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since
09-20-2011
04-29-2018
Keisha02141
Problem Solver
1561
Posts
41
Kudos
15
Solutions
01-27-2012
05:10 PM
hjacks15---
Thank you for making us aware of this. I have reported this issue and it will be investigated.
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01-14-2012
08:18 PM
04blue06---
Sorry for the inconvenience. I have escalated your issue and someone from your local market will be contacting you to discuss this matter.
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12-31-2011
12:55 PM
acj405--
Sorry for the inconvenience. SRM-8001 is a tuning error. Usually exiting the menu and unplugging your cable box will resolve. Seeing you have already taken these steps, we may need to schedule a technician out to your home to check the box, wires and all our equipment to find the root of the problem. I have reinitialized your cable box. Please unplug it from the wall and wait for 5 minutes.
I have also escalated this issue as well and will have someone from your local market follow up with you soon to address your concerns and resolve your issues.
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12-29-2011
08:22 PM
Gary777NJ---
Sorry for the inconvenience since this issue on happens on one channel I have escalated your issue and someone from your local market will be in contact with you soon to discuss this matter.
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12-29-2011
05:19 PM
bullsfan123--
Since you haven't used Ondemand before. Here is some information about Ondemand. A rule of thumb with Ondemand. If you subscribe to it you will have access to watch it Ondemand.
Comcast has more than 17,000 On Demand choices including 2,600 HD choices over the course of a month.
Approximately 95 percent of On Demand content is available at no additional charge
Extensive library of programs including movies, sports, news, children's programs, cable programming and special events
Available 24/7
VCR- like controls
Free Previews
Parental Controls
Movies- More than 800 movies available each month, featuring the latest Hollywood hits and all-time classics and HD films.
Music- Hundreds of music videos, behind-the-scenes programs and concert clips.
Kids & Teens- Programs that educate and entertain, from preschool favorites to topical shows for teenagers.
Sports- The best sports action on television from NBA TV and NHL on NBC Sports Network, including game highlights, draft picks and player information
Premium Channels- The best movies and award-winning original series from premium networks like HBO, Showtime, Cinemax, The Movie Channel, Starz and Encore.
Network Primetime- Hit CBS shows: CSI: Crime Scene Investigation; CSI: Miami; CSI: New York; NCIS; Survivor.
News & World- Local newscasts, highlights from CNN and more.
Fitness- Home workouts from exercise to get in shape and fitness advice for a healthy lifestyle.
TV Entertainment- Programs from dozens of leading cable networks and classic TV shows.
Life & Home- Video personals from Comcast's Dating On Demand service, parenting and wedding advice, home and garden information.
Entertainment Trivia- Scene It? On Demand lets viewers test their pop-culture knowledge with trivia games about movies, TV, music and more.
The Cutting Edge- Anime, video game programs, cartoons and other short features for young adults.
Get Local- News, sports and other great content tailored to local markets
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12-22-2011
03:45 PM
All,
Here is a summary of the call blocking features that Comcast offers and how they are designed to work:
Anonymous Call Rejection blocks all incoming calls from people who have deliberately blocked their caller ID, either using the Caller ID Block per Call feature (*67) or the Caller ID Block per Line feature. Typically, their caller ID would show as “Anonymous,” “Private,” or “Private Caller.” Those inbound callers will instead hear a message that the customer does not want to receive a call from any party that has blocked their caller ID.
Anonymous Call Rejection will not Block any call where the caller ID information is not reported or is incomplete. For example, calls that either display “Unknown,” just the city and/or state, or just the telephone number are all permitted to ring through.
Call Screening:
If you who do not wish to be disturbed by certain people may use the Call Screening feature to block up to twelve telephone numbers. Inbound callers from those numbers will hear a polite message indicating that they are not receiving calls at this time.
If you use all 12 slots to block calls for one company they will call from another business line they have. Which is what some of you are experiencing. I strongly suggest using the Do not call registry because companies are now liable when they call you after you have reregistered is run by the Federal Trade commission (FTC) The do not call registry does take 31 to 90 days or so for registry to take affect and the calls to stop. As we can not It is a great service and it does work and there are consequences for companies that violate this order. As a company we can not block calls for you, companies you have an existing business relationship with, charities or political organizations. I have submitted feedback suggestions to allow more than 12 numbers but for the time being it is set at 12 and the features are working as designed. I apologize for the inconvenience you are receiving with the 800 numbers continuing calling you.
As mentioned in my earlier post write down the name of the company and make sure you ask that they don't contact you anymore and remove your name of their distribution list for contact in the future. Keep a record in case they call you back again, sometimes these calls are automated systems and it takes a while for the line to connect sometimes up to a full minute before a live rep will get n the line.
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12-14-2011
08:14 PM
ranon1po--
Sorry for the delay. Did you try the suggested code provided by rog? Did it resolve your issue? Can you provide an update for us?
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12-13-2011
02:57 PM
tripleplayer99---
What was the name of the show that you purchased and what date. I will investigate this information for you.
Complimentary programs that are 20 minutes or less are not saved but purchased movies are saved under your saved programs in your Ondemand guide.
Are you saying that it wasn't there?
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12-09-2011
06:22 PM
rjh2--
Are you still experiencing an issue? Or was it resolved by pushing the lang button.
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12-09-2011
06:02 PM
tripleplayer99--
For Ondemand content, if your video is less than 20 minutes in length the program will not be saved.
Below is a format you can use in the future to know how long movies are saved.
24-hour viewing period for On Demand movies
6-hours for Adult Programming
3-hours for complimentary content if the the program is one hour or longer. For other On Demand content:
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12-09-2011
01:24 PM
dprice84067---
Sorry for the inconvenience. I would suggest contacting customer care to get a technician out to your home to look into the issues you are having with your cable box. The technician can determine whether it's your box, a washer, a bad wire and so forth.
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12-08-2011
06:12 PM
tkleahy and Cyber49-- Sorry for the delay. Can you check your connections to your cable box, to the wall outlet and any splitters and ensure they are tight and secure and none of the wires are loose. This can cause a disruption in your service as well. Please let me know if you are still experiencing this issue as we may need to get a technician out to your home to look at your box and maybe tweak it a little bit to resolve this issue.
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12-07-2011
02:25 PM
tripleplayer99---
The information provided by WarEagle is correct.
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12-07-2011
02:16 PM
Angelo75---
Sorry for the inconvenience. I am sending some signals to your box that will power down your cable box. Leave it off and unplug your box from the wall for 5 minutes. Your guide and Ondemand may take up to 45 minutes to fully restore. Check all the connections to your cable box, your wall outlet and any splitters that you may have. Make sure they are tight and secure. I will have someone follow-up with you soon from your local market to verify if the signals I send resolves your issues.
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12-02-2011
05:31 PM
vlearl49---
Are you still experiencing a problem with programming your remote?
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12-02-2011
03:16 PM
zhong---
Sorry for the inconvenience. Did this noise just start or has this been a ongoing issue with your cable box?
Is your cable box covered by anything? Do you have like a dvd layer or something sitting on top of it. Just trying to make sure it has room to breathe and the fan is working.
It is possible that a technician needs to come out and investigate what's going on with that box because your box shouldn't be making buzzing and clicking noises.
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11-18-2011
06:35 PM
harleys_girl1-- We can change your phone number and make it non listed where you can not be found through an operator and also make your number non published where you are not listed in the phonebook. There are fees associated with the set up and cost per month. Is this something that you are interested in having?
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11-18-2011
06:18 PM
Onazuka--
You are free to change your phone number at any time with us. What area code do you have for work and what is the area code you wish to have so that I may look into this issue for you.
We also have free features included in your features for instance:
We have a feature called Call screen. If you do not wish to be disturbed by certain people you may use the Call Screening feature to block up to twelve telephone numbers by dialing *60. Inbound callers from those numbers will hear a polite message indicating that they are not receiving calls at this time.
We also have:
Anonymous Call Rejection blocks all incoming calls from people who have deliberately blocked their caller ID, either using the Caller ID Block per Call feature (*67) or the Caller ID Block per Line feature. Typically, their caller ID would show as “Anonymous,” “Private,” or “Private Caller.” Those inbound callers will instead hear a message that the customer does not want to receive a call from any party that has blocked their caller ID.
Anonymous Call Rejection will not Block any call where the caller ID information is not reported or is incomplete. For example, calls that either display “Unknown,” just the city and/or state, or just the telephone number are all permitted to ring through.
Anonymous Call Rejection can be turned on or off from either the home telephone using *77 and *87, through the Digital Voice Center (DVC) or the voice tab in Xfinity connect.
Please let me know if you require more assistance.
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11-15-2011
08:23 PM
eglideman--
Sorry for the delay are you still experiencing this issue?
Have you noticed if it's only HBO or starz movies etc that you have this issue with?
Does the sound issue happen while you are browsing Ondemand or after you have selected a title to play?
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11-11-2011
01:17 PM
4 Kudos
ktsue--
I understand your frustration. At the present time the maximum number of calls that can be blocked with Call Screen at this time is 12. There are other features and services available that can work in conjunction to decrease the amount of unwanted calls you are receiving.
1.
Anonymous Call Rejection blocks all incoming calls from people who have deliberately blocked their caller ID, either using the Caller ID Block per Call feature (*67) or the Caller ID Block per Line feature. Typically, their caller ID would show as “Anonymous,” “Private,” or “Private Caller.” Those inbound callers will instead hear a message that the customer does not want to receive a call from any party that has blocked their caller ID.
Anonymous Call Rejection will Not Block any call where the caller ID information is not reported or is incomplete. For example, calls that either display “Unknown,” just the city and/or state, or just the telephone number are all permitted to ring through.
2. If you receive a harassing or otherwise offensive and illegal telephone call, you can protect yourself using the Call Trace feature. This feature will store the telephone number of the immediately preceding inbound call. You should activate Call Trace by dialing *57 as soon as possible after receiving the offensive call in order to ensure that the information about the call is not lost.
3. The National Do Not Call Registry can limit the amount of telemarketing calls you receive. You can register by going to www.donotcall.gov, or by calling 1-888-382-1222. The National Do Not Call Registry is a service run by the Federal Trade Commission (FTC) that will stop most telemarketing call but there are some exceptions. Calls from political organizations, charities and surveys are still permitted, along with calls from companies with which you have an existing business relationship.
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11-08-2011
02:01 PM
4 Kudos
Je96 ---
The above information is correct.
Call screening allows you to block up to 12 numbers and these callers will hear a polite message indicating that you are not receiving calls at this time. You can also activate this feature by dialing *60 from your Comcast phone.
We also have Anonymous Call Rejection which blocks all incoming calls from people who have deliberately blocked their caller ID, either using the Caller ID Block per Call feature (*67) or the Caller ID Block per Line feature. Typically, their caller ID would show as “Anonymous,” “Private,” or “Private Caller.” Those inbound callers will instead hear a message that the customer does not want to receive a call from any party that has blocked their caller ID. Simply dial *77 from your Comcast phone to activate.
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10-26-2011
05:47 PM
SandraAL --
Sorry about the inconvenience. Are you still experiencing an issue?
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10-26-2011
05:46 PM
tmac215 --
Sorry about the issues you are having. In a private message can you send me your Comcast account number so that I can research your issue.
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10-26-2011
05:19 PM
jhaddrill ---
Sorry about the issues you are having. I have escalated the problems with your cable service. Someone will be in touch with you soon.
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10-25-2011
02:34 PM
cookag ----
Sorry about the issues you are experiencing with 800 numbers. It's always best to answer these calls and wait for a live rep to pick up and tell them to remove you from their distribution list. Write down the name if the company amd keep a record. Register your number with the National Do not call registry.
The National Do Not Call Registry can limit the amount of telemarketing calls you receive. You can register by going to www.donotcall.gov, or by calling 1-888-382-1222.
The National Do Not Call Registry is a service run by the Federal Trade Commission (FTC) that will stop most telemarketing calls. Calls from political organizations, charities and surveys are still permitted, along with calls from companies with which you have an existing business relationship.
... View more
10-22-2011
08:18 PM
GreeenBE ----
Sorry about the issues you are having with The travel channel.
I have escalated this issue and someone will be in touch with you soon.
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10-22-2011
07:57 PM
572cuda --
Sorry about the issues you are having. I show that we have a technician schedule to repair this issue on 10/25/2011 . If you require more assistance Please let me know.
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10-21-2011
06:29 PM
leakypan ---
Thank you for following up. I am glad to know that your issues have all been resolved.
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10-21-2011
06:28 PM
chbjMV --
Thank you for following up. I am glad that your service is up and running properly.
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10-21-2011
01:47 PM
mcannem -- Due to security and verbal authorizations that are required for porting phone numbers, you will need to call customer care for CDV and tell them you want to change your Comcast phone number and port over your Verizon phone number in its place and that you want it to be unlisted.
Please let me know if you require more assistance.
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10-20-2011
04:31 PM
ArtisticalMind ---
No problem, Please let us know if you require more assistance.
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10-20-2011
04:30 PM
rog286713 --
I had this very same issue with my remote, Reprogramming it worked in my case.
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10-20-2011
04:30 PM
rog286713 --
I had this very same issue with my remote, Reprogramming it worked in my case.
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10-20-2011
02:23 PM
ArtisticalMind ---
Sorry about the inconvenience. Sounds like your remote needs to be reprogrammed again.
What type of TV do you have so I can give you the correct code to try for programming.
Or you can visit www.comcast.com and search for remote control codes and select your TV brand and the steps and codes will display.
Please let me know if you require more assistance.
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10-08-2011
12:59 PM
1 Kudo
chbjMV, leakypan and dwmyrick Sorry about the issues that you are experiencing with your cable services. Here are some helpful suggestions to try. 1. Check the connections and make sure that they re tight and secure on the back of the box. Unplug the cable in coax cord and very that the wire isn't damaged. Plug it back in tight and secure. 2. If you have a splitter check the connections as well and make sure they are tight and secure. If you don't have a splitter make sure that the connection from the wall is tight and secure. 3. Unplug your box from the wall outlet and leave it unplugged for 2 mins. Allow time for the box to fully restore and reboot your guide and ondemand will take up to 45minutes to fully restore.
****In the meantime I have escalated all your issues and someone will be in contact with you soon to work towards resolving these issues for you.
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10-06-2011
07:27 PM
1 Kudo
AprilSull17 --
Sorry about the issues you are having with your DTA remote. Since you have a picture on channel 3 lets try these steps and see if we can program your remote.
1. Make sure the batteries are inserted correctly.
2. Make sure your remote can "see the front of the DTA.
3. Turn on your TV, Press and hold "Set" until the red light on the remote blinks twice. Release
4. Point the remote at the TV and press "ch+" one or more times until the TV turns off.(You may have to press CH+ numerious times. )
5. Press "set" once to lock in the code. The red light on the remote will blink twice.
6. Press power to turn your TV on.
If these steps do not work we may need to get a technician out to your home to program your remote.
Please let me know if this work.
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10-06-2011
02:02 PM
All,
Sorry about the issues you are having. The information provided by Jay is correct. If you still need more assistance please let us know.
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10-05-2011
02:01 PM
1 Kudo
ALL,
We apologize for the inconvenience but the fast forward option was disabled as requested by the networks to allow full commercial advertising from their programming partners.
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