My wife started experiencing this issue yesterday. I'm familiar with computers and know all about clearing caches, resetting pw's etc. Nothing works. However, like everyone else, she can log in to comcast via browser but if she tries any email client - Outlook or mobile client, the login always fails. I have reset her PW myself and confirmed exactly what she observes. The only place to access email is via their website. Perhaps, this is just something new they are doing and not telling anyone. This forces you to their site. Who knows. I just know that I spent the last 30 minutes on tech support call only to get, "I have confirmed you can access xfinity via a browser, so Comast is not the issue." That's just nonsense! Do they not read their own forums? Do they know how to check the incoming POP server logs?
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