new files. Once that part is in progress I will certainly let you know.    Our On Demand teams and TCM are well aware of the issue. The right people and teams are in the loop and have been in the loop since your initial post late last week.    As you pointed out, this issue is not specific to Comcast and is apparent on other video providers as well.  Not a great story and still a problem that we need to solve with TCM for our customers,  but they are the ones that own the resolution to this problem.  We continue to work with them on delivery.      Thanks as always for your patience.  RE:   We continue to work with them on delivery.     Still no resolution!  In fact situation is worse as of yesterday Sunday  10/21.  The following two titles Patterns (1956) and The Hunted (1948) both aired Saturday (10/20) are in ON DEMAND but only HD versions.  No SD versions.  I advised TCM in its Contact Us box.  Of course no reply!  I realize if they were in SD would still be postage stamp in center of letterbox.  As lousy as title would look after only HONDA ad opens in full screen  (as with all other SD titles for two weeks now) is better than nothing.     Since it appears only Comcast works with TCM ( per above We continue to work with them on delivery.     Please advise progress on both other SD titles (of course, some are now expired) and this new exasperation of problem.     I pay Comcast  for TCM in both HD for my HD TV and SD  for my 4:3 SD TV.     I expect credit for now two full weeks (14 days) of useless TCM SD On Demand titles.  Being October 8 to October 22!   Thank you   S Lannes ... View more

@ComcastTeds wrote: @SLannes wrote: @SLannes wrote: @ComcastTeds wrote: Apologies.  As mentioned earlier,  we have made TCM aware of your observation and they are reviewing the situation with their content.   As soon as we get a response from TCM, I will gladly provide an update here.    Unfortunately, the content has not yet been replaced and the TCM movies will remain in the current state until they are replaced by TCM.       As an explanation, if the On Demand video files are not as TCM intended, then these video files for On Demand need to be re-encoded and resent to us. For On Demand, we pass along the video content in the same format as was delivered to us. That process may take some time and it's up to TCM if they want to do that and what the timetable may be.   Thanks for your continued patience. A rarity classic On the air now Old Dark House, The (1932)5:00 PM BW-72 mins,   However, I wiil not be able to watch SD On Demand full screen  version tonight.  Unless, it consists of  udated encoding mntioned above .  I'm hoping it is when I try after the Honda full screen commercial.   UPDATE AFTER TRYING LATE LAST NIGHT (10/17):    Not resolved!  Opened to full screen HONDA commercial and then same SD letterbox with squeezed postage stamp of movie 'Old Dark House' I really wanted to see. So turned off and deleted.    I'm now looking into options since tired of paying for Comcast for TCM On Demand.  Prior problems with TCM (out of sync audio and video)  were promptly resolved by Comcast alerting TCM who fixed!   I have now given up!  Will try to escalate. Apologies. It is not resolved because TCM has not yet resent the new files. Once that part is in progress I will certainly let you know.    Our On Demand teams and TCM are well aware of the issue. The right people and teams are in the loop and have been in the loop since your initial post late last week.    As you pointed out, this issue is not specific to Comcast and is apparent on other video providers as well.  Not a great story and still a problem that we need to solve with TCM for our customers,  but they are the ones that own the resolution to this problem.  We continue to work with them on delivery.      Thanks as always for your patience.    FYI: I just opened HD On Demand version of  "The  Old Dark House" on my HD TV and immediately observed no HONDA automobile ad preceding movie as occurs on SD version (which opens full screen before useless tiny postage stamp title embedded in letterbox).  Perhaps that is reason for SD version useless.  Maybe Comcast can request TCM delete HONDA ad on SD version (and  all SD On Demand titles) to see if that resolves.                  ... View more

@ComcastTeds wrote: @SLannes wrote: @SLannes wrote: @ComcastTeds wrote: Apologies.  As mentioned earlier,  we have made TCM aware of your observation and they are reviewing the situation with their content.   As soon as we get a response from TCM, I will gladly provide an update here.    Unfortunately, the content has not yet been replaced and the TCM movies will remain in the current state until they are replaced by TCM.       As an explanation, if the On Demand video files are not as TCM intended, then these video files for On Demand need to be re-encoded and resent to us. For On Demand, we pass along the video content in the same format as was delivered to us. That process may take some time and it's up to TCM if they want to do that and what the timetable may be.   Thanks for your continued patience. A rarity classic On the air now Old Dark House, The (1932)5:00 PM BW-72 mins,   However, I wiil not be able to watch SD On Demand full screen  version tonight.  Unless, it consists of  udated encoding mntioned above .  I'm hoping it is when I try after the Honda full screen commercial.   UPDATE AFTER TRYING LATE LAST NIGHT (10/17):    Not resolved!  Opened to full screen HONDA commercial and then same SD letterbox with squeezed postage stamp of movie 'Old Dark House' I really wanted to see. So turned off and deleted.    I'm now looking into options since tired of paying for Comcast for TCM On Demand.  Prior problems with TCM (out of sync audio and video)  were promptly resolved by Comcast alerting TCM who fixed!   I have now given up!  Will try to escalate. Apologies. It is not resolved because TCM has not yet resent the new files. Once that part is in progress I will certainly let you know.    Our On Demand teams and TCM are well aware of the issue. The right people and teams are in the loop and have been in the loop since your initial post late last week.    As you pointed out, this issue is not specific to Comcast and is apparent on other video providers as well.  Not a great story and still a problem that we need to solve with TCM for our customers,  but they are the ones that own the resolution to this problem.  We continue to work with them on delivery.      Thanks as always for your patience.  In reviewing my postings in TCM's forums ------------ this same SD On Demand problem  occured in July of this year and was quickly resolved. Perhaps Comcast's records will reveal reports of incident.   ... View more

@SLannes wrote: @ComcastTeds wrote: Apologies.  As mentioned earlier,  we have made TCM aware of your observation and they are reviewing the situation with their content.   As soon as we get a response from TCM, I will gladly provide an update here.    Unfortunately, the content has not yet been replaced and the TCM movies will remain in the current state until they are replaced by TCM.       As an explanation, if the On Demand video files are not as TCM intended, then these video files for On Demand need to be re-encoded and resent to us. For On Demand, we pass along the video content in the same format as was delivered to us. That process may take some time and it's up to TCM if they want to do that and what the timetable may be.   Thanks for your continued patience. A rarity classic On the air now Old Dark House, The (1932)5:00 PM BW-72 mins,   However, I wiil not be able to watch SD On Demand full screen  version tonight.  Unless, it consists of  udated encoding mntioned above .  I'm hoping it is when I try after the Honda full screen commercial.   UPDATE AFTER TRYING LATE LAST NIGHT (10/17):    Not resolved!  Opened to full screen HONDA commercial and then same SD letterbox with squeezed postage stamp of movie 'Old Dark House' I really wanted to see. So turned off and deleted.    I'm now looking into options since tired of paying for Comcast for TCM On Demand.  Prior problems with TCM (out of sync audio and video)  were promptly resolved by Comcast alerting TCM who fixed!   I have now given up!  Will try to escalate. ... View more

@ComcastTeds wrote: Apologies.  As mentioned earlier,  we have made TCM aware of your observation and they are reviewing the situation with their content.   As soon as we get a response from TCM, I will gladly provide an update here.    Unfortunately, the content has not yet been replaced and the TCM movies will remain in the current state until they are replaced by TCM.       As an explanation, if the On Demand video files are not as TCM intended, then these video files for On Demand need to be re-encoded and resent to us. For On Demand, we pass along the video content in the same format as was delivered to us. That process may take some time and it's up to TCM if they want to do that and what the timetable may be.   Thanks for your continued patience. A rarity classic On the air now Old Dark House, The (1932)5:00 PM BW-72 mins,   However, I wiil not be able to watch SD On Demand full screen  version tonight.  Unless, it consists of  udated encoding mntioned above .  I'm hoping it is when I try after the Honda full screen commercial.     ... View more

@SLannes wrote: @ComcastTeds wrote: Apologies.  As mentioned earlier,  we have made TCM aware of your observation and they are reviewing the situation with their content.   As soon as we get a response from TCM, I will gladly provide an update here.    Unfortunately, the content has not yet been replaced and the TCM movies will remain in the current state until they are replaced by TCM.       As an explanation, if the On Demand video files are not as TCM intended, then these video files for On Demand need to be re-encoded and resent to us. For On Demand, we pass along the video content in the same format as was delivered to us. That process may take some time and it's up to TCM if they want to do that and what the timetable may be.   Thanks for your continued patience. 1. RE:  That process may take some time and it's up to TCM if they want to do that and what the timetable may be.  Then  issue a credit for my inability to use SD TCM On Demand titles which are unwatchable.   2.  I presume the Honda ads which open to full screen are inserted by TCM.  If so, perhaps TCM and/or Comcast derive advertising revenue from Honda.  But,  Comcast derives revenue from its customers for TCM On Demand content.   I trust Comcast has advised TCM of this fact.   This is a totally unacceptable disruption in what I expect from Comcast and pay for!   Stephen L Need answers to 1 and 2.   Stephen L ... View more

@ComcastTeds wrote: Apologies.  As mentioned earlier,  we have made TCM aware of your observation and they are reviewing the situation with their content.   As soon as we get a response from TCM, I will gladly provide an update here.    Unfortunately, the content has not yet been replaced and the TCM movies will remain in the current state until they are replaced by TCM.       As an explanation, if the On Demand video files are not as TCM intended, then these video files for On Demand need to be re-encoded and resent to us. For On Demand, we pass along the video content in the same format as was delivered to us. That process may take some time and it's up to TCM if they want to do that and what the timetable may be.   Thanks for your continued patience. 1. RE:  That process may take some time and it's up to TCM if they want to do that and what the timetable may be.  Then  issue a credit for my inability to use SD TCM On Demand titles which are unwatchable.   2.  I presume the Honda ads which open to full screen are inserted by TCM.  If so, perhaps TCM and/or Comcast derive advertising revenue from Honda.  But,  Comcast derives revenue from its customers for TCM On Demand content.   I trust Comcast has advised TCM of this fact.   This is a totally unacceptable disruption in what I expect from Comcast and pay for!   Stephen L ... View more

I could not get all three photos in one posting.   But, again Lady from Shanghai  SD version opened with HONDA ad IN FULL SCREEN and then postage stamp embedded  Lady from Shanghai followed. Still unwatchable.     If this is not going to be resolved please advise.  I am fed up!    I'm not interested in a  Honda.  I want what I pay Comcast for TCM SD ON DEMAND movies!   S Lannes     ... View more

More of Honda ad ... View more

@SLannes wrote:  I  hoped, once again, COMCAST who I pay for TCM SD ON DEMAND content would have, (Week TWO now) fixed SD On Demand.   So I tried LADY FROM SHANGHAI  again.   And per my prior postings.  Full screen opened with:         ... View more

 I  hoped, once again, COMCAST who I pay for TCM SD ON DEMAND content would have, (Week TWO now) fixed SD On Demand.   So I tried LADY FROM SHANGHAI  again.   And per my prior postings.  Full screen opened with:       ... View more

RE: We have made TCM aware of your observation and they are reviewing the situation with their content.   Perhaps advising TCM to utilize their abilty to provide full SD screen AUTO ADS ----------------apply the same treatment to TCM On Demand SD movies for COMCAST PAYING CUSTOMERS!   ... View more

@ComcastTeds wrote: @SLannes wrote: @ComcastTeds wrote: @SLannes wrote: This morning after more futile attempts of trying to download TCM ON DEMAND SD content to open in full 4:3 screen I gave up.  I then noticed the 1981 SD 4:3 movie Gallipoli was aired on MoviePlex.  Therefore I entered it in SEARCH and it opened in SD FULL SCREEN!  I then researched further and am now of the opinion Comcast is the reason TCM on Demand Movies won't open in SD full screen: I demand and expect reduction in monthly already excessive Comcast bill for its failure to provide SD content in TCM On Demand.   https://forums.xfinity.com/t5/TV-Archive/Why-does-Comcast-down-convert-MoviePLEX-from-HD-to-SD/td-p/2951445   S Lannes Apologies, I know our On Demand team is investigating the titles that you mentioned above to confirm the expected experience, and if necessary, new videos will need to be encoded and provided to us.  As I hear more, I will keep you updated.    RE:  On Demand team is investigating "the titles that you mentioned" above.   Of course, On Demand titles EXPIRE.  Thus, it must be  a resolution so that all SD version titles will open to full screen as they did before.  Not, just the above expiring and expired  titles.   I'm not going to waste my time photographing and sending jpeg of The  Best Years Of Our Lives  (1946) that aired yesterday.    S Lannes  Understood. Apologies again. Our On Demand team is looking at all the TCM titles, but certainly started focusing on the ones that you took the time to call out.  Our team is certainly aware and has viewed the issue firsthand and have shared that with TCM.  No need to photograph and send additional jpeg files.    As an explanation, if the On Demand video files are not as TCM intended, then these video files for On Demand need to be re-encoded and resent to us. For On Demand, we pass along the video content in the same format as was delivered to us.  That may take some time and it's up to TCM if they want to do that and what the timetable may be.      We have made TCM aware of your observation and they are reviewing the situation with their content. As soon as we get a response from TCM, I will gladly provide an update here.    Thanks for your continued patience.   Hoping Comcast/TCM might have resolved fiasco I just tried to download to my SD 4:3 TV SD version of The Seventh Victim (1943) NO SUCH LUCK.  What infuriates me in addition to useless to watch tiny picture is the FORD and or TOYOTA ads (commercials) that precede  movie THAT OPEN IN "FULL SCREEN"     I ASSERT WHOEVER IS RESPONSIBLE, COMCAST AND/OR TCM FOR "FULL SCREEN" AUTO ADS SHOULD CONSIDER COMCAST CUSTOMERS WHO PAY COMCAST FOR TCM ON DEMAND FULL SD SCREEN CONTENT NOT AUTO ADS!     S. Lannes   ... View more

@SLannes wrote: @ComcastTeds wrote: @SLannes wrote: @ComcastTeds wrote: @SLannes wrote: This morning after more futile attempts of trying to download TCM ON DEMAND SD content to open in full 4:3 screen I gave up.  I then noticed the 1981 SD 4:3 movie Gallipoli was aired on MoviePlex.  Therefore I entered it in SEARCH and it opened in SD FULL SCREEN!  I then researched further and am now of the opinion Comcast is the reason TCM on Demand Movies won't open in SD full screen: I demand and expect reduction in monthly already excessive Comcast bill for its failure to provide SD content in TCM On Demand.   https://forums.xfinity.com/t5/TV-Archive/Why-does-Comcast-down-convert-MoviePLEX-from-HD-to-SD/td-p/2951445   S Lannes Apologies, I know our On Demand team is investigating the titles that you mentioned above to confirm the expected experience, and if necessary, new videos will need to be encoded and provided to us.  As I hear more, I will keep you updated.    RE:  On Demand team is investigating "the titles that you mentioned" above.   Of course, On Demand titles EXPIRE.  Thus, it must be  a resolution so that all SD version titles will open to full screen as they did before.  Not, just the above expiring and expired  titles.   I'm not going to waste my time photographing and sending jpeg of The  Best Years Of Our Lives  (1946) that aired yesterday.    S Lannes  Understood. Apologies again. Our On Demand team is looking at all the TCM titles, but certainly started focusing on the ones that you took the time to call out.  Our team is certainly aware and has viewed the issue firsthand and have shared that with TCM.  No need to photograph and send additional jpeg files.    As an explanation, if the On Demand video files are not as TCM intended, then these video files for On Demand need to be re-encoded and resent to us. For On Demand, we pass along the video content in the same format as was delivered to us.  That may take some time and it's up to TCM if they want to do that and what the timetable may be.      We have made TCM aware of your observation and they are reviewing the situation with their content. As soon as we get a response from TCM, I will gladly provide an update here.    Thanks for your continued patience.   As you may be aware  all TCM On Demand titles are offered in both SD and HD versions.  When I download a non wide screen title on my HD TV no problem ---- opens perfect with black borders on left and right . But, if it is the SD version for my non HD SD 4:3 TV that is the problem that commenced last week. Postage stamp picture embedded in letterbox.    Stephen L   RE:  TCM On Demand titles are offered in both SD and HD versions.   See attached.  HD version of course won't download  to MY SD TV.   But, again HD version works perfect on my HD TV.   ... View more

@ComcastTeds wrote: @SLannes wrote: @ComcastTeds wrote: @SLannes wrote: This morning after more futile attempts of trying to download TCM ON DEMAND SD content to open in full 4:3 screen I gave up.  I then noticed the 1981 SD 4:3 movie Gallipoli was aired on MoviePlex.  Therefore I entered it in SEARCH and it opened in SD FULL SCREEN!  I then researched further and am now of the opinion Comcast is the reason TCM on Demand Movies won't open in SD full screen: I demand and expect reduction in monthly already excessive Comcast bill for its failure to provide SD content in TCM On Demand.   https://forums.xfinity.com/t5/TV-Archive/Why-does-Comcast-down-convert-MoviePLEX-from-HD-to-SD/td-p/2951445   S Lannes Apologies, I know our On Demand team is investigating the titles that you mentioned above to confirm the expected experience, and if necessary, new videos will need to be encoded and provided to us.  As I hear more, I will keep you updated.    RE:  On Demand team is investigating "the titles that you mentioned" above.   Of course, On Demand titles EXPIRE.  Thus, it must be  a resolution so that all SD version titles will open to full screen as they did before.  Not, just the above expiring and expired  titles.   I'm not going to waste my time photographing and sending jpeg of The  Best Years Of Our Lives  (1946) that aired yesterday.    S Lannes  Understood. Apologies again. Our On Demand team is looking at all the TCM titles, but certainly started focusing on the ones that you took the time to call out.  Our team is certainly aware and has viewed the issue firsthand and have shared that with TCM.  No need to photograph and send additional jpeg files.    As an explanation, if the On Demand video files are not as TCM intended, then these video files for On Demand need to be re-encoded and resent to us. For On Demand, we pass along the video content in the same format as was delivered to us.  That may take some time and it's up to TCM if they want to do that and what the timetable may be.      We have made TCM aware of your observation and they are reviewing the situation with their content. As soon as we get a response from TCM, I will gladly provide an update here.    Thanks for your continued patience.   As you may be aware  all TCM On Demand titles are offered in both SD and HD versions.  When I download a non wide screen title on my HD TV no problem ---- opens perfect with black borders on left and right . But, if it is the SD version for my non HD SD 4:3 TV that is the problem that commenced last week. Postage stamp picture embedded in letterbox.    Stephen L   ... View more

@ComcastTeds wrote: @SLannes wrote: This morning after more futile attempts of trying to download TCM ON DEMAND SD content to open in full 4:3 screen I gave up.  I then noticed the 1981 SD 4:3 movie Gallipoli was aired on MoviePlex.  Therefore I entered it in SEARCH and it opened in SD FULL SCREEN!  I then researched further and am now of the opinion Comcast is the reason TCM on Demand Movies won't open in SD full screen: I demand and expect reduction in monthly already excessive Comcast bill for its failure to provide SD content in TCM On Demand.   https://forums.xfinity.com/t5/TV-Archive/Why-does-Comcast-down-convert-MoviePLEX-from-HD-to-SD/td-p/2951445   S Lannes Apologies, I know our On Demand team is investigating the titles that you mentioned above to confirm the expected experience, and if necessary, new videos will need to be encoded and provided to us.  As I hear more, I will keep you updated.    RE:  On Demand team is investigating "the titles that you mentioned" above.   Of course, On Demand titles EXPIRE.  Thus, it must be  a resolution so that all SD version titles will open to full screen as they did before.  Not, just the above expiring and expired  titles.   I'm not going to waste my time photographing and sending jpeg of The  Best Years Of Our Lives  (1946) that aired yesterday.    S Lannes  ... View more

This morning after more futile attempts of trying to download TCM ON DEMAND SD content to open in full 4:3 screen I gave up.  I then noticed the 1981 SD 4:3 movie Gallipoli was aired on MoviePlex.  Therefore I entered it in SEARCH and it opened in SD FULL SCREEN!  I then researched further and am now of the opinion Comcast is the reason TCM on Demand Movies won't open in SD full screen: I demand and expect reduction in monthly already excessive Comcast bill for its failure to provide SD content in TCM On Demand.   https://forums.xfinity.com/t5/TV-Archive/Why-does-Comcast-down-convert-MoviePLEX-from-HD-to-SD/td-p/2951445   S Lannes ... View more

It will be a full week Monday that I have been unable to watch SD 4:3 On Demand titles on my SD TV.  I'd have to use binoculars to view tiny postage stamp movie in center of letterbox.     Tried numerous times last night again,. And gave up.  Since I pay Comcast for TCM on Demand content. SD ON DEMAND 4:3  I demand and expect a credit for each day  I can't use what I pay Comcast for. Ttitles of which majority are (pre wide screen classic movies such as:    Charge of the Light Brigade, The (1936) Battle Circus (1953) Lady From Shanghai, The (1948) Gilda (1946) Appointment in Tokyo (1946)b Strangers on a Train (1951) Executive Suite  (1954) Queen Christina (1933 Mark of Zorro, The (1940)   If I went into a theater and movie shown was shruken -------------- I'd demand a refund! Thus, again   I demand and expect a credit for each day  I can't use what I pay Comcast for.   ETC, ETC, ETC! Stephen L ... View more

RE: Was your question answered? Mark the post as best answer!    Best answer will be when I can again watch SD On Demand titles in lieu of watching initial airings at 5:15  AM etc. Or junking my  SD TV  to accomodate Comcast! No way!  ... View more

@ComcastTeds wrote: @SLannes wrote: Since Monday TCM  (Turner Cblassic Movies) SD titles IN ON DEMAND are squeezed to postage stamp embedded in middle of letterbox after intro. Thus, SD movies do not open to full screen. Senseless to watch. Thus, could not watch “Lady from Shanghai” and other  SD titles on my SD 4:3 only TV! This occured a few months ago and was ultimately fixed. THIS IS NOT OCCURRING WITH SD TITLES ON ANY OTHER ON DEMAND CHANNELS. ONLY TCM! When will this be resolved? I pay too much for Comcast for TCM so I expect Comcast will promptly contact TCM to report this and and have fixed! Thank you, Stephen L Apologies for the issue and the experience that you reported above. As you surmised, this appears to be an issue with the source content delivered to us from TCM and their provider.  Our On Demand team is working with TCM to confirm that this is not the proper expectation and will work to get this corrected as necessary.    Thanks for reporting this here and thanks for your patience.  As of Friday evening --------------- still not resolved.  Tried to watch SD version of  "Charge of the Light Brigade"  in On Demand.  Still postage stamp in middle of letter box.   I also tried "Battle Circus"  also 4:3 aspect ratio.  Both impossible to watch.     I rely on Comcast for On Demand content presented in the same 4:3 ratio as when originally aired.  That is what I pay Comcast for!  Hence, when will ths be resolved? S Lannes ... View more

It is pure and simple a TCM problem.  I've (and am tired of doing) downloaded numerous SD (old pre wide screen era movies --mostly B movies from channels other than TCM. And each and every one fills entire 4:3 screen.  But that does not solve my problem with TCM titles impossible to watch.  I've notified Comcast (see above) who I pay plenty every month for TCM.  I reported to TCM and of course no reply.  So fed up.  Direct TV may be the only solution! ... View more

@RobertWy wrote: @SLannes wrote: @MNtundraRET wrote: Use your television remote if watching on a television, or brightness control on computer, or device being used to watch the video. Can't adjust with TV remote since will not hold settings due to  Comcast RNG150N box disables TV setting.  Thus, picture dim always.  I've raised this issue before (now archived) and could get no solution from Comcast.  I think switching to Direct TV will cure! Since you have the RNG150, if you have X1, you can post this in the X1 forum.  Otherwise, there is a non-X1 forum.   ... View more

@MNtundraRET wrote: Use your television remote if watching on a television, or brightness control on computer, or device being used to watch the video. Can't adjust with TV remote since will not hold settings due to  Comcast RNG150N box disables TV setting.  Thus, picture dim always.  I've raised this issue before (now archived) and could get no solution from Comcast.  I think switching to Direct TV will cure! ... View more