About summae

I'm experiencing something similar. For days now closed captioning has at times displayed text that is off in time as stated above, but the current, correct cc is being displayed at the same time. The cc that is wrong only displays while there is a gap in the correct cc because there isn't any current dialogue. It gets as confusing as it sounds. ... View more

I also wish there was some type of communication since early this afternoon on Comcast's part. No responses or information here from Comcast staff in hours it seems.   The person I talked to in regular customer support only knew it was an X1 connectivity issue, and transferred me to the dedicated X1 support line, after about a half an hour on hold. The person who I talked to there, after a 45 minute wait that I was told would be a 10 minute wait, had nothing further to offer than, "we'll have a tech call you". That was at least three hours ago.    Randomly, I unplugged the HDMI cable from my TV, the power cable from my box, and the power cable from my modem/router, that last for no logical reason. I then walked away, and 5-10 minutes later plugged in the modem. Then after that was up and running, I plugged in the HDMI cable and finally plugged in the box. Coincidently, or amazingly, this seems to have worked. Cable is fairly functional except for the DVR, which does not respond to any attempt to record anything at this point. At least the TV is finally working after 5+ hours. ... View more

Rustyben, that number you state for X1 dedicated support has been busy for close to two hours now. ... View more

Some issues with DVR all week, recording programs in pieces with gaps. Earlier today, blank screen until I unplugged box for 10 seconds and plugged back in, initiating reboot. Sluggish since then with interrmitent connection to x1 platform, cannot change channels atm, remote maybe responding minutes later, maybe not. Received an error message I cannot recall nor get to appear again. Video now blacking out interritently. I spent over an hour and a half, mostly on hold, to speak to two very uninformed people one supposedly in the X1 dept. Final solution, a tech will call you at some point. Error was something like rfk503032.  Message just appeared on screen apologizing for my issues listing literally a different error each time it appears. Has appeared 3 times so far. It states hit OK to Restart. I hit OK screen, screen goes greyish black, then the message appears again with a different error. Guess I'll try to hold the button down for 30 seconds, second reboot in an hour. I am now feeling like a beta tester. Second reboot has totally destroyed my slight connection to the X1 Platform, though it was stated this would fix the issue. I am now again looking a a grey screen with no sound. I'm sure attempting to contact customer service will again involve over an hour long wait with zero resolution, so I guess I just wait for a tech to call...and this has been ongoing for 5 days now? What in the world did they do to the servers? For the heck of it, tried to get through to the dedicated X1 help line...cannot even get through, busy signal every time. And another hour later, and another reboot and an RDK-03031 message, and no TV, but one channel that I couldn't change for a little bit, for 4 hours now. No calls back from any tech after some hours. I wish a single other company offered broadband where I live at this point.  ... View more