I was trying to upgrade my line to 5G plan. It's been almost 2 weeks since then.....I am still stuck on message: Your switch is still in progress This process usually takes less than an hour. If it’s been a few hours since you started an account switch, you’ll need to get in touch with us. Contact Xfinity Mobile care Call us or text us: 1 (888) 936-4968 Multiple phone calls, no progress so far...I was told multiple times to wait 72h, wait, wait....customer service is unable to resolve this!
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