This is HUGE, and I am livid that Comcast let this happen, made no effort to alert their customers, and apparently isn't offereing any compensation. Seriously, how hard is it to develop your own tech that allows your customers this feature?
I have been a strong advocate for Comcast for years. They were always attentive to my service needs, even once sending a tech out promptly in 15 inches of snow to rehang my line. Were always willing to work with me when my montly bill jumped; usually knocking it back down where it was and giving me more services. My bill went up 20% recently due to a retired promotion and increased charges. The best they can offer me now is a 4% discount off my current rate. When I asked about the loss of remote DVR setting, it was clear they have not authorized their CS reps to offer any compensation 'since the service wasn't somethnig I was paying extra for.'
I declined the modest discount offer and will re-weigh my options. Without the ability to set my DVR remotely, I no longer feel my service is worth the cost, and Comcast may be losing a longtime devoted customer.
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