I have the gigabit package, and the Docis 3.1 XB6 modem, and I feel that I pay dearly (not a good value!) for it! While I do enjoy 900+ meg downloads, Xfinity has relegated the upload to a paltry 35-40 meg. I'm sure that this is by design, as Xfinity has not a real business reason to offer that kind of bandwidth from the home. Call me a conspiracy theorist, but I believe that there are several reasons upload speeds are so anemic. 1. They have been, first and foremost, a cable tv company, and their first allegiance is to their stockholders and their programming suppliers, so download speed only will continue to be king. (It gives the customer the illusion that they're getting something) 2. RG-11 and RG-6 cables are already run, and to replace them with fiber would cost money. (fiber to the home would be the path to faster uploads). 3. They, mistakenly, believe that their customers "don't need upload bandwidth". 4. It is true, that many customers don't understand the value of a robust upload, so Comcast capitalizes on that. 5. Until market conditions change, like the addition of competition, customer complaints, loss of subscribers....etc. They will not improve the product, especially internet upload bandwidth. 6. The bottom line is, it costs money! They'll probably get there, but not until they've rung out all profit from their existing infrastructure.
On an interesting sidenote..... I actually received an email from Xfinity detailing the advantages of a fiber connection! Further, they sang its praises as a cost effective, and very effective way to amazing bandwidth! This was a completely different story from 2-3 years ago! See https://www.xfinity.com/hub/internet/what-is-fiber-optic?rid=11004392&mid=20180119_AdHoc_CM_CX_Dedicated
The above article was almost unbelieveable, coming from Xfinity! Now..... How about someone from Xfinity steps from behind their "iron curtain", who actually makes real decisions, gets on this forum to answer our/your question? That, would be impressive!
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I have just had the XB6 installed. Bridge Mode is available in the selections, now through admin. However, it hangs after confirming you want bridge mode. The "wait 90 seconds" turns into forever, and it simply will not bridge. A supervisor is to come out and either replace the unit, or make it bridge, somehow. The folks in my area, working for Comcast are very diligent, attempting to get this thing installed. The gentlemen who were here, spent 4 hours running new lines, and fighting with tech support. I did have gigbit through local IP address, through my router, last night. This morning..... 3.23 meg down and 1.86 meg up. Hardly gigabit...... :-(
Looking forward to a resolution!
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Jessie, First and foremost, I have been a loyal Comcast customer in my area for over 17 years. I have seen some very positive changes in service, however at a price. I currently pay, and have paid, significantly more for these additions, so I will again state that this all came at a significant cost to the, now Xfinity, customer. I am, and always have been interested in bandwidth. I have a vendor in Singapore, who laughs at our technology infrastructure, as he has had gigabit for several years, now.(they're moving to 10 gig, soon) He laughs, and states that they feel we, are the "third world country". That being said, the gigabit service you are touting, Jessie, is asynchronous as DSL, and the upload is nowhere near what it should be. 1 gigabit upload should be the target, and at the very least should be 300 meg. Considering the upload channels available in current cable modems, this is absolutely possible. You've rebuilt the "head end", several times in our area. Why not overbuild it, one of those times? My conspiracy theory is that some entity you folks deal with on the television side, does not want the consumer to have that kind of bandwidth in the U.S. Data caps, I believe were put in place, as a way to keep streaming competition from disrupting your television business model. Gigabit Pro, I feel, is only a publicity stunt, and Comcast knew the general public would never justify the $1000 install, and the $299/mo fee. Also, one would need to invest in a very expensive 10 gig network on premises to take advantage of this package. Jessie, you call this Gigabit Internet an "awesome new service". Well, it's $140, over and above the X-1 television package I currently have. Certainly not a good value, and the $70 price was redacted quickly, after there was a hiccup in the rollout of Google Fiber in Chicago.
My apologies, if I sound a bit disenfranchised with all this. While you (Comcast) state that you value your customer's opinions.... Even enough to add this forum. You seem to want your customers to know all the new voice commands, available on the X-1 remote (please, no more voice remote adverts!), more than answering the "elephant in the room".... Affordable 1gig UP AND DOWN service. When will you provide this service, affordably? Remove data caps!! You have the fiber nodes. You have 0 loss RG-11, then RG-6, that will carry plenty of bandwidth to get the job done. So, other than "because you don't have to", why is Xfinity not listening to what the customers actually want?
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