Community Forum
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
About Adent
since
05-24-2012
08-01-2019
Adent
Contributor
30
Posts
3
Kudos
0
Solutions
08-01-2019
04:31 PM
Thousands of posts, not a single issue has been addressed by Comcast nor will it be. Meanwhile the ripoff of consumers, esp the less tech savvy ones, continues.
This is going to fall on deaf users, actually they will probably laughh at this, but at the bare minimum Comcast should -
- have no data caps or at least have realistic ones, 1TB is a joke these days
- give us accurate tools that don't lie about total usage and give detailed stats - this is not hard to do, and you better believe they have this data. A usage meter that inflates numbers, won't give details, and doesn't count 'last 24hrs', is a slap in the face.
- charge realistic prices for data. bandwidth is essentially free. Want some proof - any data you consume while using Xfinity services doesn't count towards usage
- bring xFi advantage to every market
The simple fact is anywhere they have competiton, Comcast is forced to offer much better service and pricing otherwise no one would choose them.
... View more
06-04-2019
03:52 PM
I have an XB6, I used the xfinitywifi hotspot and the data used DOES count towards my total usage. Who do I talk to about this to get it removed?
... View more
04-15-2018
05:25 PM
1 Kudo
Bandwidth is dirt cheap. Outside the US most ISP don't have data caps. This is what we get for having a Congress and govt that are on the corporation's side.
Its bad enough we have data caps, but Comcast won't even provide basic tools to help user monitor this. e.g. an uptodate counter and daily breakdown. And its been proven their count is exxagerated as well.
But they are counting on the fact that customers in the US are used to this kind of behavior. and the fact that they have a monopoly in most markets. Why compete and innovate when you don't have to?
... View more
03-19-2018
04:04 PM
When do the 2 courtesy months reset? I used 2 last year, the data cap started in Oct/Nov 2016, and it still says "2 out of 2 courtesy months used". The Comcast help is deliberatley misleading, they told me the 2 months are only given one time and tried to get me to pay $50 extra.
Comcast won't tell you how the data is being used or why, the usage meter is deliberately overestimating, and they won't reset the 2 months. Can an official CSR clarify these things?
... View more
07-27-2017
07:54 PM
Just had my installl done. Gave me an XB6 gateway. There are a few things I really didn't like abou the experience -
1. techs didn't really want to discuss the issues and didn't want to give me the details of the XB6. e..g I want to be able to change the default password, configure settings, see connected devices - all the usual stuff you do with a router. But they acted like it was an unusual request
2. I was told there's no bridge mode and I can't use my existing AC router. The techs also had no clue that Comcast has been giving out the Netgear router + modem, as I learnt from this thread. So do they expect all customers to only have 1 or 2 wired devices? Ridiculous.
3. I asked how I can get the advertised speeds on multiple devices and they just shrugged and said 'gigabit is for connecting multiple devices' which is of course nonsese. And you can't even connect more than 2 anyway. They just said 'most people use wifi now' as if that is any kind of answer.
4. Had no clue about port forwarding etc.
If I wasn't technically aware, I wouldn't know how to ask any of this and they'd leave me with a default connection with no way to check or do anything. As it is my home network is now crippled because i can't use a proper router, e.g. for remote access to my pc. I was really hoping for a better install experience.
... View more
07-26-2017
03:25 PM
Don't want to buy my own modem, 3.1 modems are too expensive right now, ~$200. Otherwise I'd buy a newer modem. I do have a AC router right now but the Nighthawk X6 sounds like a big upgrade (tri-band), not sure about the XB6 in comparison.
... View more
07-26-2017
02:11 PM
Thanks. Does the gateway replace both the router and cable modem? I prefer separate devices - modem + router and from what I read both th emodem and Nighthawk router are highly rated. I also read while searching for info that people say the XB6 is not giving them the same speeds.
" As stated, I just got the XB6 gateway installed and so far, not happy with the results (as compared to what others are getting). Speeds vary from 600-800 down (inconsistent) however, 30 up pretty consistently. The wireless range su_cks to say the least and was only ale to get about 300-400 down out of (standing next to the gateway). There is also no way for me to set the gateway to bridge mode which is a really big fail. I was also told that I cannot use my own modem (I had purchased an SB8200 in anticipation but haven't tried it). I know the gigabit is in initial rollout stage here in Utah and there is probably a ways to go. Let me know if you have any questions about it." - from another forum.
Will see what I get.
... View more
07-26-2017
01:36 PM
Have an appointment for gigabit install tomorrow. I have a few questions -
1. There is no new cabling etc involved right?
2. Does the speed depend on distance from the node (like ADSL) or am I guaranteed the advertised speeds?
3. Does Comcast supply a modem as well as wifi AC router? Earlier in thread people said they give you a Nighthawk X6. Can someone confirm this as well as that total rental for both will be $10?
Thanks
... View more
12-01-2016
04:01 PM
The usage meter is full of lies and it overinflates its numbers for exactly this reason. Even if you use other tools to track your usage it doesn't matter because the numbers will never match.
If they wanted they could easily provide daily/hourly stats on the usage meter as well as provide a smartphone widget/app to track this. Instead they count 1.5x the actual usage, won't provide details, hijack browser traffic to show popups
... View more
11-30-2016
03:21 AM
My separate thread about the usage meter was deleted and converted into a post in this thread, why ???
Its an important issue since this is the only way to monitor usage.
I have now verified multiple times using my router logs as well as other programs that the Comcast meter is very innacurate and grossly overestimates your usage. Is anyone senior from Comcast reading these forums? I actually feel sorry when trying to call CSR and complain because they are not the ones making these decisions, they are just low paid workers who have to deal with angry customers.
... View more
11-27-2016
03:42 PM
1 Kudo
The usage meter was supposed to help people monitor their usage, but its so bad :-
- the usage reported is much higher than what you actually use. Comcast is counting the packet overhead etc which is total bs
- 'may not reflect last 24 hours', so there's no way to tell what you actually used if you are near the limit
- 'detailed usage' is a joke, the could easily provide daily/hour;y breakdowns but it just lists the same figure under your modem, so what's the point?
The 1TB data cap is just a tactic to get more moeny for free from users without providing anything extra. So this is not really surprising.
... View more
10-14-2016
06:05 PM
If you don't pay them they'll just send you bills, add fines, your account will go to collections, damage your credit rating, and they'll cut off your service.
There is NOTHING a consumer can do short of cancelling service and Comcast doesn't care because in most areas they have a monopoly. Just look at this thread, no one from Comcast has bothered to reply, I doubt they even read it.
Filing an FCC complaint is useless - they'll send you a generic email reposnse, then forward it to Comcast who'll give you a call, then FCC marks your complaint as 'resolved'. Its happened to many people.
... View more
10-08-2016
01:56 AM
Does anyone from Comcast read these forums. I bet they are all laughing at us and already counting the millions in extra revenue they will generate. This is a perfect example of how a company rips off its customers and our govt of course is in bed with corporations.
The letter they send is esp insulting, trying to fool the less tech savvy into thinking that data caps are deserved, that those who use lots of data are 'stealing' and deserve to pay more, calling it 'fair use policy' when it should illegal. They are setting the stage for getting Americans used to the idea of data caps so when 4K is common (soon), they can increase their prices even mroe.
... View more
10-07-2016
10:35 AM
Comcast knows 99% of us have no choice due to the market monopolies they have.
Costs for ISPs are going down, yet the bills for customers go up. Any wonder this comes right when Netflix is being added to X1 boxes. A fair use data cap (if such a thing can be called fair) would be at least 5-10TB these days. By their own admission they are not incurring any costs for this bandwidth.
The $5 creidt for those using <5GB A MONTH is the ultimate insult - even on dialup someone visiting a few web pages or checking email is going to go over that !!
Are there any alternatives? Short of everyone cancelling their service and living without Internet + tv, I don't think there's anything we can do?
... View more
11-05-2013
05:52 PM
You are welcome! Another thing Comcast changed - in the old boxes before X1, if you had a recording going on and tried to power off (via remote), you got a warning, with an option to 1) cancel recording and turn it off, or 2) keep it on. With X1, power off via front panel means a lot less (basically the 2 things I said above). Thus they let you turn it off. I still think its good practice to do so, you don't want the hard disk in the box constantly in use for the pause buffer.
... View more
11-05-2013
05:20 PM
Pause buffer = temporary area used to pause/rewind live tv. It is NOT the same as a recording. Therefore if a recording continues after the box is turned off from the front, that doesn't mean its using a pause buffer. People are confusing the 2, and are confusing what 'off' means. 'Off' here means turned off from front, not unplugged and plugged back in. When you turn it back on, its instant, like waking from standy, there's no reboot. And when the box is off, it will continue to record shows, wake up at scheduled times for a recording, guide update etc. The difference between 'off' and on - 1. there's no pause buffer maintained. You can test this yourself - turn it off, then back on, and you can't rewind live tv. 2. there's no signal sent over audio/video. Everything else continues to work in the background.
... View more
11-05-2013
01:41 AM
There's a big difference between power on/off. When the box is on it maintains a pause buffer for live tv, constantly recording the last 30m-1hr of tv. This involves writing to the hard disk, cleaning up etc. When its off there's no pause buffer. This is the way most STBs work and X1 is no different. It's not just about the power draw.
... View more
10-15-2013
02:04 PM
I have the same issues - I cannot watch on-demand shows for channels I am subscribed to, they show up as 'subscribe'.
... View more
Latest Tags
No tags yet
