I just had the Home Security system installed a week ago as well. I could view live video from the cameras with my laptop while I was home, but when I took the same laptop out of town and tried to view the cameras, I got a failure to communicate error. I could navigate all other portions of the site, but it was just the cameras that wouldn't work. First line of tech support doesn't have any answers and the techs in the field are puzzled too. The tech who installed my system is keeping in contact with me to resolve the issue because the Tier 2 tech support is not returning my calls (my issue was "elevated" after first line couldn't solve it). I've been bounced around by Comcast since the evening after the install. Xfinity Home Technical Support does not return my calls -- probably because they are inundated. They rolled out this new product in a very poor manner. After reading the posts on this site, I contacted the tech and told him about the second security router that is being discussed. He is not sure this is the issue but wants to be out at the next appointment to try to resolve this for me. At the same time, I do not want to waste his time. Does anyone think the second router will solve my issue?
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