Close captioning on Amazon Prime not working. I have reset the box twice and still not working. It was working fine until yesterday. Nothing changed. It works fine on Roku, just not on the xfinity Amazon Prime X1 app. Netflix, Hulu, etc all work fine. I know this has been a problem in the past according to past forums.
When I start playing a program, I press the down arrow (or and the bar on the bottom appears with "CC" on the right side. I press "CC" and the closed caption dialog bar appears with different options. I press OK to choose Closed Captions "ON", then "close". No closed captions or subtitles appear. I am hard of hearing and need closed captions (or subtitles).
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