I need help from a real person that KNOWS WHAT THEY ARE DOING!!! So frustrated. After I called Comcast and got an upgrade on our equipment they switched us to X1. We received the boxes and I installed them on my own.
The main box in our living room is perfect. No issues. The secondary box in the bedroom would not work. Constant error message RDK-0306. Called Comcast and they suggested I go pick up another box. Did that. Same problem. Called again and they sent a tech out 5 days later. They stayed here about an hour trying to figure out what the problem was. Finally figure out it was the "type" of box in the bedroom. Switched it out and all was well. No issues at all. We could see all shows on both boxes in both rooms.
Until three days later that is. We have the new boxes where you can watch all your shows in any room. On Monday most of the shows my husband records would not show up on the DVR in the bedroom. I could see them on the main DVR, but not in the bedroom. Grrrrrrrrr......So I call them again. Talk to three different reps because they had to keep escalating the call. Finally get to the last rep and he does all of his tests that never work. He tells me he has no idea why it isn't working. As we sit in silence I say, Hey since the problem is the DVRs are not syncing properly why don't you just send me a new box. I want one just like the main box we have in our living room. We can record separately. I don't need to see all of my shows in every room. We didn't have it like that before and if this is the only way to make it work we can do that. My husband can record his stuff on one DVR and I will record mine on the other. However, I DO NOT want to be charged $20 a month for an extra box since this is not my issue. I have been round and round trying to get this to work. Even had a tech come out and it still isn't working properly. He agrees and puts me on hold to see what he can do.
He puts me on hold forever. Finally comes back and says that is a good solution as long as I am fine with not being able to watch the shows in any room. I agree. I make sure at least three times he knows that I want another MAIN Box. The same EXACT box as the one that we have in the living room. I do not want a companion box because this will happen again. Please send me another MAIN BOX. He assures me that is what he is doing. We wait three days for the box to arrive. What do you think is in the box??!! A companion box. SERIOUSLY??!!!! WTH!!!!!
We plug it in just to see what happens and guess what same exact problem as the first box. Error message RDK-0306. Same exact error message as the first mini box. It will not connect. So we plugged in the old box and just like before my husband can not see his recordings in the bedroom. I have no words. I am SO FRUSTRATED. I have been on the phone with Comcast at least 15 times over the last two weeks. I don't even know what to do now cause if I get on the phone with them again I think I am going to lose it completely. I am officially out of patience.
Can anyone help me? Why is it so difficult to sync the boxes and what is the problem with just sending me another box like the one in our living room. It is convenient to see all the shows in any room, but if it doesn't work just send me another DVR MAIN BOX!!!!!
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