This issue was on our local news again today, October 7th on WSBTV, Atlanta. You can view the story on their Facebook page. Clark Howard did the report and was also surprised to find out their process for notifying customers. If your useage surpasses the cap, you'll get a letter explaining your useage along with the consequences should you go over this cap. Unfortunately, most Comcast users are not aware of Comcast creating caps on Internet useage. Comcast claims to have sent this information to its users via email. We have yet to find this email. I'm currently one of users living in Atlanta, a test market and this is the first I'm hearing of it. I know I'm dying to find an alternative to Comcast. Comcast claims the reason for this change is how we use our Internet service. Spefically the amount of streaming and useage of services like Hulu and Netflix, along with other services not provided by Comcast. In the end, Clark Howards recommendation, drop Comcast especially since they are calling this a test in certain cities before they consider rolling it out all over the country. The reality is that its not a test, it's an opportunity for Comcast to fine tune their process in determining current useage and how it should be billed then it's going to roll out countrywide. Why is the same cap used for everyone regardless of what type Internet service you've chosen, like blast or extreme ect? That makes no sense, you should be allowed useage based on what service you pay for. Like cell plans used to be, if we don't reach the cap amount, will that unused amount roll onto the next month? It should, why pay the same for a service you use less of than those that use more than allowed? Atlanta is also the test market for the Google Internet service. Thank god, we will have an option that's better than Comcast and with no caps on useage. It's very much like cell phone providers when you bought a plan with so many minutes allowed, if you went over those minutes, you were billed a certain amount for every minute over your contract. Now most cell providers offer unlimited useage. My cell provider offer a service that would allow me to use my phone as a as a network, perhaps that might be an option. We will see. I wonder what they're going to do when their customers have choices and drop Comcast? That will be a hard lesson to learn, it's not like they will be able to get those customers back.
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