Hello, Today Comcast "upgraded" to the X1 box from the grey DVR box, as after trying 12 grey boxes they couldn't solve my TV Guide issue (took 10 to 13 days to completely load). The gudie works GREAT!!! NO issues with the guide. I do have two issues with the X1 and two questions. Hopefully someone can help me with one or all of these issues & questions. 1) The installer could not get the dual HDML ports to work with any of our televisions. He tried 4 different X1 boxes and 10 or so HDMI cables. We have 3 televisons and two of them are 3D. The 3D HDTV are by Sony and Vizio. In the end he installed the unit using composite cables, which isn't the same quality as HDMI, see issue #2, too. The installer felt this was an acceptable fix as I was able to get to the TV channels, Guide, etc. Of course, I forgot to mention the 3D, as I was simply tired from his long visit (3 or 4 hours). 2) The X1 is suppose to supoort 3D, but I can't get any of the 3D channels or OnDemand to work. They worked 100% YESTERDAY with grey boxes and have been working fine with Comcast for over a year. I'm told by both 3D HDTV I'm getting a 2D signal from the X1 box, which does make sense given issue #1 and the fix provided by the installer. 3) Request / Questions: On the Grey Remotes I was able to program them to do two things and can't figure out how to do the same on the XR2 remote: 3A) Control volume of the DVR and not the TV unit. I have two TVs connected to my X1. One is my Sony 3D HDTV and the other is a Dell U3011. The Dell U3011 has a manual volume control for its sound and thus a remote won't help. The best way to control its volume or to MUTE is to do it via the input device (in this case the X1). If no, anyone know how to ask the developers to ADD this FEATURE? 3B) 30-second skip ahead button. On the grey remote I programmed the help button to skip ahead 30 seconds at a time. I found the instructions to do this on a Comcast forum, no less. I can't find out how to do the 30-second ski ahead with the XR2. Anyone know how to do it? If no, anyone know how to ask the developers to ADD this FEATURE? Thank you so very much! 🙂 Bert.
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