Thanks for all the replies, I've sent a pm to ComcastAmir. ... View more

That is all the data I see. There are more than 32 channels? ... View more

Here are my values from the modem -     Downstream Channel Bonding Value Index 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Lock Status Locked NotLocked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Frequency 663000000   513000000 519000000 525000000 531000000 543000000 549000000 555000000 561000000 567000000 573000000 579000000 585000000 591000000 597000000 603000000 609000000 615000000 621000000 627000000 633000000 639000000 645000000 651000000 657000000 669000000 675000000 681000000 687000000 693000000 699000000 SNR 37.636276   38.983261 37.636276 37.636276 38.605377 37.355988 38.605377 37.636276 38.605377 37.355988 37.636276 38.605377 38.605377 37.636276 38.605377 37.355988 37.636276 37.636276 37.636276 37.355988 37.355988 37.355988 37.636276 37.636276 37.355988 37.355988 37.636276 36.609653 37.355988 37.636276 37.355988 Power Level -0.099998   2.299999 2.599998 2.500000 2.099998 2.000000 1.599998 2.299999 2.500000 2.400002 3.099998 3.099998 2.500000 2.900002 3.099998 2.400002 1.900002 2.700001 1.700001 1.099998 1.900002 1.299999 0.400002 1.299999 1.000000 -0.099998 0.400002 -1.099998 -1.299999 -0.700001 -1.700001 Modulation QAM256 UNSUPPORTED QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 Upstream Channel Bonding Value Index 1 2 3 4 Lock Status ACTIVE ACTIVE ACTIVE ACTIVE Frequency 32300000 38700000 25700000 19300000 Symbol Rate 5120 KSym/sec 5120 KSym/sec 5120 KSym/sec 5120 KSym/sec Power Level 41.270599 42.270599 40.520599 39.770599 Modulation 64QAM 64QAM 64QAM 64QAM Channel Type US_TYPE_STDMA US_TYPE_STDMA US_TYPE_STDMA US_TYPE_STDMA CM Error Codewords Unerrored Codewords 6241 559030611 6241 6241 6241 6241 6242 6241 6241 6241 6241 6241 6242 6242 6241 6241 6241 6241 6241 6241 6242 6242 6241 6241 6241 6241 6241 6241 6241 6242 6242 6242 Correctable Codewords 0 3735936685 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Uncorrectable Codewords 0 3735936685 0 0 0     ... View more

Bandwidth is dirt cheap. Outside the US most ISP don't have data caps. This is what we get for having a Congress and govt that are on the corporation's side.   Its bad enough we have data caps, but Comcast won't even provide basic tools to help user monitor this. e.g. an uptodate counter and daily breakdown. And its been proven their count is exxagerated as well.   But they are counting on the fact that customers in the US are used to this kind of behavior. and the fact that they have a monopoly in most markets. Why compete and innovate when you don't have to? ... View more

When do the 2 courtesy months reset? I used 2 last year, the data cap started in Oct/Nov 2016, and it still says "2 out of 2 courtesy months used". The Comcast help is deliberatley misleading, they told me the 2 months are only given one time and tried to get me to pay $50 extra.    Comcast won't tell you how the data is being used or why, the usage meter is deliberately overestimating, and they won't reset the 2 months. Can an official CSR clarify these things? ... View more

Just had my installl done. Gave me an XB6 gateway. There are a few things I really didn't like abou the experience - 1. techs didn't really want to discuss the issues and didn't want to give me the details of the XB6. e..g I want to be able to change the default password, configure settings, see connected devices - all the usual stuff you do with a router. But they acted like it was an unusual request 2. I was told there's no bridge mode and I can't use my existing AC router. The techs also had no clue that Comcast has been giving out the Netgear router + modem, as I learnt from this thread. So do they expect all customers to only have 1 or 2 wired devices? Ridiculous. 3. I asked how I can get the advertised speeds on multiple devices and they just shrugged and said 'gigabit is for connecting multiple devices' which is of course nonsese. And you can't even connect more than 2 anyway. They just said 'most people use wifi now' as if that is any kind of answer. 4. Had no clue about port forwarding etc.   If I wasn't technically aware, I wouldn't know how to ask any of this and they'd leave me with a default connection with no way to check or do anything. As it is my home network is now crippled because i can't use a proper router, e.g. for remote access to my pc. I was really hoping for a better install experience.  ... View more

Don't want to buy my own modem, 3.1 modems are too expensive right now, ~$200. Otherwise I'd buy a newer modem. I do have a AC router right now but the Nighthawk X6 sounds like a big upgrade (tri-band), not sure about the XB6 in comparison. ... View more

Thanks. Does the gateway replace both the router and cable modem? I prefer separate devices - modem + router and from what I read both th emodem and Nighthawk router are highly rated. I also read while searching for info that people say the XB6 is not giving them the same speeds.   " As stated, I just got the XB6 gateway installed and so far, not happy with the results (as compared to what others are getting). Speeds vary from 600-800 down (inconsistent) however, 30 up pretty consistently. The wireless range su_cks to say the least and was only ale to get about 300-400 down out of (standing next to the gateway). There is also no way for me to set the gateway to bridge mode which is a really big fail. I was also told that I cannot use my own modem (I had purchased an SB8200 in anticipation but haven't tried it). I know the gigabit is in initial rollout stage here in Utah and there is probably a ways to go. Let me know if you have any questions about it." - from another forum.   Will see what I get. ... View more

Have an appointment for gigabit install tomorrow. I have a few questions -   1. There is no new cabling etc involved right? 2. Does the speed depend on distance from the node (like ADSL) or am I guaranteed the advertised speeds? 3. Does Comcast supply a modem as well as wifi AC router? Earlier in thread people said they give you a Nighthawk X6. Can someone confirm this as well as that total rental for both will be $10?   Thanks ... View more

The usage meter is full of lies and it overinflates its numbers for exactly this reason. Even if you use other tools to track your usage it doesn't matter because the numbers will never match.   If they wanted they could easily provide daily/hourly stats on the usage meter as well as provide a smartphone widget/app to track this. Instead they count 1.5x the actual usage, won't provide details, hijack browser traffic to show popups ... View more

My separate thread about the usage meter was deleted and converted into a post in this thread, why ???    Its an important issue since this is the only way to monitor usage.    I have now verified multiple times using my router logs as well as other programs that the Comcast meter is very innacurate and grossly overestimates your usage. Is anyone senior from Comcast reading these forums? I actually feel sorry when trying to call CSR and complain because they are not the ones making these decisions, they are just low paid workers who have to deal with angry customers.  ... View more

The usage meter was supposed to help people monitor their usage, but its so bad :-   - the usage reported is much higher than what you actually use. Comcast is counting the packet overhead etc which is total bs - 'may not reflect last 24 hours', so there's no way to tell what you actually used if you are near the limit - 'detailed usage' is a joke, the could easily provide daily/hour;y breakdowns but it just lists the same figure under your modem, so what's the point?   The 1TB data cap is just a tactic to get more moeny for free from users without providing anything extra. So this is not really surprising.  ... View more

If you don't pay them they'll just send you bills, add fines, your account will go to collections, damage your credit rating, and they'll cut off your service.   There is NOTHING a consumer can do short of cancelling service and Comcast doesn't care because in most areas they have a monopoly. Just look at this thread, no one from Comcast has bothered to reply, I doubt they even read it.   Filing an FCC complaint is useless - they'll send you a generic email reposnse, then forward it to Comcast who'll give you a call, then FCC marks your complaint as 'resolved'. Its happened to many people.  ... View more

Does anyone from Comcast read these forums. I bet they are all laughing at us and already counting the millions in extra revenue they will generate. This is a perfect example of how a company rips off its customers and our govt of course is in bed with corporations. The letter they send is esp insulting, trying to fool the less tech savvy into thinking that data caps are deserved, that those who use lots of data are 'stealing' and deserve to pay more, calling it 'fair use policy' when it should illegal. They are setting the stage for getting Americans used to the idea of data caps so when 4K is common (soon), they can increase their prices even mroe. ... View more

Comcast knows 99% of us have no choice due to the market monopolies they have.   Costs for ISPs are going down, yet the bills for customers go up. Any wonder this comes right when Netflix is being added to X1 boxes. A fair use data cap (if such a thing can be called fair) would be at least 5-10TB these days. By their own admission they are not incurring any costs for this bandwidth.    The $5 creidt for those using <5GB A MONTH is the ultimate insult - even on dialup someone visiting a few web pages or checking email is going to go over that !!   Are there any alternatives? Short of everyone cancelling their service and living without Internet + tv, I don't think there's anything we can do? ... View more