Same situation happened to me outside my home network. I wanted to access my recordings and home network premium subscriptions when away from home using the Roku Express device.
We tried setting up the Xfinity Stream via Roku Express in a vacation home. We wanted to access our home recordings and premium networks.
Roku set up, all other apps work.
Load Xfinity Stream Beta = ok
Follow mobile phone browser instructions, get unable to access, contact provider customer service — didn’t even get request for login info
Reloaded app, follow laptop instructions, enter xfinity acct info, get same error message “unable to access”
we subscribe to comcast cable in the vacation home
brought the Roku device home and it works in my home network — but that’s not where I need it.
I tried this during June 21, 22, 23. Seems like this was the issue for others during this time window?
Per the comcast customer service rep I spoke with on the phone, I should be able to access my home recordings and xfinity networks with the Roku anywhere I have internet access.
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