About Jere39

Tested, verified, my personal Wifi SSID: Sky Island is working again, thank you!  And, the SSID: xfinitywifi is no longer visable.  So, thank you for that too.   Sorry if I confused things, but the reprovisioning seems to have restored me to how I want it.     ... View more

ComcastJesse,   I might have made a confusing request.  I did not want my entire Gateway WiFi disabled, only the second SSID broadcast under the name xfinitywifi.  I wanted to continue to use the gateway for the WiFi I had set up, and named SSID: SkyIsland, and added security.  I fear I wasn't clear enough, it appears you have disabled all wifi from my Arris modem/gateway/wifi access point.   I guess, I need to ask you to re-enable Wifi on my gateway.  Sorry ... View more

Sorry, I had set up a secure WiFi hot spot, with security and that is the one I was using.  Somewhere along the line Comcast turned on a second WiFi network with SSID: xfinitywifi.  That is the one I wanted turned off.  I wanted my own Secured SSID to continue to work.  And, now it is not, and the Wifi light on the front of my modem/router/wifi gateway is turned off. ... View more

Well now, my personal hot spot is also disabled.  Do I have to reinitiate it? ... View more

ComcastJesse: Please disable the xfinitywifi on my home modem.   Several months ago I was able to disable it myself, and it stayed off for all those months till about a week ago when it showed up again.  I'm not sure what happened, but the instructions at the top of this thread do not work, I get an error message "We're sorry. Something unexpected happened."  every time I try.  I've found that my iPhone seems to select the xfinitywifi over my personal, and secured wifi.  My personal wifi is faster, and the one I'd prefer to use always at home.  I can manually switch to it, but that is a pain I often forget to do.  I have no need for the xfinitywifi, and very much want to eliminate it.   Is there anything you need to know more to effect this disablement?   Thanks ... View more

I followed the instructions at the top of this post about a year ago and successfully disabled the xfinitywifi hotspot.  Unfortunately, within the past week, it came back.  And, now I get an error message when trying to open the "Manage XFINITY WiFi" link.   Seems like something changed recently.  Did this manual request posted here work? ... View more