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About barbaramag3156
since
04-17-2012
11-24-2016
barbaramag3156
Regular Contributor
191
Posts
1
Kudos
7
Solutions
12-19-2014
09:31 PM
For whatever reason, the Xfinity Speed Test is working again. Weird, I didn't change anything.
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12-19-2014
09:33 AM
@geek46 wrote: @barbaramag3156 wrote: This is the page I get.on the Comncast website. http://speedtest.comcast.net/ If you want to bypass COmcast's test site, use this: http://www.speedtest.net/ Try picking servers with NO Comcast designation and different locations.. -=Ray=- Just tried on Chrome and it does go to the speed test. It must be a IE11 problem.
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12-19-2014
09:05 AM
@UHFandHD wrote: Not sure if i understand does not appear on site. On comcast website ? http://www.speedtest.net/ http://speedtest.frontier.com/ http://ipv6-test.com/speedtest/ http://testmy.net/ This is the page I get.on the Comncast website. http://speedtest.comcast.net/
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12-18-2014
11:41 PM
@UHFandHD wrote: minimum flash player 8 , java script also needs to be enabled. You may want to try different web browser for test. How to enable java script http://www.enable-javascript.com/ I do have flash player 15 installed and java is enabled but speed test doesn't appear on the site.
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12-18-2014
10:22 PM
Worked fine until today. Now it appears that I'm missing something. I have Flash Player installed. What else is there?
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07-25-2014
04:36 PM
I use my laptop relatively close to the Arris so I don't have a wifi problem but I did have a problem using video players located in my bedrooms. No way the Arris could stream video over the distance involved. Solution was a cheap set of power lines. No buffering or pixelation problems.
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07-18-2014
09:58 AM
@barbaramag3156 wrote: As is Comcast's usual do-nothing support policy(?), here's a seven month old thread with 101 posts and still nothing from Comcast or any Comcast people who occasionally offer help here. Seems like Brian Roberts is too busy having political fundraisers so be can get a thumbs up for the Tme Warner acquisiition. What are the chances this post will disappear? Slim to none. You are aware that this is a user to user venue and Comcast folks are seldom seen, right? How long have you had this problem? Have you thought about buying your own router and just having comcast bridge their device? _____________________________________________________________________________________________________ James, In addition to this thread, there are a literally allmost hundreds dealing with this problem. All one need do is a search here for "can't view connected devices" and you will see what I mean. It's been an on going problem for almost a year.and the Comcast folks who sometimes look here obviously do not have the wherewithall, technical expertise or sufficent clout to do anything about it. Sorry James but your saying "buy your own router" simply perpetuates the problem and is not a solution but does allow Comcast to continue giving us sub par equipment. .I see no reason to buy my own router if I'm paying for one from Comcast that is supposed to do the job. The solution is obviously beyond the ability of we "users to users" and tech support is a waste of time. What recourse do we have? Who do we contact to get help?
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07-17-2014
07:20 PM
As is Comcast's usual do-nothing support policy(?), here's a seven month old thread with 101 posts and still nothing from Comcast or any Comcast people who occasionally offer help here. Seems like Brian Roberts is too busy having political fundraisers so be can get a thumbs up for the Tme Warner acquisiition. What are the chances this post will disappear?
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07-12-2014
03:30 PM
Eight months and 152 posts later, no fix by Comcast. Give it up folks. You need to solve your problems on your own. Don't expect any help from Comcast.They're in the profit business not the service and support business.
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07-03-2014
09:36 PM
@de_miles wrote: On my last post on this issue I had installed another router running as an access point on the Arris. That worked much better than the Arris Wifi, so I've since had it put in bridge mode and am running on my own router now. I've had no wifi issues for months with this configuration, I consider the Arris wifi a complete failure. It is a complete failure and Mr. Comcast Brian Roberts could not care less. Too busy working on his next acquisition.
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07-03-2014
07:50 PM
Agreed. Why should I buy equipment that works while I'm paying Comcast for that? ComcastTuska and other Comcast people who watch these forums are obviously powerless to have anything fixed. The piece of junk Arris is hopeless and firmware updates make it impossible for me to view connected devices. I'm stuck with Comcast because I live inn a condo were FIOS is not available and I can't have a satelite dish.
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06-11-2014
07:51 PM
And No No No! I don't want to go to the expense of buying my own modem and router. I do want Comcast to provide a fully functional gateway for which I pay a monthly rental. Anyone disagree? PS: My daughter has the Arris TC8305C with eMTA &DOCSIS Software Version: 01.E6.10.09 and her connnected devices page works. Maybe I can swap the TG862 for a TC8305C. Hope it still works after Comcast updates the firmware.
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06-09-2014
04:15 PM
"Works Okay" doesn't do it for me. I'm told to buy a router at my expense because Comcast cannot or will not fix a problem on a gateway for which I'm required to pay a monthly rental. What's wrong with this picture?
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06-04-2014
04:25 PM
James, I do understand your position, I assumed posters using Comcat***** names were Comcast people who may be in a position to help with the problem. I'll probably go the separate router but not happy about it because, in my opinion it's Comcast's responsibility.
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06-02-2014
04:32 PM
Cute. My reply post To JamesR stating any type of reset is useless and Comcast should be the one to fix this has disappeared. WHY?
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05-21-2014
07:59 PM
Will you share the help info you received from shakisha? We have hundreds of users looking for a solution. Most have already called Comcast but received no help.
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05-21-2014
07:16 PM
Athena, This thread began in November 2013.There are 134 people who have posted here and not a peep out of Comcast about the problems. I hope you are not waiting for an answer. I doubt if anyone at Comcast cares. Other than buying your own router, there is no solution and no, Comcast will not support a privately owned router. They can't or won't support their own.
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05-07-2014
05:10 PM
I also have the TG862 but have given up on it for my requirements. I use media players to view videos in three locations in my home. I really don't need wirelss unless I use a laptop realtively close to the router. There was no way the TG862 wireless could possibly send videos wirelessly to the media players so my solution was to use powerlines through my electric circuits. They work flawlessly. As I mentioned, this is my solution to the slow wireless problem and not necessarily anyone else's.
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01-12-2014
03:35 PM
I know others here are saying it works but I don't understand how dtomaselli's fix helps the problem. What does the security mode do to improve wireless performance. I can say from my experience that it does nothing for video streaming. Tried it and I still have to reset my router at least twice a day.
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02-11-2013
11:22 AM
Word was external hard drive support would be implemented February 12 in Pennsylvania. I'm in Philly and have a Motorola DCH3416. How will the eSATA connection be enabled? Does it require a Comcast service person to set it up?
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