It's good that we come together and share our problems and solutions on the forum but if we want change we have to post to the Xfinity facebook page and tweet to them.
Been there. Done that.
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Dear Mr. You Pay Too Much, My name is Tracey with the Office of Tom Karinshak. I apologize for the inconvenience you have experienced with the removal of the B Button function on the remote. We appreciate hearing any feedback from our customers in regards to their experience so the information can be reviewed and action can be taken, thus increasing our level of customer satisfaction. I have forwarded your comments to the appropriate department for further review and action. Thank you for taking the time to help us keep our commitment to quality customer care. We also offer the option of viewing programming information from the Mini Guide, a streamlined version of the guide that displays on the right-hand side of the screen. To access the Mini Guide, press the right arrow button on the remote control. Another alternative would be to adjust the Background Darkness Level of the guide to 1, which will make the guide more transparent, over Live TV. You may do this by going to Settings > Preferences > General > Background Darkness Level and set it to 1. Thank you for your time, Mr. Kwasniewski. If you have any questions or concerns, please respond directly to this e-mail so we can immediately assist you. We truly value your business and thank you for choosing Comcast. Sincerely, Tracey W. Office of Tom Karinshak Sun – Thurs 8:15am to 4:45pm MST
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