Welp Ive reached my end point with comcast on this. We have for years now had glitchy on demand issues. Get various erros-have to unplug and replu the box in to reset just to watch a show.
I replaced the boxes in 15 and at comcast's behest replaced them again last week to "fix" the issue. After all that it still does the exact same thing. I pay good money for the service yet am denied it-and Ive done all thing comcast instructed.
Id say sure send a team out-but it better be a advanced level team with management out here stat. Most customers would have dumped comcast for this much aggravation long time ago. Weve been loyal here-I look forward to being contacted with a escalated ticket with management here- as well as some vouchers for some movies and rates.-Thx Art
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Why is tcm in both sd and hd on demand coming in with a block box around the picture?! In 2016 this happened- and turned out tcm had been sending to comcast a error- hd format for sd option. I think its same issue- Ive sent messages to tcm online to no avail. Anyone else noticee this? What else to do?
UPDATE-TCM replied via my message to them via facebook, they say they are forwarding this issue to their team and to also alert comcast as well. Idk if they will really fwd the issue or not but that what the message states. hmmm
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