Thanks for the update Jordan. Not going to try to speak for everyone here but I believe it will apply. The inconvenience was not so much the e-mail problem (stuff happens) but rather Tech Support.. They assume the customer is wrong and stick to that script no matter what, even when Signature Support states the customer's PC is fine and the issue is on the provider's network. I spent hours (and $50 w/ Signature) trying to get anyone to listen to me. I escalated and escalated until I was told there was no one higher, which we all know is incorrect, there are plenty of people higher than the Tech Support Supervisors. The way Comcast ignored proof is just unacceptable. And then the way Tiffany (I have the Badge # if anyone cares) treats customers is the worst. She is in real need of training.
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Just throwing my hat in the ring with the same issue. I spent 2 hours 29 minutes and 44 seconds on the phone with tech support this afternoon. They were quick to blame my Outlook 2007 but I kept explaining it polls multiple accounts and only one account is having the issue not to mention my Droid phones and tablet cannot send or receive e-mail through the pop3 servers. We even went as far as spending $49.95 with signature support to have it on record this is not an Outlook issue but rather a Comcast issue. Of course tech support doesn't believe Signature Support either. I escalated the issue as far as I possibly could and supposedly the last TS supervisor I spoke with is going to escalate to network engineers. This is definitely a user / password replication issue from the webportal to the pop3 severs. I just hope they get it fixed soon. As for the customer service, I spoke to 8 different people and all were very professional except for 1. She was very short and dismissive and did not want to listen to me, the paying customer.
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