About Adent

Thousands of posts, not a single issue has been addressed by Comcast nor will it be. Meanwhile the ripoff of consumers, esp the less tech savvy ones, continues. This is going to fall on deaf users, actually they will probably laughh at this, but at the bare minimum Comcast should -   - have no data caps or at least have realistic ones, 1TB is a joke these days - give us accurate tools that don't lie about total usage and give detailed stats - this is not hard to do, and you better believe they have this data. A usage meter that inflates numbers, won't give details, and doesn't count 'last 24hrs', is a slap in the face. - charge realistic prices for data. bandwidth is essentially free. Want some proof - any data you consume while using Xfinity services doesn't count towards usage - bring xFi advantage to every market   The simple fact is anywhere they have competiton, Comcast is forced to offer much better service and pricing otherwise no one would choose them. ... View more

Bandwidth is dirt cheap. Outside the US most ISP don't have data caps. This is what we get for having a Congress and govt that are on the corporation's side.   Its bad enough we have data caps, but Comcast won't even provide basic tools to help user monitor this. e.g. an uptodate counter and daily breakdown. And its been proven their count is exxagerated as well.   But they are counting on the fact that customers in the US are used to this kind of behavior. and the fact that they have a monopoly in most markets. Why compete and innovate when you don't have to? ... View more

When do the 2 courtesy months reset? I used 2 last year, the data cap started in Oct/Nov 2016, and it still says "2 out of 2 courtesy months used". The Comcast help is deliberatley misleading, they told me the 2 months are only given one time and tried to get me to pay $50 extra.    Comcast won't tell you how the data is being used or why, the usage meter is deliberately overestimating, and they won't reset the 2 months. Can an official CSR clarify these things? ... View more

The usage meter is full of lies and it overinflates its numbers for exactly this reason. Even if you use other tools to track your usage it doesn't matter because the numbers will never match.   If they wanted they could easily provide daily/hourly stats on the usage meter as well as provide a smartphone widget/app to track this. Instead they count 1.5x the actual usage, won't provide details, hijack browser traffic to show popups ... View more

My separate thread about the usage meter was deleted and converted into a post in this thread, why ???    Its an important issue since this is the only way to monitor usage.    I have now verified multiple times using my router logs as well as other programs that the Comcast meter is very innacurate and grossly overestimates your usage. Is anyone senior from Comcast reading these forums? I actually feel sorry when trying to call CSR and complain because they are not the ones making these decisions, they are just low paid workers who have to deal with angry customers.  ... View more

The usage meter was supposed to help people monitor their usage, but its so bad :-   - the usage reported is much higher than what you actually use. Comcast is counting the packet overhead etc which is total bs - 'may not reflect last 24 hours', so there's no way to tell what you actually used if you are near the limit - 'detailed usage' is a joke, the could easily provide daily/hour;y breakdowns but it just lists the same figure under your modem, so what's the point?   The 1TB data cap is just a tactic to get more moeny for free from users without providing anything extra. So this is not really surprising.  ... View more

If you don't pay them they'll just send you bills, add fines, your account will go to collections, damage your credit rating, and they'll cut off your service.   There is NOTHING a consumer can do short of cancelling service and Comcast doesn't care because in most areas they have a monopoly. Just look at this thread, no one from Comcast has bothered to reply, I doubt they even read it.   Filing an FCC complaint is useless - they'll send you a generic email reposnse, then forward it to Comcast who'll give you a call, then FCC marks your complaint as 'resolved'. Its happened to many people.  ... View more

Does anyone from Comcast read these forums. I bet they are all laughing at us and already counting the millions in extra revenue they will generate. This is a perfect example of how a company rips off its customers and our govt of course is in bed with corporations. The letter they send is esp insulting, trying to fool the less tech savvy into thinking that data caps are deserved, that those who use lots of data are 'stealing' and deserve to pay more, calling it 'fair use policy' when it should illegal. They are setting the stage for getting Americans used to the idea of data caps so when 4K is common (soon), they can increase their prices even mroe. ... View more

Comcast knows 99% of us have no choice due to the market monopolies they have.   Costs for ISPs are going down, yet the bills for customers go up. Any wonder this comes right when Netflix is being added to X1 boxes. A fair use data cap (if such a thing can be called fair) would be at least 5-10TB these days. By their own admission they are not incurring any costs for this bandwidth.    The $5 creidt for those using <5GB A MONTH is the ultimate insult - even on dialup someone visiting a few web pages or checking email is going to go over that !!   Are there any alternatives? Short of everyone cancelling their service and living without Internet + tv, I don't think there's anything we can do? ... View more