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About circumstances
since
07-14-2012
10-16-2019
circumstances
Contributor
33
Posts
8
Kudos
0
Solutions
10-16-2019
01:22 PM
They haven't helped me with it. It's been months.
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08-12-2019
06:20 PM
Can nobody from Xfinity help me with this problem??
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08-03-2019
12:10 PM
Hi. I had not, but I just tried it. It worked fine. But still no keyword search.
Is that helpful information?
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08-03-2019
12:05 AM
Mine hasn't been working on my desktop for months.
It hasn't bothered me until recently when I needed to find a specific email.
It used to work perfectly, then suddenly it would only search emails from the past few weeks (nothing older).
Please help.
I have logged out and back in again many times.
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07-15-2019
12:19 PM
Thanks.
I wish it was happening on a channel I never watch.
Then I wouldn't even know about it.
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07-15-2019
10:25 AM
Hi Andrew, thanks.
I checked all the connections.
I didn't go through every single channel, but from 405 to 430 are all working perfectly except 423 (CNN HD). If it was a connection, wouldn't it likely effect more than that one channel?
Also, it worked after I restarted (for a while), and last night I refreshed, and it worked again (don't know if it will last). The error message actually says "we're having trouble on our end" or something like that.
If it works (for at least a while) after reboots and refreshes, could it still be one of my connections?
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07-15-2019
12:39 AM
Hi, ever since I turned on the television today I haven't been able to watch Channel 423, CNN HD. It tries for a few moments (the three dots) then the message "We're having trouble on our end" XRE 03056, and it switches to whatever channel I watched last. I restarted the box earlier today and it worked for a bit. Came back later, it had changed to a different channel on its own. Tried CNN HD again, same error message. Now I'm trying a "system refresh." Why is this happening, and how can I get it to stop happening?
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01-08-2019
09:46 PM
2 Kudos
Same for me. Plantation, Florida. When you click HBO, go down and click "channel info," then scroll down to January 13th, it actually shows Wonder Woman at 4 pm over and over again (dozens of times). If you just go through the guide by clucking to the right I also get no program information for any shows after that time. But the duplicate Wonder Woman listing is a weird glitch.
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11-24-2018
11:38 PM
1 Kudo
@Anon1413625 wrote:
Same problem here near Annapolis, Maryland, for several weeks. Most noticeable on The Walking Dead, but also interfering with The Little Drummer Girl tonight. They sound like little strangled bee sounds. Is anyone from Comcast actually reading this huge thread and doing anything on a national basis?
Yes. ComcastAlly has been in the thread and is working on it.
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11-24-2018
01:56 PM
@Xiplok wrote: Same issue here. Been happening past few weeks. Southern NH. Using a Tivo Premiere XL. Only AMC. All shows as far as I can tell. No way to DM you Ally.
I'm emailing back and forth with her. I will tell her to get in contact with you.
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11-24-2018
11:26 AM
@skgallo wrote:
I guess you missed where I said we have heard in on our On Demand also It isn't as bad but it is there. Maybe you just didn't notice the noise but if you pay attention to the same spots where you hear it on your recording and then watch the on demand it is there . My husband used to do sound editing and he notices it without trying too so that is the reason we will be getting a credit!
Yup, missed that part. There goes that idea.
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11-23-2018
10:48 PM
@skgallo wrote:
We have heard the sound interference in On Demand it isn't as bad, but I pay for a service that allows us to DVR the program to watch it without all those commercials ... And I pay quite a lot if you ask me for the service to work correctly otherwise I want a discount for the service that I have a contract for and what I agreed to have with the amount that I agreed to pay..
I agree. It has to be fixed ASAP (and they are working on it).
I watch a lot of shows on the DVR, if I have to watch one show a week On Demand instead (with commercials), I'd rather do that than hear R2D2 coming out of my center channel every few seconds during The Walking Dead.
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11-23-2018
05:31 PM
I think the temporary fix (at least for me) is watch it on On Demand instead of live or on the DVR.
People in this thread have said it doesn't happen with On Demand.
I haven't tried it, but I'm going to start doing it until Comcast fixes it.
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11-19-2018
10:12 PM
When I was troubleshooting with ComcastAlly today it was on both HD AMC channels during The Day After Tomorrow, Castaway as well as commercials. Not just during The Walking Dead.
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11-19-2018
10:59 AM
Hi Ally, thanks for the assistance. I'm in Plantation, FL 33322. Just AMC. X1 HD DVR.
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11-18-2018
10:10 PM
3 Kudos
I private messaged a Comcast employee in another thread to come over here. Hopefully they will come!
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11-17-2018
08:36 PM
Is there any way to alert a Comcast employee to come into this thread and address this with us? Or do we just have to wait endlessly?
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11-15-2018
12:00 AM
2 Kudos
I was literally about to bring my center channel to the repair shop for a blown tweeter. The only reason I didn't is because I could never duplicate the issue except during The Walking Dead on AMC. Add me to the list. Comcast X1 HD DVR in Plantation, FL 33322.
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06-05-2018
01:33 PM
What is weird, is that when I watch Timeless HD On Demand, the audio on the commercials comes in 5.1, but the show itself does not! Are the advertisements coming from somewhere different than the show? If I'm able to get 5.1 during the commercials, shouldn't the ability to get 5.1 during the program exist as well?
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06-05-2018
09:12 AM
@RobertWy wrote:
On Demand is not the same as Cloud.
Okay.
Where does the On Demand content come from?
I recorded The Crossing last night, then watched it later, and I was getting audio from all 5 channels.
I watched another episode of Timeless in HD from On Demand, and got nothing from the surround channels.
Thanks for all your help.
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06-04-2018
02:17 PM
So nothing I record or watch On Demand will have 5.1? The only thing we watch live is sporting events. Everything else we watch the recording. Are you telling me none of that will have 5.1? If so, that's completely unacceptable. My recordings and On Demand had 5.1 on the old Motorola DVR I just turned in to "upgrade" to X1.
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06-03-2018
10:24 AM
Hi Robert,
How would I check that?
I just know that the original broadcast of that show is always in 5.1, and I selected the HD version of the episode On Demand.
Thanks.
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06-02-2018
11:51 PM
Hi, I just got X1 today (Arris non-4K hd dvr). I run HDMI to my television and digital coax to my surround sound processor. I have the audio set to 5.1 s/pdif. Looks great, sounds great. Getting 5.1 on everything I watch that has 5.1 audio. Watched an episode of Timeless (a show that has 5.1) On Demand. Didn't get any surround sound. The front of my AVR still displayed Dolby Digital 5.1, the audio setting in the Arris still said 5.1, but I wasn't getting the same 5.1 I would have gotten if I had watched it live. Can you help? If this was answered earlier in this thread I apologize.
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