About mrobles38

Atlanta is getting Google Fiber as well, so my area will have 3 options. Other parts of the city can use that dish network and I believe there's another similar. The dish itself is banned in my community. We're excited about Google fiber coming soon. ... View more

I meant Comcast doesn't think there's a problem with caps, according to their statistics. Sorry for the typo's. ... View more

I've have several problems with my services as usual and Comcast offers no help or support. When I called 4 times this past week about the current issues, I asked for some specefics regarding this cap program, the Comcast Customer "Service" person claims to have no knowledge of caps. Part of the issue is that they don't offer customer service, their never truthful and always offer excuses and options that never happen. They say they will have a tech call me as they are forwarding my issue to advanced tech support. I have yet to get a call back. Not that I expected Comcast to be honest, but it would really be great if I could actually use the options I pay for every month. Clark Howards report on the news helped to bring the issue forward. Comcast does think it's a problem according to their statistics, of course they have no idea how their customers feel. Regarding options in Atlanta, no matter where you live you have options, I have only 2, Comcast or AT&T, as slow as the AT&T option is, I am going to have to change to AT&T. Someone mentioned costs to drop Comcast, Comcast offered to drop me as a customer when we were addressing the home phone service I've been paying for over a year and have yet to get home phone service. A customer service person was so angry with me claiming there were no notes on file, after 3 techs had been to my house and they tried to charge me for the visit, she finally said that I could just choose another option, there is no fee for terminating service as long as all the equipment is returned. I would rather have a root canal vs AT&T's poor options. ... View more

This issue was on our local news again today, October 7th on WSBTV, Atlanta. You can view the story on their Facebook page. Clark Howard did the report and was also surprised to find out their process for notifying customers. If your useage surpasses the cap, you'll get a letter explaining your useage along with the consequences should you go over this cap. Unfortunately, most Comcast users are not aware of Comcast creating caps on Internet useage. Comcast claims to have sent this information to its users via email. We have yet to find this email. I'm currently one of users living in Atlanta, a test market and this is the first I'm hearing of it. I know I'm dying to find an alternative to Comcast. Comcast claims the reason for this change is how we use our Internet service. Spefically the amount of streaming and useage of services like Hulu and Netflix, along with other services not provided by Comcast. In the end, Clark Howards recommendation, drop Comcast especially since they are calling this a test in certain cities before they consider rolling it out all over the country. The reality is that its not a test, it's an opportunity for Comcast to fine tune their process in determining current useage and how it should be billed then it's going to roll out countrywide. Why is the same cap used for everyone regardless of what type Internet service you've chosen, like blast or extreme ect? That makes no sense, you should be allowed useage based on what service you pay for. Like cell plans used to be, if we don't reach the cap amount, will that unused amount roll onto the next month? It should, why pay the same for a service you use less of than those that use more than allowed? Atlanta is also the test market for the Google Internet service. Thank god, we will have an option that's better than Comcast and with no caps on useage. It's very much like cell phone providers when you bought a plan with so many minutes allowed, if you went over those minutes, you were billed a certain amount for every minute over your contract. Now most cell providers offer unlimited useage. My cell provider offer a service that would allow me to use my phone as a as a network, perhaps that might be an option. We will see. I wonder what they're going to do when their customers have choices and drop Comcast? That will be a hard lesson to learn, it's not like they will be able to get those customers back. ... View more

I was going to post that my DVR is finally operating correctly and nothing that was saved was lost when I heard Clark Howard on WSBTV Atlanta, our local news, talk about Comcast going start putting caps on data useage. Check out their Facebook page and watch the news report. After you use a certain amount, you'll get a notice, the time you use as much, you'll be billed for the "excessive usage". OMG It's being tested in a couple of states in the south including Atlanta and in a couple of other cities. The details are on WSBTV'so Facebook page. Unreal, the article talks about Comcast concern for their Internet users that use the service to stream videos and TV programing. How much money does Comcast have to make? ... View more